FIX: Antivirus blocking System Restore in Windows 10

Elsie Otachi By: Elsie Otachi
6 minute read
antivirus blocking system restore

Home » FIX: Antivirus blocking System Restore in Windows 10

Firewalls and your antivirus software may prevent you from being able to perform a system restore.

System restore is used to create restore points when you install new applications on your computer, drivers or Windows updates. It can also be done when you create restore points manually.

Although it isn’t recommended to permanently turn your computer’s antivirus security software off, doing this temporarily will troubleshoot the antivirus blocking system restore on your computer.

If your computer or device is connected to a network, the network’s policy settings may prevent you from turning off your firewalls and antivirus software. However, when you uninstall or disable your antivirus program, do not open any email attachments or click links in messages from unknown people.

Immediately after you’re done fixing the error, re-enable your antivirus and firewall.

How to fix antivirus blocking system restore in Windows 10

  1. Uninstall and reinstall antivirus program
  2. Boot in Safe Mode then try to perform a system restore
  3. Place your computer in Clean Boot mode
  4. Run the Microsoft Malicious Removal Tool
  5. Perform a system file checker scan
  6. Perform an Automatic Repair in Windows Recovery Tool
  7. Repair files through Command Prompt
  8. Run Microsoft Safety Scanner tool

Solution 1: Uninstall and reinstall antivirus program

Sometimes it helps to uninstall your antivirus and reinstall the correct version for Windows 10 operating system. Try this and see if it fixes the antivirus blocking system restore problem, or try the next solution.

Solution 2: Boot in Safe Mode then try to perform a system restore

Safe mode starts up your computer with limited files and drivers but Windows will still run. To know whether you’re in Safe mode, you’ll see the words ‘Safe Mode’ at the corners of your screen.

If the antivirus is still blocking system restore, check whether it occurs while your computer is in Safe mode.

Follow these steps to start your computer in Safe Mode:

  • Click on Start button
  • Select Settings – the Settings box will open up

antivirus blocking system restore

  • Click Update & Security
  • Select Recovery from the left pane

antivirus blocking system restore

  • Go to Advanced startup

antivirus blocking system restore

  • Click Restart now
  • Select Troubleshoot from the Choose an Option screen, then click Advanced options
  • Go to Startup Settings and click Restart
  • Once your computer restarts, a list of options will come up.
  • Choose 4 or F4 to start your computer in Safe Mode

A quicker way to get into Safe Mode is to restart your computer then do the following:

  • From the Choose an option screen, select Troubleshoot>Advanced options>Startup Settings>Restart
  • Once your computer restarts, a list of options will come up.
  • Choose 4 or F4 to start your computer in Safe Mode

If the antivirus blocking system restore issue isn’t there while in Safe mode, then your default settings and basic drivers are not contributing to the issue.

How to perform a system restore

While in Safe Mode, do the following to perform a system restore:

  • Click Start
  • Go to the search field box and type System Restore

antivirus blocking system restore

  • Click Create a restore point
  • Click System Restore

antivirus blocking system restore

  • Click Next
  • Click a restore point created before you experienced the problem
  • Click Next
  • Click Finish

Restoring doesn’t affect your personal files. It however removes apps, drivers and updates installed after the restore point was created.

To go back to a restore point, do the following:

  • Right click Start
  • Select Control Panel
  • In the control panel search box, type Recovery

antivirus blocking system restore

  • Select Recovery

antivirus blocking system restore

  • Click Open System Restore

antivirus blocking system restore

  • Click Next
  • Choose the restore point related to the problematic program/app, driver or update
  • Click Next
  • Click Finish

Does the antivirus blocking system restore persist while in Safe Mode? If it does, try the next solution.

Solution 3: Place your system in a Clean Boot mode

If you manage to boot in Safe Mode, perform a clean boot to eliminate any software conflicts that may be causing the antivirus blocking system restore problem in Windows 10.

Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the problem. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.

