Microsoft Whiteboard doesn’t work [QUICK FIX]

by Vladimir Popescu
Vladimir Popescu
Vladimir Popescu
Managing Editor
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more
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Microsoft Whiteboard doesn't work - Laptop on desk with user
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A number of users have reported that their Microsoft Whiteboard application doesn’t work anymore. This issue can cause you a lot of trouble, especially if you need to access the Whiteboard app of your company in Office 365.

Here is what one user had to say about this problem on Microsoft Forums:

When I try to sign in  to the application, I get an error stating I am not connected to the internet. I am connected and cannot get past this error. I have tried uninstalling and reinstalling the app. No success. Any ideas?

Some users have reported that the app was working fine and suddenly stopped. Others say that they have trouble signing in.

For these reasons, in today’s article, we will explore some of the best troubleshooting methods available. Please follow the steps carefully to avoid any other issues.

What to do if Microsoft Whiteboard isn’t working

1. Make sure the service is turned on

  1. Visit the Microsoft 365 Admin Center.
  2. Inside the home page -> select Settings -> choose Services & add-ins.Services and add-ins Office 365 admin - Microsoft whiteboard doesn't work
  3. On the Services & add-ins page -> scroll down and select Whiteboard.
  4. Inside the Whiteboard menu -> toggle the button next to Turn Whiteboard on or off for your entire organization.
  5. Click Save.

Note: If you are not your company’s IT Office 365 administrator, you can contact that person to perform the steps mentioned above.

2. Allow access to the Whiteboard app through your firewall

Note: If you use Windows Defender Firewall you can follow the steps exactly. If you’re using the firewall service from third-party antivirus software, you will need to change the settings there.

  1. Click on Cortana search box -> type in firewall.firewall in cortana search box - microsoft whiteboard doesn't work
  2. Select Windows Defender Firewall from the list.
  3. Select the option Allow an app or feature through Windows Defender Firewall.
  4. Search for Microsoft Whiteboard in the list and allow all connections.
  5. Save settings and exit the Control Panel.
  6. Check to see if the issue persists. If it does, follow the next method.

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3. Remove your account and add it again

computer on desk - Microsoft Whiteboard doesn't work
Another method that helped some of the users to deal with this issue, is to simply remove your corporate account from the application, and then add it again.

4. Uninstall and re-install the app

  1. Press Win+X keys -> select Apps & features.apps and features - Microsoft whiteboard doesn't work
  2. Find the app in the list -> select Uninstall -> wait for the process to complete.
  3. Click here to download Microsoft Whiteboard.
  4. Run and install it on your PC by following the on-screen instructions

In this article, we explored some of the best methods to deal with this issue. We hope you solved the problem.

Please feel free to let us know if this guide helped you by using the comment section below.

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