There was a problem authenticating ownership of this product [FIXED]

Madalina Dinita
by Madalina Dinita
Former Managing Editor
Affiliate Disclosure
Share this article:

there was a problem authenticating ownership of this product uplay
To fix various PC problems, we recommend DriverFix: This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:
  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

Ubisoft game owners reported experiencing an annoying issue when trying to launch their favorite games.

Although they purchased their games via their Steam accounts, the error message There was a problem authenticating the ownership of this product prompts when they try to launch the respective games.

This issue is usually known to be triggered by Uplay errors.

We managed to come up with a few solutions that you can use to solve this problem.

Steps to fix product ownership authentication in Uplay

1. Restart both clients

  1. Close both Steam and Uplay apps
  2. Launch them again and see if this fixed the issue.

2. Re-log into Uplay

  1. Click the account username in the top right corner of Uplay > select Log out
  2. Enter your email and password associated with the Uplay account and log back in.Uplay Login

3. Change the Uplay password

  1. Log out of the Uplay client
  2. Sign in to your account using your browser
  3. Go to the account management section > change your passwordubisoft account information settings
  4. Log back in using Uplay and try to see if this fixed the issue.

4. Open the game in Uplay

If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.

5. Contact Ubisoft Support

If you’re using Steam Share and receive the error message, you should contact Ubisoft Support.

Verify your account information and the account you’re sharing the game with.

We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below.

READ ALSO:

This article covers:
add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *