Fix: Touchscreen not working on ASUS laptop

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
Affiliate Disclosure
XINSTALL BY CLICKING THE DOWNLOAD FILE
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Issues with touchscreens are quite common, especially on Windows 8/8.1 where Microsoft still was experimenting with hybrid input. There are various reported issues, glitches and lackluster performance on Asus laptops powered by Windows 8. But, of course, the gravest issue is when the touchscreen won’t react at all.

For that purpose, we enlisted the most common solutions, so make sure to check them out below. If you’ve encountered any touchscreen issues, these instructions should come in handy.

How to fix Touchscreen issues on Asus laptops in Windows 8/8.1

Table of contents:

  1. Reinstall Graphics drivers
  2. Check the HID-compliant touchscreen drivers
  3. Reset calibration for touchscreen
  4. Disable USB Selective Suspend
  5. Refresh your system

Solution 1 – Reinstall Graphics drivers

As we already stated, these sudden touchscreen issues emerge mostly after Windows updates your drivers on its own. There are various drivers in the game, but the best thing to start with is to reinstall graphics drivers.

Nonetheless, it’s recommended to skip the system resources while doing so. What you’ll need to do is to navigate to the official Asus support website, locate your device, and download proper drivers.

In order to ease it on you, here’s how to do it in a few simple steps:

  1. Navigate to the Asus‘ Download Center, here.
  2. Enter your device’s name and locate GPU drivers.
  3. Download the driver package and extract it.
  4. Now, in the Windows Search bar, type Device and open Device Manager from the list of the results.
  5. Expand Display adapters.
  6. Right-click on your GPU and click on ”Update Driver software”.
  7. Choose to browse for drivers on your PC and navigate to the driver package you downloaded and unpacked.
  8. Wait for the installation to complete and restart your laptop.

Update drivers automatically

If you don’t want the hassle of updating drivers manually, we strongly suggest doing it automatically by using a third-party tool. Using a dedicated tool is a time-saver solution and will keep you safe from any PC malfunction.

To make sure that everything goes smoothly and avoid any kind of GPU driver errors, be sure to use a complete driver update assistant that will solve your problems with just a couple of clicks, and we strongly recommend DriverFix. Follow these easy steps to safely update your drivers:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The application will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
DriverFix

DriverFix

Keep you GPU on the peaks of their performance without worrying about its drivers.

Free trial
Visit website

Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.


Solution 2 – Check the HID-compliant touchscreen drivers

While we’re referring to drivers, there’s a chance that the touchscreen drivers are the ones causing the problem. These drivers are mostly generic and Windows Update should be enough to get you going. What you’ll need to do is to look for the exclamation mark beside HID-compliant touchscreen drivers.

If that’s the case, your touchscreen drivers are faulty, hence you won’t be able to use this feature on your Asus laptop/hybrid. Here’s how to check HID-compliant touchscreen drivers and resolve the issue at hand:

  1. In the Windows Search bar, type Device, and open Device Manager.
  2. Navigate to Human Interface Devices and expand this section.
  3. Right-click on HID-compliant touchscreen drivers click on ”Update Driver Software” in the contextual menu.
  4. Here, you can individually update all HID-compliant touchscreen drivers or select the ones with the exclamation point and update only those.
  5. Also, right-click on every respective driver and open Properties.
  6. Under Power Management, uncheck the ”Allow the computer to turn off this device to save power”.
  7. After you’re done, restart your laptop.

Run a System Scan to discover potential errors

Restoro Scan

Click Start Scan to find Windows issues.

Restoro Fix

Click Repair All to fix issues with Patented Technologies.

Run a PC Scan with Restoro Repair Tool to find errors causing security problems and slowdowns. After the scan is complete, the repair process will replace damaged files with fresh Windows files and components.

Solution 3 – Reset calibration for touchscreen

Another possible resolution for the touchscreen misbehavior is to reset the calibration settings. Namely, it’s not unusual for Windows updates to meddle with your settings, changing them in the process. This can cause a large variety of errors and touchscreen isn’t an exception.

Follow these instructions to reset calibration settings and, hopefully, address touchscreen issues for good:

  1. In the Windows Search bar, type Calibrate and open ”Calibrate the screen for pen or touch input”.
  2. Under the Display tab, click Reset to restore the default calibration values.
  3. Confirm changes and restart your PC.

Solution 4 – Disable USB Selective Suspend

The previous step covered the power management of the individual devices. However, there’s more to power settings than this. Namely, a lot of users managed to resolve the issue by disabling USB selective suspend, an option which disables USB’s automatically in order to preserve power and add to battery longevity.

This can be done by following these steps:

  1. Click on the Battery icon and open Power options.
  2. Click on ”Change plan settings” under your preferred power plan.
  3. Select ”Change advanced power settings”.
  4. Expand USB settings > USB selective suspend setting.
  5. Set both options to ‘Disabled’ and confirm changes.

Solution 5 – Refresh your system

This isn’t the last resort (a clean reinstallation is still an option), but this way you’ll get to keep your files unharmed while resetting the system to its original values. This procedure is simple to run and it should be safe. However, just in case, we advise you to backup your data from the system partition before starting.

Follow these instructions to reset your Asus laptop to its default values:

  1. Open Settings.
  2. Click Update and recovery.
  3. Click Recovery.
  4. Expand ”Refresh your PC without affecting your files”.
  5. Click Get started.

Finally, if none of the aforementioned steps worked out for you, make sure to send the ticket to the manufacturer. Touch screens are a touchy subject (no pun intended), and most of the time they’re hard to address on your own if the issue emerged due to hardware malfunction.

Also, don’t forget to share your thoughts on the subject or add some alternative solutions. You can do so in the comments section below.

RELATED STORIES YOU SHOULD CHECK OUT:

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.