Fix: Windows 10/11 Store Black/Blue/White screen errors

by Aleksandar Ognjanovic
Aleksandar Ognjanovic
Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always... read more
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windows 10 store black blue white screen

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The commodity of Microsoft Store’s faultless performance is an unexplored field for certain users. Besides already standardized errors with the distinctive code, some users report freezes accompanied with black, blue or white screens respectively, when trying to access the Store in Windows 10.

This is a grave problem which renders Microsoft Store completely unusable, so we prepared some of the most common solutions in order to address it. In case you’re looking at the blank screen instead of the Store offerings, make sure to check them out below.

How to address black, blue, or white screen errors in Windows 10 Store

  1. Run Windows Troubleshooter
  2. Download the alternative troubleshooter
  3. Disable certain third-party applications
  4. Reset store’s cache data
  5. Check the connection
  6. Make sure the time and region are properly set
  7. Run SFC and DISM
  8. Re-register Store with PowerShell
  9. Update Windows
  10. Reset your PC

1: Run Windows Troubleshooter

The built-in automatized troubleshooter which Microsoft faithfully introduced with Windows 10 has a rather low success rate. However, when something like this occurs, we’ll need to deploy all available steps before posting the error report to Microsoft. So, without rushing, let’s move through the list starting with the Windows App Troubleshooter.

Follow the instructions to run the dedicated Windows Troubleshooter and, hopefully, resolve the issue at hand:

  1. Press Windows key + I to open the Settings app.
  2. Open the Update & Security 10 store black/blue/white screen
  3. Select Troubleshoot.
  4. Scroll to the bottom and expand ‘‘Windows Store Apps” 10 store black/blue/white screen
  5. Click on the ”Run this troubleshooter” button.

2: Download the alternative troubleshooter

As we already said above, the built-in automatized troubleshooter is lackluster for the majority of complex errors Microsoft Store users experienced. Furthermore, for that or some other reason, Microsoft provides users with the downloadable tool which specializes in Windows\Microsoft Store issues. Instead of focusing on alternative apps, this tool will focus on issues within the Store itself.

If you’re not accustomed to its use, make sure to check these steps:

  1. Download the troubleshooter. The official download link is to be found here.
  2. Navigate to download location and run the 10 store install button missing
  3. Click Next and follow instructions.

3: Disable certain third-party applications

These variants of blank screens don’t exclusively point towards the Store bug. Namely, there’s a good chance that some of the third-party applications might’ve affected the Store performance. The first pick goes to antivirus solutions which tend to block Microsoft Store execution. We don’t want to point fingers, but it seems that McAfee blocked Store for some users.

Nonetheless, there are certainly other antimalware solutions which can provoke the same unwelcome outcome. So make sure to disable the antivirus for the time being and restart the Store. Also, we advise you to disable VPN or proxy if you tend to use them. They can also obstruct the Store connection and thus the result might be the same: black, blue, or blank white screen error.

4: Reset store’s cache data

When the things go awry with the Microsoft Store, the most common solution you can apply, besides the Windows Troubleshooter, is to run the preinstalled executable. To make the things simple, ”wsreset.exe” is the command you’ll need to run in order to reset the store’s cache. Once you’ve done it, the possible corruption caused by pilled up cache data should be resolved.

Here’s how to do it in a few simple steps:

  1. Close Microsoft Store.
  2. In the Windows Search bar, type wsreset.
  3. Right-click on WSreset and run it as an 10 store black/blue/white screen
  4. Restart your PC and look for changes.

5: Check the connection

The connection can be a possible reason for black, white, or blue error screens users have experience. Making sure that your connection is well-established is essential, so we advise you to perform a standard check-up of both your software and equipment before we can move to additional steps.

Follow these instructions to confirm that the connection isn’t the thing invoking Store issues:

  • Try disabling VPN/proxy for the time being.
  • Reset your PC and router/modem.
  • Use wired connection instead of wireless.
  • Run Connection troubleshooter.

