Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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BSOD error Windows 10
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The 0x00000002 DEVICE_QUEUE_NOT_BUSY error in Windows can occur when you restart your PC. It is a blue screen of death error and can occur due to several reasons.

This error can occur if your computer’s hard drive is running out of space, incompatible BIOS version or system file corruption.

If you are also troubled by this error, here are a couple of troubleshooting tips to help you fix the 0x00000002 DEVICE_QUEUE_NOT_BUSY error in Windows.

How do I fix the 0x00000002 DEVICE_QUEUE_NOT_BUSY?

1. Boot into Safe Mode

1.1 Using System Configuration 


  1. Press Windows Key + R to open Run.
  2. Type msconfig.msc and click OK to open System Configuration.
  3. Open the Boot tab.
  4. Under Boot options, check the Safe Boot box.
  5. Click Apply and OK to save the changes.
  6. When prompted, click Yes to restart the PC in Safe Mode.

1.2 For System Settings


  1. Press Windows Key + I.
  2. Go to Update & Security.
  3. Open the Recovery tab.
  4. Scroll down to the Advanced startup section.
  5. Click the Restart now button.
  6. Click on Troubleshooter.
  7. Go to Advanced Options > Startup Settings.
  8. Press the shown function key on your keyboard to Enable Safe Mode.
  9. Click Restart.

Once you are booted into Safe Mode, you can uninstall a third-party software that is creating conflict with the system or hardware.

  1. Press Windows Key + R to open Run.
  2. Type control and click OK.
  3. Go to Programs > Programs and Features.
  4. From the list installed apps, select the most recently installed app and uninstall it.
  5. Reboot the computer and check for any improvements.

In Safe Mode, Windows only loads essential Microsoft services to run the system. It allows you to diagnose the system for a third-party software conflict and remove it.

Fix Blue Screen of Death errors with these 4 software solutions

2. Update your new hardware driver


  1. If the error is occurring after installing a new piece of hardware to your computer, try updating the driver.
  2. Press Windows Key + R to open Run.
  3. Type devmgmt.msc and click OK.
  4. In Device Manager, expand the hardware category.
  5. Right-click on the newly installed device and select Update Driver.
  6. Select the Search for updated driver software automatically option.
  7. Windows will scan and install any pending drivers for the device.
    • This will require an active internet connection.

If the Windows crashes and can’t get past the login screen, then remove the connected hardware device and restart the computer.

Next, open the hardware manufacturer’s website and download the latest drivers available for your device. Install the driver then try connecting the device to your computer.

3. Run System File Checker tool


  1. Press the Windows key and type cmd.
  2. Select the Run as Administrator option.
  3. In the Command Prompt window, type the following and hit enter:
    • sfc /scannow 
  4. The System File Checker will scan the system for missing or corrupted files.
  5. Once the verification is 100% complete, it will show if any files found is corrupt and repaired during the process.
  6. Close the Command Prompt and check for any improvements.

3.1 Run Check Disk utility

BSOD error Windows 10

  1. You can also check for issues with your computer’s hard drive using the Check Disk utility.
  2. Open Command Prompt as administrator.
  3. In the Command Prompt, type the following command and hit enter:
    • chkdsk c: /f
  4. The Check Disk utility will scan the C:/ driver for issues and repair them.
  5. Once the process is complete, restart the computer.

3.2 Install Windows updates

BSOD error Windows 10

  1. Press Windows key + I.
  2. Go to Updates & Security.
  3. Check for any pending Windows updates.
  4. Download and install all the pending updates.

The 0x00000002 DEVICE_QUEUE_NOT_BUSY blue screen of death error in Windows can occur due to both software and hardware issues. Follow the steps in this article to diagnose and fix the issues with ease.

FAQ: Learn more about Blue Screen of Death errors

  • What causes Blue Screen of Death?

BSoDs can be caused by software issues such as poorly written device drivers or malfunctioning hardware, most often the hard drive. For more information on what can cause BSoD errors, check out this comprehensive articles.

  • Is Blue Screen of Death bad?

Theoretically, no. A BSoD error occurs as a failsafe method through which Windows prevents the data from being damaged by an otherwise fatal error. BSoDs can be easily fixed and avoided by using these software tools included on this list.

  • Is the BSoD a virus?

No, a BSoD is a WIndows-specific error, but viruses can indeed cause them if they affect your software.

Editor's Note: This article was originally published in April 2020 and was revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.
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