How to fix “We’re sorry you’re having trouble syncing your files with OneDrive”

fix one drive sync issues

Its been more than three years since I have been using OneDrive and it has been one of my most preferred Cloud Storage services till date. The OneDrive has been synced on both my computers and the same goes for my smartphones as well.

Today we are going to discuss a problem that has been plaguing OneDrive users across both Windows and Mac platforms. OneDrive is greeting users with the following message “We’re sorry you’re having trouble syncing your files with OneDrive.” This happens when the user is trying to sync the files with the OneDrive using the Windows desktop app.

In this segment, we will walk you through a couple of steps that will help you resolve this issue.

How to fix OneDrive file sync error ‘We’re sorry you’re having trouble syncing your files’

1. Preliminary Checks

  • Before jumping to conclusions first, let us tick the checklist.
  • Restart the app once, clear the temporary files before doing so
  • Ensure that the total file size in your drive doesn’t exceed 15GB (only for free users)
  • Download the latest Windows update
  • Ensure that your OneDrive is connected to Windows

One of the causes for the Sync error is the connection to your Windows account. In order to make sure that your OneDrive account is connected to Windows perform the following steps,

  • Go to Start, Settings>Accounts>Email and app accounts.
  • Select “Add a Microsoft Account.” Follow the prompts and pair up your Microsoft account.

2. Choose the folders to Sync

OneDrive or any cloud service, as a matter of fact, requires the user to mention the folders that need to be synced. Needless to say, if this is not done the files won’t sync.

Follow the steps below to Choose the folders:

  • Right-click on the OneDrive cloud icon in the notification area and click on “Settings”
  • Once the account details dialogue box is open, select “Choose Folders.”
  • If you want all the OneDrive folders and files to be synced, click on “Sync all files and folders in my OneDrive.”
  • Ensure that the file path is not too long. The OneDrive supports file name characters only up to 400 characters anything above that will not be synced. Its advisable to shorten the file name or the folder name.
  • Make sure that you have sufficient permissions to the file or the folder you add. In case you have a problem with a file that’s on the network contact your network administrator. Also, check that if a folder./file with that name already exists in the same location on the OneDrive.

Most importantly ensure that you have enough space on your PC and then restart the sync. Keep in mind if you are running the OneDrive app for the first time it will require quite a lot of space as it needs to download the files and maintain a local copy as well.

For this, you better check the space from the Storage Page and then compare the same with the free space on your PC.


3. Unlink and Re-run OneDrive

It’s quite possible that OneDrive has conflicts with other programs and in this case, the best thing is to unlink the OneDrive app and set it up again.

  • Press the Windows Key+R
  • Once the Run Windows is open enter “onedrive.exe/reset”
  • Click Ok.

The OneDrive icon in the taskbar should ideally disappear and reappear after a pause. In case it fails to reappear type the following into the Run-Windows, “Skydrive.exe.”

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