- Automated chat tools play an important part in any business today.
- In this article, we present some of the best available tools on the market.
- Your business deserves the best digital tools. Find them with the help of our Software Hub.
- Similar helpful recommendations can be found in the Web & Cloud page.
More often than not, customer care representatives become overwhelmed by the sheer number of queries/ inquiries/ complaints they have to handle per day. This often results in late replies or, at times, outright negligence of certain queries, which is very bad for business.
Ease of interaction with customers is one of the key elements in the growth of any business. And every customer wants unrestrained access to valuable information about a product or service before committing their hard-earned money to purchase certain products/services.
Automated chat software is the ideal solution to use in your company. It ensures that all inquiries and complaints are aptly replied in due time. In the long run, the level of customer satisfaction in your business will surely take a leap forward.
Read on, as we bring you short reviews on five of the best automated chat software on the market.
Collect.chat is an automated chat software that uses chatbots to engage site visitors and/or customers in interactive chats, with the aim of providing credible responses to all their queries, complaints, or inquiries.
Benefiting from Zapier integration, Collect.chat easily integrates with a variety of office (e-commerce, CRM, Instant Messaging) tools like Gmail, Google Sheet, Slack, Twitter, Facebook, WordPress, LinkedIn, Xero, and more.
Furthermore, the app is relatively easy to install (and use), as it provides various options for setting up chatbots on your website.
The conventional setup process implies copying and pasting the chatbots HTML codes on your website’s source page. Other options involve a WordPress plugin and Blog posts/links.
Notable features of Collect.chat to take into account are: chatbots, visual dashboards, templates, multiple language support, 24/7 customer support, email notifications, drag & drop builder, campaign tracking, custom domain, and more.
Collect.chat comes in four subscription plans, including a free one with only a few options. Payment can be made either monthly or on a yearly basis. Once you subscribe, you have a 3-month trial.
Convert your visitors into customers with this highly interactive and user-friendly chat platform.
The inbuilt Virtual Agent, available only in the Advanced paid plan, is an essential component of this software, as it could pass as an automated chat software itself.
The Virtual Agent enables you to provide instant and credible responses to inquiries (or queries) on your website(s). Also, it automatically initiates chats with every visitor on your website.
The software uses inbuilt chatbots, which deploy a set of algorithms to generate responses to basic (common) questions.
Downloading and installation are fairly easy, as is copying and pasting a chatbot’s HTML code on your website.
The software accommodates any device, be it a desktop (Windows, Mac, and Linux), smartphone, or tablet (iOS and Android).
Other notable features of HelpOnClick include:
- Archives (Chat history)
- Cross-platform compatibility
- Web traffic monitoring
- SSL secure connections
- Seamless integration with a host of Social media, CRM, and e-commerce services like Facebook, Google Analytics, Zen Cart, OpenCart, Salesforce, osCommerce, Zoho, Shopify, Zendesk.
Engage visitors, improve customer satisfaction, and increase your conversion rate with this fully-featured chat tool.
Chat4Support is arguably one of the leading com-solutions in the world of customer service. The software offers a wide range of services to its users, including instant help/live chat and traffic monitoring.
Chat4support is equipped with the latest in AI technology, using pre-set commands to deliver precise, error-free, responses to customers. This way, every piece of information needed by your customers/clients is provided within seconds.
Furthermore, this automated chat software hosts a unique functionality that initiates chats with everyone visiting your website, directing them to customer care representatives (as required/requested).
This ensures that prospective customers are provided access to updated information about your company’s services.
Other services/products offered by Chat4Support include:
- Search Engine Analysis
- Keyword usages
- Screen Capture
- Multiple Language support
- Customizable Buttons
- 24/7 Support
- Online Customer support
- Chat Transfer.
The software is compatible with a host of Windows computer operating systems, ranging from Windows NT 4.0 to Windows 7 or later.
Although setting up (downloading and installing) the software on these devices could be a little tricky, there is an easy-to-understand How-to guide on their website to assist you all the way.
Chat4Support offers four basic pricing plans to its users; one free version and three paid editions.
It generates quick responses to common questions and ensures that access to every key piece of information is only a few clicks away.
Key features of BotXO include:
- AI-powered chatbots
- Hybrid model (Bot-human)
- Webforms connectivity
- Notifications (Real-time) Easy API & Webhooks
- NLP Multilingual Algorithms (Multiple Language Support)
- Multi-user accounts
- Comprehensive analytics
- 24-hour customer support.
The Hybrid model is one unique feature that uses special algorithms to track the progress of a conversation and transfers such conversation to a customer service agent, where and when required.
As a result, customer service reps are able to optimize their time by attending to only important, sensitive, queries, and inquiries.
BotXO automated chat software offers three major subscription plans to its users, each with a two-week trial period.
Considered one of the most prominent automated chat software on the market, ResponseQue is designed to provide credible and quick-time responses to customers’ queries/inquiries on your products, staff and/or partners.
As it stands, ResponseQue provides automated responses (via live chats) to about 80% of all inquiries on its website.
Easy integration, Auto-message routing, Auto Response(s), Quicklinks, Custom Branding, In-depth Analytics & Reports, Notifications (Email), Customized input forms are other features of this live customer service app.
ResponseQue offers three pricing plans, each with a generous data storage space which is more than welcome.
We’ve rated these five automated chat software based on key factors like affordability, integrations, ease of use, and durability of inherent features.
Feel free to drop your suggestions on this topic in the comments box below.
Editor’s Note: This post was originally published in January 2019 and was updated and revamped in September 2020 for freshness, accuracy, and comprehensiveness.