Can’t put your laptop to sleep? Here are a few solutions

By: Elsie Otachi
5 minute read
Windows 10 won't put monitor to sleep

Sleep mode helps you turn off your computer’s system, or parts of it, at least until the time you don’t need them. For laptops, it helps save the battery, but for both PC and laptop, you can prevent burn in for the monitor screen.

With Windows operating system, there are several options you can use to conserve power when you’re not using your laptop or computer, like Sleep, Hibernate and/or Hybrid Sleep.

However, sometimes you can’t put the laptop to sleep, and this can be annoying because you may have other things you want to attend to, or just want to keep it off such that others won’t access your documents, yet you don’t really want to shut it down completely.

Sleep is usually controlled by your display driver, so if this happens, there could be something preventing your laptop from going to sleep, so try the troubleshooting fixes below to resolve the issue.

FIX: Can’t put laptop to sleep

  1. Change Windows Update Services setting
  2. Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver
  3. Run the Windows 10 Show or Hide Updates troubleshooter package
  4. Reset the Update Services setting
  5. Change the power settings in Windows
  6. Scan for malware
  7. Disable Hybrid sleep
  8. Generate Power Report

1. Change Windows Update Services setting

  • Click Start and select Control Panel.
  • Select View by and set to Small icons

  • Click Administrative Tools

  • Open Services.

  • Double-click Windows Update to open properties.

  • Click Stop to stop the service from running.

  • Select Manual on the Startup Type drop-down menu
  • Click OK.

— RELATED: PC won’t wake up from sleep after Windows 10 April Update install [FIX]

2. Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver

  • Ensure you have the correct version of the MEI driver installed.
  • Go to your laptop’s manufacturer website.
  • Type the computer model number and select your model number from the list.
  • On the Software and driver results page, select Microsoft Windows 8.1 on the Versiondrop-down menu, and then click Change.
  • Download the MEI driver version 9 or 10 from the Driver-Chipset
  • If an MEI driver version 9 or 10 is not listed, download and install the appropriate driver from  Version 9.5.24.1790 1.5M works for most models
  • Install the MEI driver. If you receive a dialog warning about replacing a newer version of the software, accept it.

You do not need to uninstall version 11 before installing version 9 or 10. An existing version of the driver must be installed in order to install version 9 or 10.

3. Run the Windows 10 Show or Hide Updates troubleshooter package

Download and run the Windows 10 Show or Hide Updates troubleshooter package.

  • Download the Windows 10 Show or Hide Updates troubleshooter package.
  • Run the troubleshooter package
  • Hide updates to the MEI driver to block your system from automatically reinstalling or showing updates for version 11 of the MEI driver.

4. Reset the Update Services setting

Change the Windows Update Services setting from Manual back to Automatic (Delayed Start). Restart your computer to complete the process.

5. Change the power settings in Windows

  • Click Start and select Control panel.
  • Click View by and set to Small icons

  • Click Power Options.
  • Click Change plan settings next to the plan you want to change.
  • On the Change settings for the plan window, choose the display, sleep, and brightness settings you want to use.

  • To change more power settings, click Change advanced power settings.
  • On the Advanced settings tab, select the power plan from the drop-down menu
  • Expand the category you want to customize
  • Expand each setting you want to change, and select the values you want to use.
  • Click OK, and then click Save changes.
  • Restart the computer.

6. Scan for malware

Malware applications can cause sleep issues. Scan your laptop for malware to try and resolve the issue. You can use Windows Defender or your own antivirus program.

7. Disable Hybrid sleep

Hybrid sleep may cause your laptop not to go into sleep mode, but you can change the advanced power settings to disable this setting. Here are the steps to follow:

  • Click Start and open Control panel.
  • Click View by and set to Category

  • Click Hardware and Sound.

  • Click Power Options.

  • Click Change plan settings for the power plan that is selected.

  • Click Change advanced power settings.

  • Expand Sleep

  • Expand Allow hybrid sleep.

  • Select Off from the On battery drop-down menu
  • Select Off from the Plugged in drop-down menu.
  • Click OK.

8. Generate Power Report

The power report can reveal why you can’t put laptop to sleep. To run it, do this:

  • Type CMD in the search box then right click Command Prompt and select Run as Administrator
  • In the administrative command prompt, type in the following command: exe /energy
  • Look at the errors section
  • To view the report, go to C:WindowsSystem32 and open the energy-report.html file in your browser. Copy the report to your desktop then open from there

One of the errors that cause your laptop not to sleep is the System Availability Requests: System Required Request: The device or driver has made a request to prevent the system from automatically entering sleep. Driver Name FileSystemsrvnet

The SRVNET error is the most common culprit when you can’t put laptop to sleep. To resolve it, do the following:

  1. Remove yourself from the Windows HomeGroup if you are joined to one as it can get corrupted or misconfigured causing the laptop to think there’s an active remote request, thus it won’t sleep. Open Control Panel>HomeGroup>Leave the homegroup
  2. Turn off media streaming. This feature turns your computer to a local media server for access to media files. To turn it off, go to Control Panel>Network & Sharing Center>Change Advanced Sharing Settings>Media streaming>Choose media streaming options>Block All>OK. Restart your computer once this is done.
  3. Check the SRVNET driver as it is related to your network. Update your network card driver, or download it from the manufacturer’s site.
  4. Override SRVNET in your operating system such that even remote connections will be overridden so that your laptop can sleep. To do this, click Start>type CMD in search box> right click Command Prompt>select Run as Administrator and type powercfg /requestsoverride DRIVER srvnet System. Your laptop should go to sleep after this. You can undo this command by typing powercfg /requestsoverride DRIVER srvnet

Did any of these solutions help? Let us know in the comments section below.

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