Fix Problems with COM Surrogate on Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
8 minute read

Home » Windows » Fix Problems with COM Surrogate on Windows 10

COM Surrogate is a basic Windows 10 process that is in charge of showing thumbnails and similar information. Although this is a basic process, some users have reported issues with it, so let’s fix those issues.

Before we start fixing issues with COM Surrogate, make sure that your Windows 10 is up to date, and that you have all updates installed because quite often issues with Windows 10 components are fixed with Windows Update.

COM Surrogate Issues On Windows 10

Many problems with COM Surrogate can occur on Windows 10, and users reported the following issues:

  • COM Surrogate high CPU, disk usage – One of the most common problems with COM Surrogate is high CPU and disk usage, but you should be able to fix it using one of our solutions.
  • COM Surrogate is not responding, freeze – According to users, sometimes COM Surrogate can stop responding or completely freeze on your PC. However, you should be able to fix that issue using one of our solutions.
  • COM Surrogate virus – Many users mistake this process for a virus because it tends to use a lot of your CPU and memory. If you’re worried that you might be infected by malware, be sure to perform a full system scan with your antivirus.
  • COM Surrogate taking memory – According to users, COM Surrogate process can take a lot of your memory. However, you should be able to fix that by using one of our solutions.
  • COM Surrogate always running – Several users reported that this process is always running in the background. If this process is interfering with your work, feel free to try any of our solutions.
  • COM Surrogate stopped working – Sometimes COM Surrogate can stop working, but you should be able to fix that problem easily using our solutions.
  • COM Surrogate keeps crashing, opening – In some cases COM Surrogate process can keep crashing or opening on its own. This can be an annoying problem since it will interfere with your work.

Solution 1 – Install media codecs

Users have reported several issues with COM Surrogate process, such as thumbnails that aren’t showing and high CPU usage by COM Surrogate process. In order to fix these issues, it’s suggested that you install media codes such as Shark or K-Lite. In addition, you can try using tools such as Icaros to fix this issue.

Solution 2 – Update your antivirus software

It has been reported that certain antivirus software, such as Kaspersky antivirus, can sometimes cause issues with COM Surrogate process. In order to fix those issues, it’s advised that you install the latest version of your current antivirus software.

If you’re still having problems with COM Surrogate due to your antivirus, we strongly suggest trying Bitdefender or BullGuard antivirus. These are the best antivirus tools on the market, and they will provide you with full system protection.

Solution 3 – Close COM Surrogate using Task Manager

It has been reported that users are getting The action can’t be completed because the file is open in COM Surrogate message when they try to change picture information, and in order to fix this, you could try closing COM Surrogate process. To do that, follow these instructions:

  1. Press Ctrl + Shift + Esc to start Task Manager.
  2. When Task Manager starts, find the COM Surrogate process and right click it. Choose End task from the menu.
    COM Surrogate high CPU
  3. If you can’t find COM Surrogate process, go to Details tab and search for dllhost.exe.
    COM Surrogate is not responding
  4. Right click dllhost.exe and choose End Task.
    COM Surrogate virus

After ending this process, check if the problem is resolved.

If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool to fix various PC problems, such as file loss, malware and hardware failure. It will also optimize your PC for maximum performance.

Solution 4 – Disable thumbnails and use Process Monitor to find problematic file

Sometimes a corrupt image or video file can cause issues with COM Surrogate process, and since this image or video is corrupt, COM Surrogate won’t be able to access it. In certain cases, COM Surrogate might not work properly due to the corrupt file, and if this happens, the only solution is to delete the corrupt file from your computer. Before we can delete the problematic file, we need to disable thumbnails first:

  1. In the Search bar type File Explorer Options, and choose File Explorer Options from the list.
    COM Surrogate taking memory
  2. When File Explorer Options window opens, go to the View tab and make sure that you check Always show icons, never thumbnails. Click Apply and OK to save the changes.
    COM Surrogate always running

Now we need to remove existing thumbnails:

  1. Press Windows Key + S and type Disk Cleanup. Choose Disk Cleanup from the list of results.
    COM Surrogate taking memory
  2. Select your Windows 10 hard drive, by default it should be C. Click OK.
    COM Surrogate always running
  3. Disk Cleanup will scan the selected drive.
    COM Surrogate stopped working
  4. When the scan is completed, make sure that Thumbnails is checked on the Files to delete list. Click OK to remove your thumbnails.
    COM Surrogate keeps opening

The last step is to find the problematic file that COM Surrogate is trying to access:

  1. Download Process Monitor.
  2. Run it and find the file that dllhost.exe is trying to access. In most cases that file is an image or a video file on your computer.
  3. Remove that file. You might have to close COM Surrogate or dllhost.exe using Task Manager in order to delete that file.
  4. Turn thumbnails back on.

