How to fix CBS All Access not working on Amazon Firestick

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
Affiliate Disclosure

  • Error UVP-1011 is one of the streaming errors of the CBS All Access app.
  • It usually occurs on Amazon Firestick and Amazon TVs.
  • Follow our CBS All Access bug-fixing section for more troubleshooting articles.
  • Also, bookmark our Streaming Hub to easily access the latest published materials.
cbs all access crashed on firestick
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Encountering the message An error has occurred. Please try again later. (Error UVP-1011), can cause you a lot of stress. But rest assured that this guide will help you.

This is a common error with the CBS All Access on-demand video service, that subscribers have reported time and time again.

It occurs mostly with Amazon Fire TV and Amazon Firestick users. The app works fine on other devices – iOS, Android, Roku. Also, the users mentioned that the error occurs mainly when pausing or exiting the app in the middle of the program.


How do I fix CBS All Access not working on Amazon Firestick?

1. Perform a power cycle

A complete power cycle should put your media devices, internet connection, and CBS All Access app back on track.

So, switch off your devices (including modem and router), unplug them, wait for a few minutes, then plug them back in.

Hopefully, this solves the problem. If otherwise, continue with the next solutions.


2. Clear cookies & cache

  1. In the Fire TV menu, select Settings.
  2. Go to Applications >Manage Installed Applications > CBS All Access.
  3. Select Clear Cache, and then Clear Data.

If you continue to experience this issue, try to uninstall and reinstall the app.


3. Reset Firestickcbs all access error on firestick

  1. In the Fire TV home screen > Settings.
  2. look for My Fire TV > Reset to Factory Defaults.
  3. Click Reset.

Note that this process will delete all personal data made to your device.


Error code 1011 is known by the team at CBS All Access, yet they did not provide other solutions. If you used another trick to get the service going, please share it in the comments section below.


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Frequently Asked Questions

  • Yes, CBS All Access is compatible with Fire Stick, as well as with Amazon Fire TV, Fire Cube, and Fire Tablet.

  • You can download the CBS All Access app and start a one-month free trial period. You will have to create an account and choose a subscription plan for a start.

    • Download the CBS All Access app from your Amazon TV Apps & Games menu.
    • Then go back to the menu > Apps > CBS All Access.
    • Go to Settings > Sign In.

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CBS ALl access does not work on my older Fire TV box, i Only Get a BLACK scrEen after i clIck on an episode or show to view, it BRIEFLY begins To display The Loading icon as if It’s AboUt to begin Then goes completely black. It must only work prop with newer 4k enabled Amazon Devices.

My firetv works on everything except cbs all access, it was working but now I get the “an error has occured, please try again at a leter time” no error numbers or nothing. Several other tvs on the same Wifi system will get the cbs all access. just one tv will not get it now and that was the most watched tv. I have followed all the other ideas about resets, uninstall and reinstall, what now? can anyone have any ideas?

I’ve had problems for over 6 months with my Firestick and it progressively got worse. I tried everything listed and more. Even bought wifi boosters and an ethernet extender to no avail. I had only one TV it worked on to my surprise. It had a very old Firestick. Was getting ready to upgrade it when I thought of something. I downloaded Google on one TV and used Silk on the other. I connected to CBS all access thru the browser and no more problems! I called Amazon and worked with them for sometime. It has been reported to their developers and to cbs all access. It appears that maybe something was CHANGED in the Firestick software. At least I can now watch CBSALLACCESS with any ERRORS. You might give that a try.

CBS All Access stopped working on my three Amazon Prime Fire sticks. Have tried just about everything suggested here and by CBS All Access support technicians. I am ready to cancel my commercial free subscription.