FIX: Oops! We encountered an unexpected error on Twitch

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
0 Comments
Download PDF
Affiliate Disclosure

Twitch Oops! We encountered an unexpected error

Twitch is a popular streaming platform for content creators. However, at times when trying to login to your Twitch account, you may encounter the oops! we encountered an unexpected error – please try again error.

The error can also occur if you are trying to reset your Twitch password. This error can occur due to multiple reasons including account deactivation, browser issues as well third-party extension creating conflict.

Ad

If you are also troubled by this error, here are a couple of troubleshooting tips to help you resolve the oops! We encountered an unexpected error, please try again the error in Twitch.


How do I fix the Oops! We encountered an unexpected error in Twitch?

1. Disable third-party extensions

oops! we encountered an unexpected error

  1. Launch the Chrome browser or any other browser that you use to login.
  2. Press Ctrl + Shift + N to open an incognito tab.
  3. Open Twitch and try to sign in with your credentials.
  4. Check if you are able to login into incognito mode.

If Twitch works in incognito mode, check if any third-party extension is causing the issue. Disabling extensions like html5 autoplay has helped users resolve the error.

Disable extension

oops! we encountered an unexpected error

  1. Open your web browser.
  2. Click the Menu icon.
  3. Go to More Tools and select Extensions.
  4. Disable HTML5 autoplay extension if you have it installed.
  5. If not, disable the most recently installed extension.
  6. If you don’t have any recently installed extensions, disable all the extensions.
  7. Once disable, relaunch Chrome.
  8. Log in to Twitch to see if the error occurs with the extensions disabled.

If the error is resolved, start enabling all the extensions one by one and accessing the Twitch page to find the conflicting extension.

Change your web browser

If the issue persists, try accessing your Twitch account using a different browser. Using a different browser can resolve many issues that can occur due to cache and other reasons.


2. Clear browser cache

Chrome

oops! we encountered an unexpected error

Ad
  1. Click the menu icon and select Settings.
  2. Open the Privacy and Security tab from the left pane.
  3. Click on Clear browsing data.
  4. Open the Advanced tab.
  5. Select a time range.
  6. Check ‘Cookies and other site data’, ‘Cached images and files‘ option.
  7. Click Clear data.

Microsoft Edge (Chromium)

oops! we encountered an unexpected error

  1. Click the menu icon and select Settings.
  2. Open the Privacy and service tab.
  3. Scroll down to Clear browsing data section.
  4. Click on Choose what to clear.
  5. Select a time range.
  6. Check ‘Cookies and other site data’ and ‘cached images and files’ option.
  7. Click the Clear now button.

Firefox

Twitch login error

  1. Click the menu icon.
  2. Select Options.
  3. Click on the Privacy and Security tab.
  4. Scroll down to Cookies and Site Data.
  5. Click the Clear Data button.
  6. Check Cookies and Site Data and Cached Web Content option.
  7. Click on Clear.

Once the cache and site data are cleared, relaunch the browser to see if the Twitch error is resolved.


3. Reset Twitch password

Twitch login error

  1. Open the Twitch password reset request page.
  2. Enter your username and Email.
  3. Click on Send Instructions to receive a password reset email.
  4. Open the link that you received in your email.
  5. Enter a new password and confirm it.
  6. Try to login to your Twitch account with the new password.

If you are unable to reset Twitch password or opening the password reset link shows the oops! we encountered an unexpected error, please try again error, check if your Twitch account is deactivated.


4. Reactivate Twitch account

Twitch login error

Twitch may deactivate an account due to inactivity. If you didn’t deactivate your account by yourself, reach out to Twitch support to reactivate the account.

Reactivating the account is a fairly simple process. Login with your Twitch account username and password and then click on reactivate my account option.

However, if you are unable to login due to the oops! we encountered an unexpected error, contact Twitch support and request for your account to be restored.


The oops! we encountered an unexpected error, please try again usually occurs due to third-party extensions conflict, browser incompatibility , or account deactivation reasons.

Follow the steps in the article, and you should be able to resolve the error and gain access to your account.

Ad