Windows 10 Cortana not Turning off [FIX]

By: Ujjwal Kumar
3 minute read

Cortana is a snarky little digital assistant that Microsoft incorporated in Windows 10. Cortana represents the vision and direction Microsoft has for the future, where technology seamlessly works for you rather than you working with it. Cortana is a solid foundation – a tease for what’s to come – and it already supports multiple languages, and give answers some of your basic questions. She can tell you jokes, interesting facts, bring you news that interests you, she will even sing for you if that is what you fancy.

As with any assistant – digital, or not – the more information she has on you, the better results she will be able to provide you with; your friends, where you are, where you live, your emails, your calendar appointments, your contacts – everything helps her be better at her job, but all of this comes at the cost of privacy.

Notice that we are talking about Cortana as if it is a person – and it might as well be; if not, she is the best we can do with our current technology and so she will only get better over time. However, it is still a digital assistant – and that means everything she hears goes through the mighty servers of Microsoft, and that might be troublesome for many people since privacy isn’t a cheap resource to throw away.

And so, you might want to turn Cortana off – which everybody, including Microsoft, understands – so there is a way to do it, and this guide will help you turn her off, in the hopes that one day she will be good enough that you wouldn’t be able to resist the convenience she brings.

Disabling Cortana – Normal method

  • Open your Start Menu and type “Run” – your search results don’t matter here, what matters are the icons on the left sidebar.
  • Click on the 2nd icon, that should open Cortana’s Notebook.

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  • Once you have the Notebook open, click on Settings.

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  • Now you have two options – you can disable Cortana completely, and remove all the features that it brings you; or you can just turn off the “Hey Cortana” feature so it will stop listening to you all the time.
    • To disable Hey Cortana, find it in Settings and click on the slider box next to it turn it off.
    • To disable Cortana as a whole, scroll to the top and click on the slider box under “Cortana can give you ideas, suggestions, alerts, reminders and more.”

Clearing what Cortana knows about YOU

Now you know how to stop Cortana from listening to you all the time – and how to shut her down forever. However, if you do decide to completely turn off Cortana, you want to take one more step and remove all of the associated data from Microsoft’s cloud.  To do so, follow these instructions:

  • Open the Cortana settings once again, as you did for turning off Cortana.

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  • Click the “Manage what Cortana knows about me in the cloud” link, this will open the Bing personalization settings in your browser.

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  • Scroll to the bottom and click “Clear“. This will remove all your data from cloud that Cortana lives in.

If you enabled location sharing with Cortana, wipe the data from Bing Maps as well. If you also want to delete the data from Microsoft’s storage, you can start it by going to the ‘Start’ menu. Go to ‘Settings>Privacy and wipe it from there.

You can also delete your account by going to Start>Settings>Accounts. Once you’re done with this, the search section will still be the same. But you can’t use any services that Cortana offers.

Feel free to peruse the rest of the options if you want to clear data from other Microsoft services as well. If you’re this concerned about sharing data with Microsoft, you may also want to open the Start menu and head to Settings > Privacy to peruse all the other ways you may be sending information to Redmond, as well as the “Sync your settings” submenu in Start menu > Settings > Accounts. If you miss Cortana after a few days and want her to come back – just go back to the same settings and re-enable her. It’s the same steps except you have to turn it on rather than off.

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