Microsoft Surface laptop battery complaints are not entirely uncommon. Surface users have previously posted on the Microsoft support forum about battery draining. However, an MVP on the Microsoft support forum has also revealed a series of posts pertaining to Surface laptop battery swelling.
He added that Microsoft seems willing to replace Surface laptops with swelling batteries that are within three years of original purchase date. However, a good number of Surface laptops with swelling batteries might be older than three years. Thus, not all users might be able to get free replacements for Surface laptops with swelling batteries.
I’ve contact Microsoft Technical support, after holding the line for almost 25 mins, a Microsoft Agent told me that my Surface is passed 3 years warranty, it was bought on March 2016. upon asking what are my options, he replied “I can only advise you to purchase a new Surface device”
I replied by “I bought a microsoft Surface book for 1700$ cash, you can’t tell me to pay another 1700$ after 3 years! what should I do with my current surface book? they simply said that they cannot help in any way.
I then asked him, if i want to repair it at my own expense, can i? he said “Microsoft Service Center can’t receive any product with expired warranty for battery swollen issues”. they know that their products have issues, yet this is their answer.
Microsoft remains tight-lipped
Microsoft has seemingly not provided much of a response to the battery swelling issue. Apparently, the company urges users to tell MS support if their Surface laptops have swelling batteries. If the laptops are within warranty at least, users can return them to Microsoft for free repairs or replacements.
The bigger question is whether Microsoft should be prepared to replace Surface laptops with swelling batteries purchased longer than three years ago. The big M is not legally obliged to replace laptops, or other devices, that fall outside their warranty periods.
Do not continue to utilize a Surface laptop with a swelling battery. Users who suspect their Surface laptops have swelling batteries should first get in touch with Microsoft to enquire as to whether it can be repaired. Unless the Surface device is still within its warranty period, however, there is no guarantee the big M will freely fix or provide a replacement for it.
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