FULL FIX: Black Screen on the Latest Windows 10 Build

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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Many users who installed the latest Windows 10 build 9926 have reported black screen issues. It seems the black screen appears after users restart or update their computers.

And we have another Windows 10 bug. This time, an annoying black screen appears on computers, leaving users with no desktop icons.

“Hey im having trouble with this black screen every time i restart or shut my laptop down for the night it will not fix. im running windows 10 (TP). Any help… please”, one user reports.

There are two possible explanations:

  1. An external device (mouse, printer) could be the culprit;
  2. This issue could be due to outdated display drivers and updating them could make the black screen disappear.

Let’s see how we can fix this.

Black screen after the latest Windows 10 build, how to fix it?

Black screen issues can be problematic since you won’t be able to see your screen at all. Speaking of issues, users reported the following problems:

  • Black screen windows 10 with cursor – Black screen usually appears if you have two monitors. Simply detach one of your monitors and the problem should disappear.
  • Windows black screen with cursor after login – This issue is similar to the previous one, and it can be caused by your Project mode. To fix it, simply use Windows Key + P shortcut to switch to a different project mode.
  • Windows 10 black screen without cursor – In some cases, you won’t even see a cursor when the black screen appears. This can be caused by your BIOS configuration. To fix the problem, you need to check BIOS configuration and make sure that you’re using only the dedicated graphics.
  • Black screen after Windows 10 update – This problem can sometimes appear after a problematic update. To fix the issue, be sure to remove the latest update and check if that helps.
  • Black screen Windows 10 after sleep – Several users reported black screen issues after waking up their PC from sleep. To fix that, try disabling Fast Startup feature.

We’ve written extensively about black screen issues before. Bookmark this page in case you need it later.

Solution 1 – Check the external devices

Sometimes this problem can be caused by your external devices. However, you can fix the problem simply by disconnecting all devices from your PC. To do that, follow these steps:

  1. Unplug all external devices.
  2. Restart the computer.
  3. If the black screen has disappeared, add the devices back one at a time to see which piece of hardware is causing this issue.
  4. Once identified, install updated drivers for that particular piece of hardware.

Solution 2 – Roll back driver

  1. Press Windows Key + X key and click Device Manager.
    Black screen windows 10 with cursor
  2. Expand ‘Display Adapters’ section.
  3. Right-click on the Display Adapter listed and click on Properties.
    Windows black screen with cursor after login
  4. Click the Driver tab, and then click Roll Back Driver.
    Black screen windows 10 with cursor

* The Roll Back Driver button is not available if there is no previous version of the driver installed.

Solution 3 – Update the display driver from the Device Manager

  1. Press Windows key + X and select Device Manager.
  2. Expand Display Adapter section.
  3. Right click on the video driver and select Update driver.
    Black screen after Windows 10 update
  4. Select Search automatically for updated driver software and follow the instructions on the screen.
    Black screen Windows 10 after sleep
  5. We also recommend TweakBit Driver Updater (100% safe and tested by us) to automatically download all the outdated drivers on your PC.

Method 4 – Use Safe mode with networking

If you’re having this problem, you need to boot to Safe Mode and check for updates manually by doing the following:

  1. Boot the computer to Safe Mode with Networking.
  2. Open the Settings app and go to Update & security section.
    Windows black screen with cursor after login
  3. Now click Check for updates button.
    Windows 10 black screen without cursor

Windows 10 will now check for available updates and download them in the background. After installing the latest updates, the issue should be resolved.

Add Safe Mode in the Boot Menu to use it quickly! Learn how from our complete guide!

Solution 5 – Turn off Fast Startup feature

Windows 10 comes with a useful feature called Fast Startup that combines shutdown and hibernation. Using this feature you can start your PC faster.

However, many users reported that Fast Startup feature is causing the black screen to appear on Windows 10.

To fix this issue, it’s advised to disable Fast Startup feature. You can do that by following these steps:

  1. Press Windows Key + S and enter power settings. Select Power & sleep settings from the menu.
    Black screen windows 10 with cursor
  2. Click on Additional power settings in the Related settings section.
    Windows black screen with cursor after login
  3. Power Options window will now appear. Click on Choose what the power button does option from the menu on the left.
    Windows 10 black screen without cursor
  4. Click on Change settings that are currently unavailable.
    Black screen after Windows 10 update
  5. Uncheck Turn on fast startup (recommended) option and click Save changes.
    Black screen Windows 10 after sleep

Keep in mind that your PC might boot a bit slower after disabling Fast Startup feature.

Solution 6 – Use Windows Key + P shortcut

If you’re having black screen issues on your PC, the problem might be your Project mode. According to users, this issue occurs if your PC has both dedicated and integrated graphics.

