Here’s what to do if your VPN got blocked by Webroot

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Webroot is a well-established security software with millions of users worldwide. However, it does tend to get overprotective, which more often than not, leads to issues with other apps such as VPNs.
  • If this scenario sounds familiar, do follow the tested methods listed below to recover your VPN blocked by Webroot.
  • Check out more solutions designed to enhance your privacy on our VPN Software Hub.
  • Review the VPN Guides as well to get the latest news and updates from this industry.
VPN blocked on Windows 10

Many Windows users reported that their VPN was blocked by Webroot antivirus. If you experienced the same issue, Windows Report will show you how to fix this problem.

The VPN blocked by Webroot problem prevents VPN users from making a VPN connection whereby anytime they attempt to switch on their VPN service, they get halted in the process.

Founded in 1997, Webroot is one of the powerful antivirus programs with excellent web filtering capabilities.

Although, there are several antivirus programs on the market as well, some antivirus tools come with VPN services, while others are overprotective such as Webroot and block VPN connections.

Windows Report has enlisted the best workarounds to fix the VPN blocked by Webroot issue. You can try out any of the solutions so as to fix the problem.

What can I do if Webroot blocked VPN?

Webroot firewall blocked my VPN

  1. Temporarily disable Webroot
  2. Change Antivirus
  3. Exclude VPN in Webroot
  4. Add Exception in Windows Firewall
  5. Reinstall VPN client software
  6. Add Rule for PPTP
  7. Change your VPN
  8. Contact customer support

1. Temporarily disable Webroot

Firstly, you need to consider temporarily disabling Webroot in order to use your VPN service. This should enable your VPN to bypass the VPN blocked by Webroot issue.

Here’s how to temporarily disable Webroot:

  • Locate the Webroot SecureAnywhere icon in your system tray.
  • Right-click on the system tray icon and then click on the Shutdown Protection option.
  • Follow the prompts to shut down Webroot protection.

Note: After using your VPN, it is essential that you repeat these steps and activate Webroot protection afterward. This will protect your system from malware and viruses.

Alternatively, you can also disable SSL port (443) monitoring which is what some VPN services use to initiate the connection.

Webroot might block this port as a security measure. Therefore, you should disable SSL monitoring for the port exclusion. Meanwhile, you can do this by disabling the Web shield & Filtering option in the Webroot program.


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2. Change your VPN

While there are numerous VPN service providers out there; some of them are not compatible with Webroot. This is due to technicalities involved with the applications’ processes; therefore, you need to change your VPN.

Install Private Internet Access

Private Internet Access

Our recommendation goes to PIA, a world-class VPN solution that is renowned for its versatility as it is for its well-rounded, comprehensive security, and privacy-oriented features.

This highly flexible VPN solution is perfectly suited to blend in seamlessly with multiple systems, devices, browsers, and software such as Webroot. And its adaptability stretches beyond apps compatibility all the way to its impressive network of servers.

Boasting 3292+ gateways with global coverage, PIA routes your traffic through encrypted VPN tunnels, making sure that your data is secured and inaccessible to prying eyes.

This generous server pool also means that buffering, latency, or slow, faulty connections are left in the past.

Instead you get to enjoy lag, ISP throttling, and geo-restrictions free connections to fast and reliable servers anywhere in the world regardless of your physical location.

Speaking about speed, you also benefit from unlimited bandwidth and lightning-fast download speeds to get the most of your web experience and never worry about snoops, hackers, or unwanted attention. Your browsing is anonymous, your IP address hidden and your online identity protected by multiple layers of privacy.

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3. Exclude VPN in Webroot

In addition, you need to exclude your VPN software from Webroot protection settings. This automatically resolves the VPN blocked by Webroot issue.

