Teladoc expands partnership with Microsoft to integrate AI and voice technology into its telehealth platform

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In an effort to further enhance its telehealth services, Teladoc, the leading telehealth company, has announced an extended collaboration with tech giant Microsoft. The partnership aims to integrate artificial intelligence (AI) and ambient clinical documentation technology into Teladoc’s Solo virtual care platform, as revealed by both companies on Tuesday.

Teladoc and Microsoft initially joined forces in 2021, during the peak of the COVID-19 pandemic, to streamline the technological and administrative aspects of virtual care. This collaboration included integrating Teladoc’s Solo enterprise platform with Microsoft Teams, providing a more seamless experience for healthcare providers and patients.

Building upon this successful partnership, Teladoc is now leveraging one of Microsoft’s acquisitions, Nuance, a speech recognition technology company. By doing so, Teladoc plans to incorporate Azure OpenAI Service, Azure Cognitive Services, and the Nuance Dragon Ambient eXperience into its virtual care solution for hospitals and health systems.

The integration of Microsoft’s AI tools into Teladoc’s platform is expected to offer significant support to the clinical workforce while also reducing administrative burden. One notable application of this technology is the automation of clinical note-taking during both virtual and in-patient care, streamlining the documentation process for healthcare professionals.

In further development, Teladoc Health Medical Group will soon benefit from the utilization of generative AI tools by incorporating Nuance’s latest voice-enabled medical scribe application, which is integrated with OpenAI’s GPT-4.

With these advancements, Teladoc aims to optimize the efficiency and effectiveness of telehealth services in hospital settings, ultimately improving patient care and provider experience. This collaboration between Teladoc and Microsoft highlights the continued integration of cutting-edge technology into the healthcare industry, offering new possibilities for delivering high-quality virtual care.

Via: Fierce Healthcare