Process Monitor isn’t the most user-friendly tool, so it might take you a couple of minutes to get used to it.

Solution 5 – Add Com Surrogate to Data Execution Prevention exclusion list

If you’re getting COM Surrogate has stopped working message, or you’re having other issues with COM Surrogate process, maybe you should add it to Data Execution Prevention exclusion list. To do that, follow these steps:

  1. Open Advanced System Settings by pressing Windows Key + S and typing Advanced System Settings in the Search Bar. Choose View advanced system settings from the list of results.
    COM Surrogate is not responding
  2. In the Performance section click Settings button.
    COM Surrogate virus
  3. Go to Data Execution Prevention tab.
    COM Surrogate taking memory
  4. Check Turn on DEP for all programs and services except those I select and click Add button.
    COM Surrogate always running
  5. Navigate to C:\Windows\System32\ (if you have 32-bit Windows 10) or C:\Windows\SysWOW64\ (if you have 64-bit Windows 10) and find dllhost.exe. Select it, and click Open.
    COM Surrogate stopped working
  6. Click Apply and OK to save the changes.
    COM Surrogate keeps crashing

After making these changes, check if the problem is resolved.

Solution 6 – Re-register dll files using Command Prompt

  1. Open Command Prompt as administrator. To do that, press Windows Key + X to open Win + X menu and choose Command Prompt (Admin) from the list. If Command Prompt isn’t available, you can use PowerShell (Admin) instead.
    COM Surrogate virus
  2. When Command Prompt starts, enter the following lines. After each line press Enter to run it:
    • regsvr32 vbscript.dll
      COM Surrogate freeze
    • regsvr32 jscript.dll
      COM Surrogate high CPU usage

After running these commands, check if problems with COM Surrogate still appear.

Solution 7 – Check your hard drive for errors

If this problem occurs when you insert USB flash drive, then it wouldn’t be a bad idea to scan that flash drive for errors. If you don’t use USB flash drive, you can check your hard drive for errors:

  1. Open This PC and find the drive you wish to check. Right click it and choose Properties.
    COM Surrogate keeps crashing
  2. Go to Tools tab and click the Check button.
    COM Surrogate high disk usage

We strongly recommend you to download this tool (100% safe and tested by us) to fix various PC problems, such as hardware failure, but also file loss and malware.

Solution 8 – Uninstall recently installed drivers

If this issue started after you have installed a new driver for a specific device, you might want to remove that driver. To remove it, follow these steps:

  1. Open Device Manager. Simply press Windows Key + S, type Device Manager, and choose Device Manager from the list.
    COM Surrogate high disk usage
  2. Find the recently installed driver and right click it.
  3. Choose Uninstall device from the menu.
    COM Surrogate freeze
  4. Make sure that you check Delete the driver software for this device, if available. Now click on Uninstall button to uninstall the driver.
    COM Surrogate virus
  5. After the driver has been uninstalled, restart your computer.

Once your PC restarts, check if the problem still appears.

Solution 9 – Switch to List or Details view / disable thumbnails

We already mentioned that COM Surrogate is in charge of your thumbnails, and in order to avoid problems with it, you can disable thumbnails like we explained in Solution 3. In addition, you can switch to List or Details view by doing the following:

  1. Open File Explorer.
  2. Click the View tab and choose List or Details option.
    COM Surrogate stopped working

Keep in mind that this is just a workaround, but it might help you with this problem.

Solution 10 – Delete Acronis TrueImage log file

Acronis TrueImage is a useful backup software that allows you to restore your PC if any problem occurs. Even though this tool is incredibly useful, sometimes it can cause problems with COM Surrogate to occur.

According to users, they experienced high CPU and memory usage with COM Surrogate. As it turns out, the cause of this problem was Acronis TrueImage log file. Log files contain information about previous backups, and in most cases, they are completely safe to remove. After removing the Acronis TrueImage log file, the issue was completely resolved.

Keep in mind that this solution only works if you’re using Acronis TrueImage application. If not, feel free to try any other solution from this article.

Solution 11 – Install 64-bit version of VLC Player

Users reported high CPU usage caused by COM Surrogate. In addition, their thumbnails weren’t generating. This can be caused by VLC Player, and many users reported this problem while using a 32-bit version of VLC on 64-bit Windows.

To fix the problem, users are recommending to uninstall 32-bit version of VLC and install 64-bit version instead. After doing that, the problem should be completely resolved and high CPU usage problems should disappear. If you’re using any other multimedia player, be sure to reinstall it and check if that solves the problem.

Since COM Surrogate is a basic Windows 10 process, any issues with it can create some minor problems for users, but you can easily fix most of these issues by following our solutions. In most cases, you just need to install media codecs, but if that doesn’t work, feel free to try other solutions as well.

Editor’s Note: This post was originally published in February 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.



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