How to fix the Origin Access error on Windows 10/11

by Vladimir Popescu
Vladimir Popescu
Vladimir Popescu
Managing Editor
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more
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A great number of Origin users have reported seeing an error whenever they tried logging into Origin Access.

This has caused a lot of frustration amongst the avid game players, as that means that they can’t get access to their games.

This error appears even if the Internet connection is running properly. Some users have said that they can even download files from Origin, but still can’t log into Origin Access.

At first glance, this issue seems to be caused by a server-side error, but our team has searched for the best troubleshooting methods to try in this situation.

Read on to find out what the methods are.

Try these methods to avoid an Origin Access error while signing in

1. Run Origin with administrator privileges

laptop on desk with notepad - origin access error
To make sure that the issue appearing while singing into Origin Access is not caused by a lack of permission on Windows 10, it is recommended that you follow these steps:

  1. Navigate to the location of your Origin launcher.
  2. Right-click it -> select Run as administrator.

Note: If you want to set these settings permanently, right-click the .exe file -> select Properties -> Compatibility tab -> tick the box Run this program as administrator -> click Ok.

2.  Make sure your system’s clock and date are correct

laptop with user clock - origin access error

  1. Click Cortana -> type Control panel -> open it.
  2. Select the Clock, Language, and Region option -> Date and Time.
  3. Inside the Internet Time tab -> click on Change Settings.
  4. Make sure the Synchronize with an internet time server option is enabled.
  5. Click Ok to close the time settings.

3. Deactivate any VPN software

laptop on desk - origin access error
Using VPN software when trying to connect to the Origin Access platform will cause an error to appear.

Please close any VPN software completely, and check to see if the issue is resolved.

Dealing with the error Origin client too old? Here’s how to fix it

4. Remove Origin temporary files

laptop with coffee - origin access error

  1. Right-click your taskbar -> click on Task Manager.
  2. Inside the Task Manager -> find Origin.exe and OriginWebHelperService.exe -> End task.
  3. Press Win+R keys on your keyboard -> type %ProgramData%/Origin -> Enter.
  4. Delete all the files and folders at that location but DO NOT delete the LocalContent folder.
  5. Open the Run dialog by pressing Win+R again -> type %AppData% -> hit Enter.
  6. Inside the folder -> delete the Origin folder.
  7. Click AppData the location link to open that folder -> open the Local folder -> delete Origin.
  8. Restart your computer and check to see if the issue persists.

5. Contact EA support to get help with the Origin Access error

If all the above-mentioned methods have failed to solve the problem, then it is recommended that you contact the EA Support.

  1. Visit the EA Support page.EA Help - Origin access error
  2. Select your country -> select Origin from the menu -> click Next.
  3. Select the platform you’re using and click Next.
  4. Choose the topic -> Next.
  5. Choose a contact option and ask for help from EA.


We would love to know if this guide managed to help you solve your issue and if you were able to connect to Origin Access normally.

Let us know by using the comment section below.


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