Can’t download emails in Microsoft Outlook? Try this

Teodor Nechita
by Teodor Nechita
Software Managing Editor
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Download problems with Outlook
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Staying connected to the rest of the world and always knowing what is going on around us is crucial nowadays.

As connections go hand in hand with communication, getting access to information as soon as possible is crucial.

More so, if you or the company you work at using the Microsoft Office Suite, then you are definitely familiar with Microsoft Outlook.

Such would be the case with users that are complaining that they are downloading emails from Microsoft Outlook very slowly.

My Outlook for some reason has started to be very slow in trying to download new emails from my ISP server. I can access the server direct and all the emails are there but outlook will not download them. I let it try for over fourteen hours and it had not managed even the first email which was only 1.1mb in size.

More so, another frequent issue that Outlook users face is the inability to download emails altogether.

Follow this step-by-step guide on how to fix any Outlook email downloading issues.

Why can’t I download emails in Microsoft Outlook?

1. Check to see if you are online

While this may sound simple enough, check that you have an active and stable connection to the Web by running another program that requires online access.

Looking for a good alternative to Microsoft Outlook? Check out this list of some our top picks

2.Tweak your account settings

  1. Open Microsoft Outlook
  2. Click File
  3. Select Account Settings
  4. Select Account Settings again within Outlook
  5. Choose your account
  6. Select Repair to make automatic adjustments
  7. Select Change to make manual adjustments

Outlook Account Settings

3. Check the Mail Server

Most of the times the problem is that the mail server itself is having issues. as such, it would e a good idea to check the status of the server with the email provider used by your business.

If this issue persists, contact your network administrator, open your email in another application, or contact your email provider directly.

4. Update Microsoft Outlook

  1. Open any Office program
  2. Go to File
  3. Select Account
  4. Click on Update Options button
  5. Click on Update Now

Download problems with Outlook update

It is possible that the automatic update function to be disabled.

To enable this feature, click on the Enable updates button from the Update Options section.


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I bought Outlook 2019 and am having a lot of problems with it. The problems are NOT my email, because thunderbird (free) is workign perfectly and downloading everything, but my gmail on IMAP is ONLY downloading inbox on outlook 2019 and not downloading the folders even though I have subscribed to them and set it up right. very upsetting. help