6: Make sure the time and region are properly set

Microsoft Store service is heavily dependent on your time and date settings. These might seem unimportant, but Store servers need to be in sync with your system settings. In case those are misconfigured, you won’t be able to access the Store.

Here’s how to make sure that your time and date are properly set in Windows 10:

  1. Right-click Start and open Settings from the Power menu.
  2. Select Time & 10 store black/blue/white screen
  3. Under the Date & Time section, enable the ‘Set time automatically‘  and ‘Select time zone automatically‘.windows 10 store black/blue/white screen

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Additionally, the best-performing region setting in regards to Store is the United States. Namely, certain Store features seem to be malfunctioning with the different region settings, so you can try and change the region, as well.

Follow these instructions to change your regional settings in Windows 10:

  1. Open Start again and choose Settings.
  2. Select the Time & Language section.
  3. Choose Region and language from the left 10 store black/blue/white screen
  4. Change country or region setting to ‘United States‘.
  5. Restart your PC and try using Store again.

7: Run SFC and DISM

Since Microsoft Store is the inseparable part of the platform, it’s quite prone to various system errors. It utilizes system files and those can get corrupted because of the misuse or virus infections. For that purpose, you can turn to System File Checker, the command-line tool which checks the integrity of system files and fix them.

Here’s how to run it in Windows 10 via Command Prompt:

  1. Right-click Start and run Command Prompt (Admin).
  2. In the command line, type sfc/scannow and press Enter.
  3. Wait for the scanning\repairing to end and restart your PC.

Furthermore, if the SFC fails to identify system issues, that’s when the DISM tool can come in handy. The ”Deployment Image Servicing and Management” tool also runs through Command Prompt, but it appends a more thorough approach.

If you’re not accustomed to running DISM, follow these instructions closely:

  1. Type cmd in the Windows search bar, right-click on the Command Prompt and run it as an administrator.
  2. In the command line, copy paste these lines one by one and press Enter after each:
    • DISM /online /Cleanup-Image / ScanHealth
    • DISM /Online /Cleanup-Image /RestoreHealth
  3. Wait until the procedure ends (it might take up to 10 minutes).
  4. Restart your PC.

8: Re-register Store with PowerShell

The common approach you’ll take with a standard application can’t be applied to Microsoft Store. You can’t reinstall it with the conventional approach, but there’s a way to restore it to its default values. This procedure should, hopefully, resolve the stall within the Store and relieve you of the frozen screen.

In order to run it, you’ll need to use the PowerShell elevated command-line. Follow these instructions to re-register Microsoft Store:

  1. In the Windows Search bar, type PowerShell, right-click on the PowerShell and run it as admin.
  2. Copy-paste or type in the following command in the command line and press Enter:
    • Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

9: Update Windows

Frequent updates can be irritating, to say the least, but many of those bring, besides security patches, a resolution to system issues. So, if you’ve decided that enough is enough and set metered connection limit or postponed updates, now is the time to check for updates. Maybe they’ll resolve the black\white\blue screen issue in Microsoft Store.

Follow these instructions to check for system updates manually:

  1. In the Windows Search bar, type Updates and open ”Check for updates” from the list of the results.
  2. Click on Check and install available updates.
  3. Your PC system will reboot and there’s a good chance that Microsoft Store will work as intended.

10: Reset your PC

Finally, if none of this was enough to resolve the error, the only remaining option is to make your way to Recovery and reset your PC to factory settings. By doing so, you’ll basically have the same outcome as with the complete reinstallation. However, you get to preserve your files, which makes it much less painful.

Here’s how to Reset your PC to factory values and sort out Microsoft Store issues:

  1. Right-click Start and open Settings.
  2. Choose Update & Security.
  3. Choose Recovery in the left pane.
  4. Expand Reset this 10 store black/blue/white screen
  5. Click Get started.
  6. Preserve your personal data or remove it. It’s your 10 store black/blue/white screen

With that, we can wrap it up. In case you’re still bothered by the same error, make sure to post your error on the official forum and hope for the best. In addition, don’t forget to post your suggestions or questions in the comments section below.


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