Webroot firewall blocked my VPN
- Temporarily disable Webroot
- Exclude VPN in Webroot
- Add Exception in Windows Firewall
- Reinstall VPN client software
- Add Rule for PPTP
- Change Antivirus
- Change your VPN
- Contact customer support
Many Windows users reported that their VPN was blocked by Webroot antivirus. If you experienced the same issue, Windows Report will show you how to fix this problem.
The VPN blocked by Webroot problem prevents VPN users from making VPN connection whereby anytime they attempt to switch on their VPN service, they get halted in the process.
Founded in 1997, Webroot is one of the powerful antivirus programs with excellent web filtering capabilities. Although, there are several antivirus programs on the market as well, some antivirus tools come with VPN services, while others are overprotective such as Webroot and block VPN connections.
Windows Report has enlisted the best workarounds to fix the VPN blocked by Webroot issue. You can try out any of the solutions so as to fix the problem.
SOLVED: VPN blocked by Webroot
Solution 1: Temporarily disable Webroot
Firstly, you need to consider temporarily disabling Webroot in order to use your VPN service. This should enable your VPN to bypass the VPN blocked by Webroot issue.
Here’s how to temporarily disable Webroot:
- Locate the Webroot SecureAnywhere icon in your system tray.
- Right-click on the system tray icon and then click on the ‘Shut down Protection’ option.
- Follow the prompts to shut down Webroot protection
Note: After using your VPN, it is essential that you repeat these steps and activate Webroot protection afterwards. This will protect your system from malware and viruses.
Alternatively, you can also disable SSL port (443) monitoring which is what some VPN services initiate connection with. Webroot might block this port as a security measure. Therefore, you should disable SSL monitoring for the port exclusion. Meanwhile, you can do this by disabling the web shield & filtering option in Webroot program.
- READ ALSO: SOLVED: VPN blocked by Java security on PC
Solution 2: Exclude VPN in Webroot
In addition, you need to exclude your VPN software from Webroot protection settings. This automatically resolves the VPN blocked by Webroot issue.
Follow these steps to exclude your VPN in Webroot:
- Launch Webroot antivirus program
- Now, go to Virus & Threat protection settings
- Select Exclusions
- Select Add or remove exclusions
- Select Add an exclusion and add your VPN client software
Normally, this should resolve the VPN blocked by Webroot problem; however, some VPN software makes use of the port 1723 for TCP, and ports 4500 UDP and 500. Therefore, you need to add your VPN in Windows Firewall Advanced settings.
Solution 3: Add Exception in Windows Firewall
Here’s how to do this:
- Go to Start > Type “Allow a program through Windows firewall” and then hit “Enter” key.
- Click on “Change Settings” options
- Now, Click on “Allow another program”
- Select the VPN software you want to add, or click Browse to find the VPN software, and then click OK.
- Check if you can connect to your VPN.
However, if you still experience the VPN blocked by Webroot problem, you proceed to the solution.
Solution 4: Reinstall VPN client software
Some Windows users reported that they were able to resolve the VPN blocked by Webroot issue simply by reinstalling their VPN client software.
Follow these steps to reinstall your VPN client software:
- Go to Start > Programs & Features
- Find your VPN from the list of programs and select Uninstall
- In the Setup Wizard, click you’ll get a notification after a successful uninstall, so click Close to exit the wizard.
- If the VPN is still listed as available after uninstalling it, go to Start > Run
- Type ncpa.cpl and press Enter to open the Network Connections window
- Under Network Connections, right click on the WAN Miniport labeled your VPN
- Select Delete
- Go to Start > Type “Network Connections”, and press Enter. Right-click a VPN connection and use the “Delete” option.
- Select VPN. If you see your VPN as available, delete it.
After completing the uninstall operation, proceed to install the VPN client software afresh using the executable file provided for you by the VPN service provider.
Solution 5: Add Rule for PPTP
Another way of resolving the VPN blocked by Webroot issue is by enabling the PPTP rule.
Here’s how to do this:
- Go to Start >Control Panel
- Now, go to Windows Firewall>Select Advanced Settings
- Search for the ‘Routing and Remote Access “under Inbound Rules and Outbound Rules”.
For Inbound Rules: right-click “Routing and Remote Access (PPTP-In)”, select “Enable Rule”. For Outbound Rules: right-click “Routing and Remote Access (PPTP-Out)”, select “Enable Rule”.
Solution 6: Change Antivirus
Webroot antivirus might be incompatible with your VPN software thereby resulting in the ‘VPN blocked by Webroot’ problem. In order to resolve this issue, you can consider replacing Webroot with another antivirus which is compatible with your VPN.
Some of the VPN-friendly antivirus programs include:
Therefore, you can ditch Webroot for any of the listed antivirus programs we mentioned above so as to resolve the VPN blocked by Webroot issue. Alternatively, you can also use antivirus programs that come with free VPN feature as discussed in this post.
Solution 7: Change your VPN
While there are minions of VPN service providers out there; some VPN are not compatible with Webroot. This is due to technicalities involved with the applications’ processes; therefore, you need to change your VPN.
Some VPN solutions such as CyberGhost (currently discounted), works well with Webroot. Therefore, you should consider changing your VPN to Cyberghost.
Solution 8: Contact customer support
If you are still experiencing VPN blocked by Webroot issue, then we highly recommend that you should contact either your VPN service provider or Webroot for advanced troubleshooting procedures.
Conclusively any of the aforementioned solutions should be able to fix VPN blocked by Webroot problems. So, ensure you try out any of the workarounds in order to fix the VPN problem.
However, we do appreciate if you share your experience with us. Let us know in the comment section below.
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