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What makes this more puzzling is that all of them have one thing in common: none of them claim to be to blame for the damage. They all claimed to have had the device for just a few months, and that they treated it with the utmost care.
Another interesting coincidence is that all of the affected devices are the ones with aluminum cases, not the ones covered with Alcantara fabric.
The cause of the crack may be a design flaw
One Redditor was quoted saying that:
This is definitely something to do with them removing the gasket between the glass and the metal, it is a design flaw.
The missing gasket means that now the glass is in direct contact with the hard aluminum frame. This makes it prone to cracking at the slightest change to the metal parts.
According to a reply that ZDNet got from a Microsoft representative, they had the following things to say:
A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own. We are evaluating the situation and investigating the root cause of the claims.
It wouldn’t be the first time Microsoft has had a problem with the Surface Laptop 3, but let’s hope they handle it better this time.
The Surface Laptop 3 was first released back in October 2019 and has garnered wide-spread popularity among users thanks to its design and performance.
What do you think caused this increased number of cracked screens? Let us know your opinion in the comments section below.