Fix Wacom error: No device connected on Windows 10

Vlad Turiceanu
by Vlad Turiceanu
Editor-in-Chief
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  • Many Windows 10 users have a connection problem with the Wacom tablet.
  • In some cases, a communication error is the main problem. A simple solution is to restart the Wacom services.
  • If that doesn't fix your problem, then you need to update your Wacom drivers.
  • To make sure your device is working properly, install the first driver version that your model supports.
how to fix Wacom No device connected on Windows 10 error
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If you have a Wacom tablet, and you get the error message Your device is not connected to your computer, don’t be alarmed. This is a pretty common issue that affects a lot of Windows 10 users.

First, we recommend that you check your hardware to see if there’s a problem there.

Make sure that your tablet is properly connected, check the USB ports on your PC, plug in your tablet in to a different port and if you have the means, connect your Wacom device to a different computer.

If all these preliminary checks don’t have a positive result, then we can try some more in depth solutions.

Although it’s a pretty annoying problem, the fix is not as hard as it seems. Today we’ll take a look on how to solve it. For more information, follow the steps below.


What can I do if my Wacom tablet is not connecting?

1. Restart Wacom Services

services.msc wacom tablet can't connect to windows 10
  1. Press the Windows key + R to open Run.
  2. Type services.msc, and hit Enter.
  3. Scroll down and find the Wacom service. Usually it’s called TabletServiceWacom, but in your case it may be Wacom Professional Service or Wacom Consumer Service.
  4. Right-click it, and select Restart.

After the process finishes, reconnect your tablet and see if that solved the problem.


2. Update/Re-install Wacom drivers

  1. Press the Windows key + R to open Run.
  2. Type devmgmt.msc, and hit Enter.
  3. In Device Manager go to Human Interface Devices, and expand it.
  4. Your Wacom device should be listed there. Right-click it, and choose Update driver.
  5. In the next window select Search automatically for updated driver software.
  6. After the process is finished, Restart your PC.

In many cases the issue is caused by faulty drivers. Updating or re-installing them could solve the problem.

If after the restart your still having the same problem, we recommend that in step 4 to choose Uninstall device instead of Update driver and follow the steps in the uninstaller.

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3. Install the first driver version that supports your model

  1. Press the Windows key + R to open Run.
  2. Type devmgmt.msc, and hit Enter.
  3. In Device Manager go to Human Interface Devices, and expand it.
  4. Your Wacom device should be listed there. Right-click it, and choose Uninstall Device.
  5. Restart your PC, but don’t connect your tablet.
  6. Download the first driver version that supports your model.
  7. Install it, and connect your Wacom device.

Sometimes, updated drivers can be inconsistent, especially if there are some major changes involved. A solid fix confirmed by users is to install the first driver that works properly for your model.

Now the device should work properly. As a side-solution, you can try reinstalling the Visual C++ Redistributable Packages from the official Microsoft site to see if that solves the issue.


Hope that these solutions helped you get pass the error message. If  you have any more questions on how to connect a Wacom tablet to your Windows 10 PC, feel free to share them in the comments section below.

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Editor's Note: This article was originally published in May 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
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  • Clicking the download button for drivers on the site you linked takes me to a site called Steersearch, which demands to be allowed to give notifications, clicking allow does nothing, no download is happening, the same thing happened when I tried to download drivers from wacom.com, it took me to a similar site, and no download took place, what can I do?