Fix “There was a problem authenticating ownership of this product”

Fix the product ownership error and play your Ubisoft favorites

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • The error message "There was a problem authenticating ownership of this product" will appear at the most annoying times.
  • If you want to solve it, a fast solution is to try restarting the game and the Ubisoft launcher.
  • If it didn't help, we recommend you going through the solutions provided below.
there was a problem authenticating ownership of this product uplay
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Ubisoft game owners reported experiencing an annoying issue when trying to launch their favorite games.

Although they purchased their games via their Steam accounts, the error message There was a problem authenticating the ownership of this product prompts when they try to launch the respective games.

This issue is usually known to be triggered by Uplay errors.

We managed to come up with a few solutions that you can use to solve this problem.

Steps to fix “there was a problem authenticating ownership of this product” in Uplay

1. Restart both clients

  1. Close both Steam and Uplay apps
  2. Launch them again and see if this fixed the issue.

2. Re-log into Uplay

  1. Click the account username in the top right corner of Uplay > select Log out
  2. Enter your email and password associated with the Uplay account and log back in.Uplay Login

3. Change the Uplay password

  1. Log out of the Uplay client
  2. Sign in to your account using your browser
  3. Go to the account management section > change your passwordubisoft account information settings
  4. Log back in using Uplay and try to see if this fixed the issue.

4. Open the game in Uplay

If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.

5. Contact Ubisoft Support

If you’re using Steam Share and receive the error message, you should contact Ubisoft Support.

Verify your account information and the account you’re sharing the game with.

We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below.


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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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