As a result, Windows 10 assumes that you have two monitors attached and it sends the video signal to the second monitor, even if you have only one monitor.

This is a strange glitch, but you might be able to fix it with this workaround:

  1. Start your PC and wait until mouse cursor appears.
  2. Now press the Spacebar and enter your password. You’ll have to perform this step blindly, so it might take you a few tries. If you don’t have a password assigned to your account, you can just go to the next step.
  3. Now press Windows Key + P shortcut and down arrow once. Now press the Enter key. Keep repeating this step until the problem is resolved.

This is a strange Windows 10 glitch that can cause your screen to go black. However, you might be able to fix the issue by using this little workaround.

Solution 7 – Disable CPU graphics

Many new computers have a CPU that can also work as a GPU. Although this feature is useful, it can cause problems if you have a dedicated graphics card on your PC.

To fix this issue, users are suggesting to enter BIOS and disable this feature. To see how to disable this feature, we strongly recommend checking your motherboard manual for detailed instructions.

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If your CPU doesn’t support this feature, you need to configure your PC so that you’re using only your dedicated graphics.

After making these changes, problems with the black screen should be completely resolved.

Solution 8 – Create a new user account

Sometimes your user account can get corrupted causing this issue to appear. However, you can fix the problem by creating a new user account.

To do that, first you need to enter Safe Mode or enable hidden administrator account on your PC and log in to it.

Once you log in to Safe Mode or to the administrator account, you need to create a new user account by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, navigate to Accounts section.
    Black screen windows 10 with cursor
  3. From the menu on the left select Family & other people. In the left pane, click Add someone else to this PC.
    Windows black screen with cursor after login
  4. Choose I don’t have this person’s sign-in information.
    Windows 10 black screen without cursor
  5. Now select Add a user without a Microsoft account.
    Black screen after Windows 10 update
  6. Enter the desired user name and click Next.
    Black screen Windows 10 after sleep

After creating a new user account, switch to it and check if the problem appears. If not, you’ll need to move all your personal files from the old account to your new one.

Solution 8 – Update your BIOS

Sometimes black screen issues can appear due to your BIOS. Several users reported that they fixed the problem simply by updating their BIOS to the latest version.

To see how to update BIOS, you might want to check our guide on how to flash BIOS. In addition, be sure to check your motherboard manual for detailed instructions.

Keep in mind that BIOS update is an advanced and somewhat risky procedure, and you can cause permanent damage to your PC if you’re not careful.

Several users reported that BIOS update fixed the issue for them, so be sure to try it out.

Epic guide alert! All you need to know about updating your BIOS and more is right here! 

Solution 9 – Perform a Clean boot

Another cause for this error might be a third-party application that is installed on your PC.

To find the problematic application, it’s recommended to perform a clean boot by doing the following:

  1. Press Windows Key + R and enter msconfig. Press Enter or click OK.
    Black screen windows 10 with cursor
  2. Go to Services tab and check Hide all Microsoft services. Now click Disable all button.
    Windows black screen with cursor after login
  3. Go to Startup tab and click on Open Task Manager.
    Windows 10 black screen without cursor
  4. List of startup applications will appear. Disable all startup applications by right clicking the application and choosing Disable from the menu.
    Black screen after Windows 10 update
  5. After disabling all startup applications, go back to System Configuration window. Click on Apply and OK to save changes. Restart your PC.
    Black screen Windows 10 after sleep

After your PC restarts, check if the problem still appears. If not, it means that the issue is caused by one of your startup applications or services.

To find the problematic service, you need to enable applications and services one by one or in groups.

Keep in mind that you need to restart your PC after enabling a group of services or applications. Once you find the problematic application, remove it and the problem should be resolved.

Windows won’t boot? No need to worry about this! We got your back with this comprehensive guide!

Many users reported that this issue was caused by Stardock’s Windows Blinds 10 application, but other software can also cause this problem to appear.

Black screen can be a big problem, but you should be able to fix it with one of our solutions. Be sure to try all of our solutions and let us know if these fixes worked for you.

Editor’s Note: This post was originally published in January 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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Restoro has been downloaded by 0 readers this month.
Editor's Note: This article was originally published in January 2015 and was revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.
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  • Solution 5 worked for me.
    Specs – i7 4th gen, 2.5ghz, windows 10 v2004, GPU – GTX 860M, Intel HD graphics 4600, 1TB HDD

  • i got a problem with those boxes to answer yes no. if i dont answer in a time the pc goes to black screen and lock down. no screensaver or slepping mode are on. asus n53jg with gt 415 gpu. strange this happens on 1803 17134.1 and even after 17135 update. white box anwering disipair and i have to hit right left enter. now i report this bugs problem. FIX it.
    the exe msi file confim box goes in white too. tryied the msiexe fix from console . still that bug appeair.

