While playing Netflix content on streaming services devices like Amazon Fire TV/Stick, Roku and Roku Streaming Stick, you may encounter ‘HDCP unauthorized. Content Disabled’ error.
This error typically points to a hardware problem where your device cannot play protected content.
If you are also troubled by this issue, here are a couple of troubleshooting tips to help you resolve HDCP Unautorized, contend disabled error. We have covered troubleshooting tips for both Amazon and Roku streaming devices below.
How do I fix Netflix HDCP unauthorized, Content Disabled’ message?
1. Perform a power cycle
- Unplug your Amazon Fire Stick from your TV along with the power source. Leave the device idle for a minute.
- Additionally, you may also want to turn off and turn on your TV.
- Plug the Fire TV back in.
- Turn on the devices using the device’s remote.
- Open Netflix and check for any improvements.
Sometimes, performing a quick power cycle can help you resolve connection related issues with your streaming devices. If the issue persists, try other steps below.
2. Check for HDCP issues
- Make sure you are using an HDMI cable and check for any loose connection.
- Make sure the device directly connected to the TV. Bypass any receivers or stereo equipment.
- Try reversing the HDMI cable and plugin again.
- If your TV has multiple HDMI ports, try connecting to a different HDMI port.
- If you have multiple TVs, try connecting the device to another TV via HDMI. If the device works, the issue can be with your TV’s HDMI port.
- In case the device does not work on both the TVs, try changing the HDMI cable.
The Nextflix HDCP Unauthorized. Content Disabled error mostly occurs due to hardware issues. In more than one case, replacing the HDMI cable has resolved the issue for the users. However, at times it can also happen if the TV’s HDMI port is faulty.
3. Disable Auto-adjust display refresh rate
- Press the Home button on your Roku remote.
- Select the Settings option.
- Next, go to the System and select Advanced System Settings.
- Select the Auto-Adjust Display Refresh Rate.
- If the option is set to Enable, select it again, and choose Disable.
- Close the Setting page and check for any improvements.
The Auto-adjust display refresh rate feature optimizes the content to provide the highest picture quality. However, enabling the feature can lead to the aforementioned error.
Note that this feature is only available on Roku players with 4K option. If you have a standard streaming device, you can skip this step.
4. Configure your TV for HDR
Samsung HDR TVs
- Press the Menu button on the remote.
- Go to Picture and select Picture Options.
- Select HDMI UHD Color.
- Set it to On and then restart the TV.
LG HDR TVs
- Press the Hom button and select HDMI.
- Go to Settings > Advanced.
- Select the Picture option.
- Set HDMI Ultra DEEP COLOR to On.
- Restart the TV.
Sony HDR TVs
- Press the Home button on your remote.
- Go to Settings > External Inputs > HDMI Signal Format.
- Select HDMI and choose Enhance Mode.
- The TV will automatically reboot.
The Netflix HDCP unauthorized, Content Disabled error can occur due to multiple reasons. Try following all the steps in this article one by one to resolve the HDCP problem with your streaming device. Do let us know which method helped you resolve the issue in the comments.