FIXED: Amazon Fire Stick not connecting to Netflix

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer.
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Netflix is the most popular platform for streaming shows. Many people around the world use Netflix to enjoy their free time.

However, quite a few users encountered a major issue when trying to connect to Netflix via the Amazon Fire Stick.

Fortunately, the problem has solutions and today we will show you what to do if Amazon Fire Stick is not connecting to Netflix.

Amazon Fire Stick not working on Netflix

1. Update the Netflix app

Many users encountered this issue because the Netflix app was outdated. Update the application by following the steps below.

  1. Open the Fire TV menu and go to the App Section.
  2. Go to the Netflix app.
  3. If there is an update available, select the Update option.
  4. The Update option won’t appear if there’s no update available.

2. Clear cache

If your Netflix app is up to date but still doesn’t work, you need to clear the cache. Follow the steps below to do that.

  1. Go to your home screen and open the Fire TV menu.
  2. Go to Settings under the Fire TV menu.
  3. In Settings, navigate to Applications.
  4. Tap on Manage Installed fire tv Manage Installed Applications
  5. Locate Netflix and tap on it.
  6. Press on Force Stop, and then on Clear Cache.
  7. Return to the home screen and tap on the Netflix icon to see if the app is working properly.

3. Reinstall the Netflix app

If the solutions above don’t work, uninstall and install the Netflix app. Use this solution as a last resort.

Uninstall the Netflix app

  1. Navigate to the Fire TV menu.
  2. Select Settings.
  3. Under Settings, tap on Managed Installed Applications.
  4. Choose Netflix and select Uninstall.

Install the Netflix app

  1. Navigate to the Fire TV menu.
  2. Type Netflix in the search bar from the top-right side.
  3. Select the Netflix app and choose Install.
  4. Use your Netflix credentials to log in.


As you can see the issue is not as serious as it seems. If Amazon Fire Stick is not connecting to Netflix, you need to update the Netflix app or clear the cache.

If these methods don’t work, uninstall and reinstall the application.

Did you find our solutions useful? How did you fix this problem? Do let us know in the comments section below!


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