Windows 8.1, 10 Windows Photo Viewer Updated with Printing Issues Fix

By: Radu Tyrsina
2 minute read

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Several Windows users, especially Windows 8 and Windows 8.1 owners, have been reporting printing problems with the Windows Photo Viewer application, especially with XPS drivers. Now, Microsoft has issued an update to fix the problems.
windows photo viewer windows 8.1
Microsoft’s Windows Photo Viewer software is used by millions of users across the world and it was only natural that some issues would have appeared. In the latest Patch Tuesday security bulletin release, Microsoft has made available an update for Windows Photo Viewer that seems to be related to printing issues. Dubbed as:”Windows Photo Viewer prints white lines when you use an XPS driver to print photos in Windows“, here’s its description:

You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2. Or, you are using a computer that is running Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. You use Windows Photo Viewer to open a picture that is larger than 500 pixels. For example, the size of the picture is 768*1024. You print the picture by using a printer that uses the XPS driver. In this scenario, there are white lines in the printed picture every 500 pixels.

For those of you who don’t know, an XPS file is Microsoft’s “less-compatible” version of a PDF file. We are not sure how many are those affected by these problems with XPS drivers when printing from Windows 8.1, Windows 8 or other versions, but it’s great an updated has been put in place to take care of the problems. As part of the latest Patch Tuesday, Microsoft has also updated SkyDrive and their Malicious Software Removal Tool.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Update: if you got the ‘can’t open this picture’ error, you can follow up[ with the steps from this fix guide. If you cannot view ANY photos in Windows 10, 8.1 or 8, that might be a system error, so be sure you check this article. For any information about ‘how to open’ a type of files, we have the right instruction right here, in our dedicated article.

How to replace Photo Viewer in Windows 8, 10

Now, what is important for you to know, is that Photo Viewer is not the only app that can help you open different types of image files. Though it is free, there is much other free software that is a lot better than it. For example, you can check this list of free photo viewers that will surely open your photos.

Editor’s Note: This post was originally published in December 2013 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

Read Also: Epson Printer Memory Card Readers Not Accessible in Windows 8

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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