  • Windows 10 is crap.Whole OP system became unusable.Blue screen of death.I had to do a clean install of Windows 10.I reinstalled everything on disk”C”. After 2 days windows urged me to do a update.At the moment the update have been running for 6 hours (!).Been rebooting automatic 3 times and all i see is a black screen.Windows 10 is stealing time and causing trouble.Avoid it.I am using a Windows Vista to write this comment.No problem with Vista.

  • ok…..so…..I cant get into windows 10 at all! tried to boot, bios etc….tries to boot to win 10 and black screen with a cursor. thats it. ive tried so many things that it seems completely screwed. I even have ubuntu on the disk and it cant boot to windows successfully either. the only way i can get to windows repair of any kind is thru ubuntu. that doesnt work either. how can something be fixed when you cant access it at all????? i hate ubuntu more than anything. if someone actually has a fix, please let me know @ amandakmacnaughtan@gmail.com
    i’m so completely sick of this crap its not funny. its been weeks!!!

  • And what if there are no new drivers? My TV adaptor is so old that I’m running on the ones that worked for Win 7. They were probably written for XP…..

  • Big issue for me, but only when trying to play classic coin-op games with MAME and also with the GoG distro of X-Wing Alliance. Haven’t had issues with my NES and SNES emulators though (thank the machine god!). I remember NVIDIA released a driver update about a month or two ago that caused my system to do a critical stop. Fixed with a restore point rollback and waited for MS to issue an update before reapplying the new NVIDIA drivers. Black screen system freeze with these older ports started right around then.

  • The problem lies in Windows 10. Too many people complaining for it to be so many different devices. It is Windows 10. Its a random problem with me, like letting power save kick in or letting screen saver kick in and when trying to use the PC once again, the screen goes black. Not every time and not even a lot of the time but it does happen. The problem is Windows 10.

  • The problem I see happens when the computer restarts. After an initial flash screen, the computer boots to a back-lit black screen. no mouse cursor.
    Work-around is simple, just hit the power button to put the computer to sleep, and after a few secs, wake it back up. Everything now good. (note: power button needs to be configured to sleep.)
    This particular issue only happens with restart. Shutdowns and sleeps start properly.
    This problem started after upgrading to win10. bios is current. latest driver installed. no earlier driver to fallback to.

  • Method one worked for me. After i unplugged the monitor from my pc and use the other monitor it worked.
    Then the system automatically restored it back to win7.
    Due to a recent update of my graphic card driver really messed it up so i use method two to roll back the driver update.

  • Updating the Bios worked for me. Went to Dell’s website by hooking up to a TV with hdmi and was able to find the latest bios version. After the install and a reboot everything worked as it should. I don’t know how I could’ve done this if the TV didn’t work with it.

  • I have an HP 19-All-In-One.

    I upgraded it to Windows 10, and everything was going well until it did the final restart. Then it didn’t turn on automatically. I turned it on manually, and all it showed was a shiny black screen.

    I have an external monitor and the basic external things (keyboard, mouse, etc). I unplugged them all, with no effect.

    Then I tried the other 2 methods proposed in the articles above. The problem is that my computer won’t respond to any of them.

    Please help me, as I really need this computer 🙁

  • Thank you, thank you, thank you…a thousand times thank you…I have been staring at this blank screen for 7 hours while on my iPad trying to find a solution….Method 1 was by problem..just needed to unplug my speakers.

  • Using a torch I was able to see the screen just enough to guide me to the control panel – eventually reaching ‘adjust screen brightness’. Changing this fixed the problem for my computer. Was nearly going to use the torch to help me uninstall wondows 10! I hope this helps someone else.

  • Thank you, it really helped me and my problem was solved by disconnecting all external devices out of my laptop…

  • I’m getting a black screen with no cursor. I did the update and turnEd my laptop on and it said it needed to restart. Now, nothing but a black screen, is it possible it is still updating something?

  • I have two Alienware X51’s(and they have no output port for the on-board iGFX card), it seems to be configured for multiple monitor output even if you have only one , I ended up plugging in another monitor and disabling the second.

  • I had the black screen problem aswell.
    How I fixed it:
    – plugged HDMI Cable into the onboard grafic card
    – restart
    – you should now have a picture
    – install nvidia driver either through windows update or manually (windows update worked just fine for me)
    – shutdown
    – plug hdmi cable back into the grafic card

    • This seems the root of the problem with all the suggested fixes I’ve found so far. I tried the HDMI fix below and that did nothing for me either. I can access Narrator with the hotkey (on accident, after about a minute of pressing the Windows key, I started clicking on anything and everything I could imagine).

      • I was able to remote into my PC via team viewer and access the main desktop. Not sure if standard RDP will do the same but worth a try.