Windows 10 build 9879: How to fix the OneNote, Mail, and Reader app errors

Reading time icon 2 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

Windows 10

Users of the Windows 10 Preview have reported that the OneNote, Mail and Reader apps not updating on the latest build 9879 of Windows 10. However, a fix has been found for each separate app.

For OneNote, users are advised to firstly start Admin powershell. Following this, in powershell, prompt (without quotation marks)

“get-appxpackage ** | remove-appxpackage”.

Following this, prompt “remove-appxprovisionedpackage –Online –PackageName Microsoft.Office.OneNote_2014.919.2035.737_neutral_~_8wekyb3d8bbwe”.

Having done this, restart the store, search for the OneNote app, install it and the problem will most likely have been resolved.

For Mail, again start Admin powershell. Then prompt

“get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage”.

Then prompt “remove-appxprovisionedpackage –Online –PackageName microsoft.windowscommunicationsapps_17.5.9879.20671_x64__8wekyb3d8bbwe”.

If an error message pops up at this point, just ignore it. Following this, repeat the same steps from before, restart the store, search for the app and then install it. If the app fails to install the first time, cancel the installation and then try again, this time it should work.

Lastly, for Reader, start the Admin powershell, then prompt

“get-appxpackage *Microsoft.Reader* | remove-appxpackage”.

Then prompt “remove-appxprovisionedpackage –Online –PackageName Microsoft.Reader_6.4.9841.0_x64__8wekyb3d8bbwe”

Again if an error message appears, just ignore it. After doing this, restart the store, search for the app and install it, if the installation fails then do the same as before, cancel the installation and try again.

Hopefully this should resolve the update issues present, however users are encouraged to continue feedback to Microsoft in order to ensure further improvements.

Thanks for the tip Foze!

Has this solved your issues? Let us know in the comments below.