Microsoft Confirms Two Universal Print Bugs Affecting Windows 11 and Konica Minolta Devices

Microsoft has confirmed two unresolved issues affecting Universal Print, including a connectivity problem with certain Konica Minolta printers and a Windows 11 bug that prevents previously installed printers from working.

The company is working with Konica Minolta on the connectivity issue and has provided a workaround for the Windows 11 problem. Neither issue has a permanent fix yet.

Konica Minolta Printers Are Losing Connection to Universal Print

Microsoft has acknowledged that certain Konica Minolta printer models intermittently lose communication with Universal Print, its cloud-based printing service.

When the connection fails, affected printers cannot retrieve new print jobs. The jobs remain in the Pending state for up to three days before the service aborts them.

IT administrators can identify affected printers through the Azure portal. The printer’s Last Seen timestamp stops updating when the device loses communication with Universal Print.

Microsoft says it is working with Konica Minolta to resolve the issue but has not provided a timeline for a fix.

Administrators can check the list of supported Konica Minolta printers on Microsoft’s website.

Windows 11 Update Causes Universal Print Printers to Stop Working

Microsoft has also confirmed a separate Universal Print issue affecting printers originally installed on Windows 10.

The problem appeared after Microsoft released Windows 11 update KB5083769 in April 2026. Users who upgraded from Windows 10 to Windows 11 with this update or later versions may find that their existing Universal Print printers no longer work.

Affected users may encounter two error codes:

• 0x80004005: Windows reports an unexpected printer configuration problem and disables the Print button.
• 0x000003e3: Printing a test page fails with an error indicating that an I/O operation was aborted.

The issue also affects Windows 11 version 26H2, so installing the latest feature update does not resolve the problem.

Microsoft acknowledged the regression in July 2026 but has yet to release a permanent fix.

Microsoft Recommends Switching to Per-User Printer Installation

Microsoft’s current workaround involves changing affected Universal Print printers from system-wide installation to per-user installation.

This allows organizations to work around the regression without waiting for a Windows update.

IT administrators can find instructions and additional information in Microsoft’s Universal Print known issues advisory.

These are not the first printing problems to affect Windows 11. Microsoft previously confirmed another Universal Print bug that caused a “Sharing Print Failed” error.

Microsoft has not announced when it expects to resolve either of the latest Universal Print issues.

In other news, Microsoft has warned that Windows Server 2016 support is ending soon, leaving organizations with limited time to prepare for its retirement.

Via Neowin