How to fix CBS All Access not working on Amazon Firestick

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by Radu Tyrsina 

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Key notes

  • Error UVP-1011 is one of the streaming errors of the CBS All Access app.
  • It usually occurs on Amazon Firestick and Amazon TVs.
  • Follow our CBS All Access bug-fixing section for more troubleshooting articles.
  • Also, bookmark our Streaming Hub to easily access the latest published materials.
cbs all access crashed on firestick

Encountering the message An error has occurred. Please try again later. (Error UVP-1011), can cause you a lot of stress. But rest assured that this guide will help you.

This is a common error with the CBS All Access on-demand video service, that subscribers have reported time and time again.

It occurs mostly with Amazon Fire TV and Amazon Firestick users. The app works fine on other devices – iOS, Android, Roku. Also, the users mentioned that the error occurs mainly when pausing or exiting the app in the middle of the program.

How do I fix CBS All Access not working on Amazon Firestick?

1. Perform a power cycle

A complete power cycle should put your media devices, internet connection, and CBS All Access app back on track.

So, switch off your devices (including modem and router), unplug them, wait for a few minutes, then plug them back in.

Hopefully, this solves the problem. If otherwise, continue with the next solutions.

2. Clear cookies & cache

  1. In the Fire TV menu, select Settings.
  2. Go to Applications >Manage Installed Applications > CBS All Access.
  3. Select Clear Cache, and then Clear Data.

If you continue to experience this issue, try to uninstall and reinstall the app.

3. Reset Firestickcbs all access error on firestick

  1. In the Fire TV home screen > Settings.
  2. look for My Fire TV > Reset to Factory Defaults.
  3. Click Reset.

Note that this process will delete all personal data made to your device.

Error code 1011 is known by the team at CBS All Access, yet they did not provide other solutions. If you used another trick to get the service going, please share it in the comments section below.

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Radu Tyrsina

Radu Tyrsina Shield

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web. Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they're looking for.

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