Wacom: No device connected on Windows 10 [CONFIRMED FIXES]

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how to fix Wacom No device connected on Windows 10 error

Home » Fix » Wacom: No device connected on Windows 10 [CONFIRMED FIXES]

If you have a Wacom tablet and you get the message Your device is not connected to your computer, don’t be alarmed. This is a pretty common issue that affects a lot of Windows 10 users.

Although it’s a pretty annoying problem, the fix is not as hard as it seems. Today we’ll take a look on how to solve it.

What can I do if my Wacom tablet can’t connect to my Windows 10 PC? The easiest fix is to restart the Wacom services. In some cases, a communication error is the main issue. If that doesn’t fix your problem then update your Wacom drivers or install the first driver version that supports your model.

For more information, follow the steps bellow.

Wacom tablet can’t connect to PC: How can I fix this?

  1. Restart Wacom Services
  2. Update/Re-install Wacom drivers
  3. Install the first driver version that supports your model

First of all, we recommend that you check your hardware to see if there’s a problem there. Make sure that your tablet is properly connected, check the USB ports on your PC, plug in your tablet in to a different port and if you have the means, connect your Wacom device to a different computer.

If all these preliminary checks don’t have a positive result, then we can try some more in depth solutions.

Solution 1 – Restart Wacom Services

As this is a simple solution, we will start with it:

  1. Press Windows key + R to open Run and type services.msc. Hit Enter.services.msc wacom tablet can't connect to windows 10
  2. In the list that appears, scroll down and find the Wacom service. Usually it’s called TabletServiceWacom but in your case it may be Wacom Professional Service or Wacom Consumer Service.
  3. Right-click it and select Restart.

After the process finishes, reconnect your tablet and see if that solved the problem.

Solution 2 – Update/Re-install Wacom drivers

In many cases the issue is caused by faulty drivers. Updating or re-installing them could solve the problem. To do that, follow the steps:

  1. Press Windows key + R to open Run and type devmgmt.msc. Hit Enter.devmgmt.msc wacom device not connected windows 10
  2. In Device Manager go to Human Interface Devices and expand it.human interface devices wacom driver
  3. Your Wacom device should be listed there. Right-click it and choose Update driver.
  4. In the next window select Search automatically for updated driver software.
  5. After the process is finished, Restart you PC.

If after the restart your still having the same problem, we recommend that in step 3 to choose Uninstall device instead of Update driver and follow the steps in the uninstaller. Restart your computer and the problem should be gone.

Solution 3 – Install the first driver version that supports your model

Sometimes, updated drivers can be inconsistent, especially if there are some major changes involved. A solid fix confirmed by users is to install the first driver that works properly for you model. Here’s how to do that:

  1. Press Windows key + R to open Run and type devmgmt.msc. Hit Enter.devmgmt.msc install wacom drivers
  2. In Device Manager go to Human Interface Devices and expand it.human interface devices uninstall wacom driver
  3. Your Wacom device should be listed there. Right-click it and choose Uninstall Device.
  4. Restart your computer but don’t connect your tablet.
  5. Go to this site and download the first driver version that supports your model.
  6. Install it and connect your Wacom device.

Now the device should work properly. As a side-solution, you can try reinstalling the Visual C++ Redistributable Packages from the official Microsoft site to see if that solves the issue.

Hope that these solutions helped you get pass the Your device is not connected to your computer message. If  you have any more questions on how to connect a Wacom tablet to your Windows 10 PC, feel free to share them in the comments section below.

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