Fix: Windows 10 Store Black/Blue/White screen errors

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always spots the next big thing surrounding... Read more
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The commodity of Microsoft Store’s faultless performance is an unexplored field for certain users. Besides already standardized errors with the distinctive code, some users report freezes accompanied with black, blue or white screens respectively, when trying to access the Store in Windows 10.

This is a grave problem which renders Microsoft Store completely unusable, so we prepared some of the most common solutions in order to address it. In case you’re looking at the blank screen instead of the Store offerings, make sure to check them out below.

How to address black, blue, or white screen errors in Windows 10 Store

  1. Run Windows Troubleshooter
  2. Download the alternative troubleshooter
  3. Disable certain third-party applications
  4. Reset store’s cache data
  5. Check the connection
  6. Make sure the time and region are properly set
  7. Run SFC and DISM
  8. Re-register Store with PowerShell
  9. Update Windows
  10. Reset your PC

1: Run Windows Troubleshooter

The built-in automatized troubleshooter which Microsoft faithfully introduced with Windows 10 has a rather low success rate. However, when something like this occurs, we’ll need to deploy all available steps before posting the error report to Microsoft. So, without rushing, let’s move through the list starting with the Windows App Troubleshooter.

Follow the instructions to run the dedicated Windows Troubleshooter and, hopefully, resolve the issue at hand:

  1. Press Windows key + I to open the Settings app.
  2. Open the Update & Security 10 store black/blue/white screen
  3. Select Troubleshoot.
  4. Scroll to the bottom and expand ‘‘Windows Store Apps” 10 store black/blue/white screen
  5. Click on the ”Run this troubleshooter” button.

2: Download the alternative troubleshooter

As we already said above, the built-in automatized troubleshooter is lackluster for the majority of complex errors Microsoft Store users experienced. Furthermore, for that or some other reason, Microsoft provides users with the downloadable tool which specializes in Windows\Microsoft Store issues. Instead of focusing on alternative apps, this tool will focus on issues within the Store itself.

If you’re not accustomed to its use, make sure to check these steps:

  1. Download the troubleshooter. The official download link is to be found here.
  2. Navigate to download location and run the 10 store install button missing
  3. Click Next and follow instructions.

3: Disable certain third-party applications

These variants of blank screens don’t exclusively point towards the Store bug. Namely, there’s a good chance that some of the third-party applications might’ve affected the Store performance. The first pick goes to antivirus solutions which tend to block Microsoft Store execution. We don’t want to point fingers, but it seems that McAfee blocked Store for some users.

Nonetheless, there are certainly other antimalware solutions which can provoke the same unwelcome outcome. So make sure to disable the antivirus for the time being and restart the Store. Also, we advise you to disable VPN or proxy if you tend to use them. They can also obstruct the Store connection and thus the result might be the same: black, blue, or blank white screen error.

4: Reset store’s cache data

When the things go awry with the Microsoft Store, the most common solution you can apply, besides the Windows Troubleshooter, is to run the preinstalled executable. To make the things simple, ”wsreset.exe” is the command you’ll need to run in order to reset the store’s cache. Once you’ve done it, the possible corruption caused by pilled up cache data should be resolved.

Here’s how to do it in a few simple steps:

  1. Close Microsoft Store.
  2. In the Windows Search bar, type wsreset.
  3. Right-click on WSreset and run it as an 10 store black/blue/white screen
  4. Restart your PC and look for changes.

5: Check the connection

The connection can be a possible reason for black, white, or blue error screens users have experience. Making sure that your connection is well-established is essential, so we advise you to perform a standard check-up of both your software and equipment before we can move to additional steps.

Follow these instructions to confirm that the connection isn’t the thing invoking Store issues:

  • Try disabling VPN/proxy for the time being.
  • Reset your PC and router/modem.
  • Use wired connection instead of wireless.
  • Run Connection troubleshooter.

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