FIX: Windows 10 Anniversary Update causes Windows Hello problems

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Microsoft introduced a few useful additions to Windows Hello with the Anniversary Update. Users are now able to use Windows 10’s face recognition feature in Microsoft Edge, and from companion devices.

However, the latest update for Windows 10 might actually cause a few problems to Windows Hello, as it caused for the majority of system’s features.

In case you encountered any issue with Windows Hello upon installing the Anniversary Update, don’t worry, because we prepared a few solutions that might help you to solve the problem.

Various factors can actually cause the problem with Windows Hell, and we tried to cover most of them.

So, without any further ado, here are a few solutions for Windows Hello issues in Windows 10 version 1607.

We’ve written extensively about Windows Hello issues before. Bookmark this page in case you need it later.

Solve Windows Hello Problems after Windows 10 Anniversary Update

Solution 1 – Turn off Fast Startup

According to reports from users who experienced issues with Windows Hello even before the Anniversary Update, having the Fast Startup turned on can actually disable this feature, or cause it to crash.

So obviously, the first thing you need to try when noticing any problem with Windows Hello is to turn off the Fast Startup.

In case you’re not sure how to do that, follow these instructions:

  1. Type power options in the Search box, and open Power Options
  2. Select Choose what the power buttons do
  3. Click on Change settings that are currently unavailable
  4. Uncheck the checkbox next to Fast Startupturn off fast startup windows hello

Although this option is actually recommended to be enabled, if you use Windows Hello to log in to your system, it’s better to have it disabled.

However, if turning the Fast Startup off didn’t get the job done, try some of the solutions listed below.

You can’t disable Fast Startup? No worries, use this guide to solve the issue!

Solution 2 – Reinstall Windows Hello drivers

Some users around internet reported that reinstalling Windows Hello drivers helped the solve the problem.

But before you re-install the driver, make sure it’s updated first, by going to the Device Manager.

If your Windows Hello driver is out of date, update it, restart your computer, and try running Windows Hello again.

On the other hand, if your Windows Hello driver is up to date, try reinstalling it, as we originally said.

To reinstall the Windows Hello driver in Windows 10, do the following:

  1. Go to Search, type device manager, and open Device Manager
  2. Find your Windows Hello driver, right-click on it, and select Remove driver software…
  3. Restart your computer
  4. One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it
  5. Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved

Solution 3 – Make sure your camera drivers are compatible

This solution is similar to the previous one, only it involves a different piece of hardware.

Since Windows Hello uses your camera, if its driver is outdated, or incompatible with the Anniversary Update, Microsoft’s face-recognition software probably won’t work.

So, use the same method as in the solution above, and make sure your camera driver is up to date.

If your camera driver is outdated, update it to the latest version, and you should be able to run Windows Hello again.

We also strongly recommend TweakBit’s Driver Updater (approved by Microsoft and Norton) to automatically download all the outdated drivers on your PC.

This tool will keep your system safe as you can manually download and install the wrong driver version. You will also be able to see what drivers are out of date and what version they are.

It is possible that the issues may not be caused only by an outdated driver. In case you notice some issues with your camera after updating its driver, check out this article.

Solution 4 – Run Windows 10 Troubleshooter

If none of the solutions listed above managed to solve the problem with Windows Hello caused by the Anniversary Update, try a universal solution, that could work for more than one Windows 10-related problem.

That solution is Windows 10‘s built in diagnostic and troubleshooting tool, Windows Troubleshooter.

So, run the Windows Troubleshooter, and see if it can solve the problem for you. In case you don’t know how to run the troubleshooter, follow these steps:

  1. Go to Search, type troubleshooting, and open Troubleshooting
  2. Go to Hardware & sound section of the troubleshooter
  3. Now, click on Hardware & devicesWindows 10 hello anniversary update troubleshooter
  4. The troubleshooter will start, so wait for the process to finish, and follow further on-screen instructions
  5. If the troubleshooter found a problem with Windows Hello, it will automatically fix it
  6. Restart your computer

Looking for the best troubleshooting tool? Here are our top picks.

That’s about it, we hope this article helped you to solve potential issues with Windows Hello caused by the Anniversary Update.

In case you have any comments, questions, or suggestions, just let us know in the comments below.

Editor’s Note: This post was originally published in August 2016 and has been since revamped and updated for freshness, accuracy, and comprehensiveness. We want to be sure that our list has the best products that will fit your needs.


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