Follow these steps to exclude your VPN in Webroot:

  • Launch Webroot antivirus program
  • Now, go to Virus & Threat protection settings
  • Select Exclusions
  • Select Add or remove exclusions
  • Select Add an exclusion and add your VPN client software

Normally, this should resolve the VPN blocked by Webroot problem; however, some VPN software makes use of the port 1723 for TCP, and ports 4500 UDP and 500. Therefore, you need to add your VPN in Windows Firewall Advanced settings.

4. Add Exception in Windows Firewall

Here’s how to do this:

  • Go to Start > Type Allow a program through Windows firewall and then hit the Enter key
  • Click on the Change Settings optionvpn blocked by webroot
  • Now, Click on Allow another program
  • Select the VPN software you want to add or click Browse to find the VPN software, and then click OK
  • Check if you can connect to your VPN

However, if you still experience the VPN blocked by Webroot problem, you proceed to the solution.

5. Reinstall VPN client software

Some Windows users reported that they were able to resolve the VPN blocked by Webroot issue simply by reinstalling their VPN client software.

Follow these steps to reinstall your VPN client software:

  • Go to Start > Programs & Featuresvpn blocked by webroot
  • Find your VPN from the list of programs and select Uninstall
  • In the Setup Wizard, click you’ll get a notification after a successful uninstall, so click Close to exit the wizard
  • If the VPN is still listed as available after uninstalling it, go to Start > Run
  • Type ncpa.cpl and press Enter to open the Network Connections window
  • Under Network Connections, right-click on the WAN Miniport labeled with your VPN
  • Select Delete
  • Go to Start > Type Network Connections, and press Enter. Right-click a VPN connection and use the Delete option
  • Select VPN. If you see your VPN as available, delete it

After completing the uninstall operation, proceed to install the VPN client software afresh using the executable file provided for you by the VPN service provider.


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6. Add Rule for PPTP

Another way of resolving the VPN blocked by Webroot issue is by enabling the PPTP rule.

Here’s how to do this:

  • Go to Start > Control Panelvpn blocked by webroot
  • Now, go to Windows Firewall > and select Advanced Settingsvpn blocked by webroot
  • Search for the Routing and Remote Access (under Inbound Rules and Outbound Rules)

For Inbound Rules: right-click Routing and Remote Access (PPTP-In), select Enable Rule. For Outbound Rules: right-click Routing and Remote Access (PPTP-Out), select Enable Rule.

7. Change Antivirus

BullGuard Antivirus

Webroot antivirus might be incompatible with your VPN software thereby resulting in the VPN blocked by Webroot problem. In order to resolve this issue, you can consider replacing Webroot with another antivirus that is compatible with your VPN.

Some of the VPN-friendly antivirus programs include:

Therefore, you can ditch Webroot for any of the listed antivirus programs we mentioned above so as to resolve the VPN blocked by Webroot issue. Alternatively, you can also use antivirus programs that come with free VPN features as discussed in this post.

8. Contact customer support

If you are still experiencing a VPN blocked by Webroot issue, then we highly recommend that you should contact either your VPN service provider or Webroot for advanced troubleshooting procedures.


Conclusively any of the aforementioned solutions should be able to fix VPN blocked by Webroot problems. So, ensure you try out any of the workarounds in order to fix the VPN problem.

We do appreciate it if you share your experience with us. Let us know how it worked in the comments section below.

FAQ: Learn more about using Webroot with VPNs

  • How do I add exceptions to Webroot Antivirus?

Click the gear icon next to PC Security, switch to the Block/Allow Files tab, and click the Add File button. Select your .exe file and set the corresponding button to Allow.

  • How do I temporarily disable Webroot in Windows 10?

Right-click the Webroot SecureAnywhere icon in your system tray and then click on the Shutdown Protection option. To only disable the firewall, open the app’s PC Security panel and check the Allow All Traffic option.

  • Does Webroot include VPN?

While it gained a reputation for being overprotective when it comes to VPNs running in the background, there are apps such as PIA or Cyberghost that work seamlessly with Webroot. Also, Webroot developed a native VPN solution called WiFi Security.

Editor’s Note: This post was originally published in August 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in August 2018 and was revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.