How to perform a clean boot

In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:

  • Go to the search box
  • Type msconfig

antivirus blocking system restore

  • Select System Configuration
  • Find Services tab

antivirus blocking system restore

  • Select Hide all Microsoft services box

antivirus blocking system restore

  • Click Disable all
  • Go to Startup tab
  • Click Open Task Manager

antivirus blocking system restore

  • Close Task manager then click Ok
  • Reboot your computer

You will have a clean boot environment after all these steps are carefully followed, after which you can try and check if you can perform a system restore.

Solution 4: Run the Microsoft Malicious Removal Tool (MRT)

Here’s how to do this:

  • Click Start
  • Type MRT in the search box field

antivirus blocking system restore

  • Right click on MRT and select Run as administrator

antivirus blocking system restore

  • Give administrator permissions or click Yes to allow

Does this help fix the antivirus blocking system restore problem? If not, perform an SFC scan as described in the next solution.

Solution 5: Perform a system file checker scan

A System File Checker scan checks or scans all protected system files, and then replaces the incorrect versions, with the genuine, correct Microsoft versions.

Here’s how to do this:

  • Click Start
  • Go to the search field box and type CMD
  • Select Command Prompt

antivirus blocking system restore

  • Right click and select Run as Administrator

antivirus blocking system restore

  • Type sfc/scannow

 

  • Press Enter
  • Restart your computer

If you still get the antivirus blocking system restore problem, try performing an automatic repair in Windows Recovery Environment (WinRE) as described in the next solution.

Solution 6: Perform an Automatic Repair in Windows Recovery Tool

Using Windows 10 installation media, you can use Automatic Repair to detect, and fix any problems that block system restore.

Such problems include drivers, program conflicts, your antivirus program, malware and memory.

However, if you do not have installation media, you can download and create Windows 10 installation media, then follow the steps below to perform the Automatic Repair.

  • Insert Windows DVD or System Repair disc
  • Boot Windows Technical Preview from the installation media
  • After you boot, a black screen will display with grey text that reads Press any key to boot from CD or DVD. Press any key
  • Select the correct Time and Keyboard type
  • Click Repair your computer
  • Select Troubleshoot from the blue Choose and option screen
  • Select Automatic Repair, then choose the operating system
  • A blue screen will appear with an option to choose from. Choose Troubleshoot
  • Select Advanced options
  • Choose Automatic Repair from Advanced boot option
  • Follow the prompt’s instructions. Windows will search for problems on hard drive(s) and verify that all required files are intact

ALSO READ: Fix: Windows 10 Automatic Repair Couldn’t Repair Your PC

Solution 7: Repair files through Command Prompt

If automatic repair doesn’t help, try using commands through the Command Prompt by doing the following:

  • Insert Windows DVD or System Repair disc
  • Boot Windows Technical Preview from the installation media
  • After you boot, a black screen will display with grey text that reads Press any key to boot from CD or DVD. Press any key
  • Select the correct Time and Keyboard type
  • Click Repair your computer
  • Select Troubleshoot from the blue Choose and option screen
  • Select Advanced options
  • Click Command Prompt
  • Type these commands and press enter after each line of command:
    • Bootrec /fixmbr
    • Bootrec /fixboot
    • Bootrec /scanos
    • Bootrec /rebuildbcd

Solution 8: Run Microsoft Safety Scanner tool

When a virus infects your computer, it makes the machine’s performance slow down greatly. Running a virus scan means any infected files may be cleaned by deleting the file completely, meaning you may experience data loss.

Microsoft Safety Scanner is a tool designed to locate and remove malware from Windows PCs. It only scans when manually triggered, then you get to use it 10 days after you download it.  This means you need to download the latest version of the tool before you perform each scan on your computer.

However, the Microsoft Safety Scanner tool doesn’t replace your antimalware program. It heps remove malicious software from your Windows 10 computer.

Here’s how to run Microsoft Safety Scanner:

  • Download the tool
  • Open it
  • Select the type of scan you want to run
  • Start the scan
  • Review scan results on the screen, which lists all malware identified on your computer

To remove the Microsoft Safety Scanner tool, delete the msert.exe file by default.

Did any of these solutions resolve the antivirus blocking system restore problem? Let us know in the comments section below.

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