Automated Chat Reply Software for Business: 9 Best to use

More often than not, customer care representatives become overwhelmed by the sheer number of queries/ inquiries/ complaints they have to handle per day.

This often results in late replies or, at times, outright negligence of certain queries, which is very bad for business.

Ease of interaction with customers is one of the key elements in the growth of any business.

And every customer wants unrestrained access to valuable information about a product or service before committing their hard-earned money to purchase certain products/services.

Automated chat software is the ideal solution to use in your company. It ensures that all inquiries and complaints are aptly replied to in due time.

In the long run, the level of customer satisfaction in your business will surely take a leap forward.

Read on, as we bring you short reviews on five of the best-automated chat software on the market.

Which are the best automated chat tools for your business?

CloudTalk

CloudTalk is a cover-all call management service provider geared towards businesses. It’s a suitable, cloud-based, solution for phone sales or call centers.

The software offers a large set of features that can be highly customized in order to create a perfect service for each particular business.

CloudTalk can also be useful for internal calls with its Conference Calls feature. This can help maintain a good level of communication among your company’s agents so that everybody is up-to-date and well-trained.

Customers are really observant of the way a business carries itself and small details can help with creating and maintaining loyalty. This is the reason why the Call Queuing features provided by CloudTalk are very useful. You can create customized call queues, greetings and add your own music that matches your brand identity.

Moreover, you can give interactive information on the waiting time and the number of people in the call.

The software allows you to make call recordings which can be useful in keeping information about customers’ most frequent needs and also to assess the agent’s performance. However, keep in mind that in most locations you are required by law to disclose to all parts when they’re being recorded.

Other features of CloudTalk include:

• Personalized Voicelmail which can be accesed directy from an Internet browser
• Number porting
• Toll-free numbers
• International numbers
• Short 5 digit numbers
• Lets you pick your business hours and set special absence messages or redirections
• Automatic Text Messages
• 3 way calling

Cloud Talk is a subscription-based service with various plans. You can try it for free for 14 days.

CloudTalk

Communicate efficiently to keep your customers satisfied and loyal.

Free trialVisit website

LiveAgent

Live Agents establishes quick contact between businesses and their customers with over 130 ticketing features and 200+ integrations.

The tool lets you integrate a live chat widget directly into your website. This allows real-time communication between your customers and agents.

The chat has its own automatic chat routing and built-in CRM.

Customers can contact your business from multiple channels, and this tool organizes all messages under one simple ticketing app.

It lets agents keep track of all conversations and has multiple time-saving options such as automation of repetitive tasks, support for teamwork, and more.

Along with the chat feature, LiveAgent also supports cloud-based phone calls. It offers all options necessary to ensure an efficient customer support process.

LiveAgent supports unlimited call recordings, call transfers, callbacks, IVR, ACD, and video calls.

Other key features of Live Agent include:

• Fully customizable ticketing platform
• Incoming message sneak peek
• Supports ticketing from major social-media platforms, VOIP services, and email applications
• Integrations of eCommerce platforms

LiveAgent is a subscription-based service. You can try it out for free for 14 days and see how it works for you.

Live Agent

Integrate the chat widget to your website and connect to hundreds of third-platform parties with the ticketing application.

Free trial Visit website

FreshDesk

Freshdesk is a very comprehensive helpdesk solution for business professionals. It is easy to use, coding knowledge isn’t needed. However, they provide the possibility to fully customize the look and layout of the app with CSS and to create and integrate custom apps.

The internal organization of your business is one of the software’s strong points. The dashboard of the app works with a ticketing system that can be highly categorized. This helps agents collaborate and make sure that every task is successfully completed. It is easy to assign tasks, set deadlines, and detect any possible agent collision.

Freshdesk offers its users the possibility to communicate across all platforms. The UI integrates all incoming messages and requests from emails, phone calls, chats, social media messages, websites, and WhatsApp.

On top of that, it offers some automatic solutions. You can set a Chatbot for repetitive questions so your agents can focus on the more demanding tasks. You can also set a Help widget on your website with can automatically suggest solutions for predictable questions.

Other important features of the software include:

• High security with custom SSL certificates, IP and Network Restrictions
• Integration of many popular apps like Zoom, Slack, Google Analytics or Github
• Offers curated reports of agent perofrmance
• Automatically assigns tickets to agents based on keywords or other pre-established parameters
• Scheduling dashboard
• Prevents reopening requests when customers respond with “thank you”

Freshdesk has a pretty limited free version and many different subscription plans. Each plan can be tried with a 21-day free trial.

Freshdesk

Keep high-standard communication with your clients across all platforms.

Free Trial Visit website