FIX: My computer cannot find my Kindle

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
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computer cannot find Kindle

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What to do if your PC fails to recognize your Kindle

  1. Try using a different USB port and/or a different USB cable
  2. Connect your Kindle to a different computer
  3. Charge longer
  4. Perform a hard reset
  5. Connect as camera
  6. Use Calibre to connect
  7. Enable ADB
  8. Install Kindle driver
  9. Reinstall the latest Kindle software for Windows 10
  10. Disable USB selective suspend
  11. Uninstall and reinstall USB controllers

Amazon’s Kindle reader began as a simple e-book reader, but it has slowly evolved. Like any tablet, you may encounter trouble connecting the device to your computer from time to time and there may be times when it does not show up on your PC at all. There are several solutions you can try to make your computer see the Kindle device and we will walk you through each one of them:

Why is my computer not finding my Kindle?

Solution 1: Try using a different USB port and/or a different USB cable

At first, we should check and make sure there is no physical issue regarding the USB port of your computer or the USB cable, that they are not damaged in any way.

You can check the functionality of a USB port by connecting any other device to it. It may be a webcam, a different phone or tablet. If another device is automatically recognized in the port you were connecting the Kindle to, then you know the port is functional, although it may be that Windows only recognizes one device per port. Try the Kindle in every USB port.

The mini USB cable that comes included with your Kindle may also be the source of the problem. If the cable is broken, Windows will not be able to recognize the device, as no information will be transmitted to your computer to tell it what you are plugging in. Try using different USB cables to connect to your PC. You can also try other USB cables that come with your smartphones.

Solution 2: Connect your Kindle to a different computer

Another good suggestion is try connecting your Kindle to a different computer, if possible, to further isolate where the problem lies: is it the PC, the Kindle, or the USB cable.

Solution 3: Charge longer

Some users reported that when they encountered this problem, it helped to charge their Kindle for more than 30 minutes and then performing a hard reset.

Solution 4: Perform a hard reset

Like most tablets and smartphones, the Kindle has a built-in reset function that clears its memory and reloads the operating system fresh — kind of like rebooting a computer. Restarting your Kindle can address software issues that might stop your computer from recognizing the device.

To restart your Kindle, leave the device connected to the computer, press and hold the power button for about 40 seconds or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the power button to turn it on.

Solution 5: Connect as camera

If the computer cannot see Kindle, you can try to connect Kindle to PC as a camera to see if this time the Kindle device is working well on Windows 10.

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So when you connect Kindle to your PC, slide down to reveal the sliding menu and you will see Connection Options in the notification bar. Set the option Connect as camera. If you cannot find it from the drop-down list, try to select it from Settings and Storage on your device. As absurd as this sounds, this method solved the problem for a number of users.

Solution 6: Use Calibre to connect

You can use Calibre to connect Kindle to your PC. Turn off PC and Kindle and disconnect all the cables attached. After turning your PC back on, open Calibre and connect Kindle to PC. Turn on Kindle now and see if the connection is successful.

Solution 7: Enable ADB

Another workaround is to enable Android Debug Bridge (ADB) on your Kindle. You can try both (disabling and enabling) and see which one fixes the problem for you. You can easily change this setting by going to Settings, choose Device and then Turn ADB on/off.

Solution 8: Install Kindle driver

If your computer cannot detect your Kindle, the cause might be due to the Windows 10 Kindle driver is missing or install failed. In this case, your Kindle is missing. You will see a device with a yellow exclamation or an MTP or USB driver with an exclamation under Portable Devices in Device Manager. So try to update Kindle driver to help to fix this Kindle not showing up

  1. Open Device manager, expand the Portable Devices. And you will see your Kindle or MTP device
  2. Right-click the Kindle or MTP device and choose Update Driver Software
  3. Choose the second option: Browse my computer for driver software
  4. Choose the bottom option: Let me pick from a list of device drivers on my computer
  5. Check Show compatible hardware, and the right model will list. Here choose MTP USB Device and click Next
  6. In the Update Driver warning window, click Yes. Windows will install the compatible device driver for your Kindle

Solution 9: Reinstall the latest Kindle software for Windows 10

Reinstalling the latest Kindle software for Windows might also help you solve your problem. In order to do this:

  1. Go to Settings and click on Apps and Features
  2. Look for Kindle software and click Uninstall
  3. Restart your PC
  4. Go to the Amazon downloads page to download and install the latest Kindle Software for Windows 10

Solution 10: Disable USB selective suspend

Many users reported that disabling USB selective suspend feature also fixed their problem immediately. The USB selective suspend feature allows the hub driver to suspend an individual port without affecting other ports on the hub. It is enabled by default in portable computers to help conserve power and help maintain a long battery life. This may cause your problem with Windows not seeing your Kindle:

  1. Press Windows + R to launch your computer’s Run application
  2. Type Control panel in the dialogue box and press Enter
  3. Select Hardware and Sound
  4. Click on Power Options. A new window will come forward consisting of all the power plans your computer has. Select the one you are using and click on Change plan settings
  5. Click Change advanced power settings
  6. Search for USB settings from the list of options and click on it to expand
  7. Click on USB selective suspend settings and select Disabled in both cases (On battery and Plugged in)
  8. Save changes and exit
  9. Restart your Kindle and your computer and check if this has solved the problem

Solution 11: Uninstall and reinstall USB controllers

Another suggestion made by users is to uninstall and reinstall USB controllers. In order to do this:

  1. Press Windows + R keys, type devmgmt.msc in run window and press Enter
  2. In device manager, expand Universal Serial Bus Controllers
  3. Right click a device under Universal Serial Bus Controllers and click Uninstall
  4. Perform the same step for other devices. When completed, restart the computer.

Kindle is a great device, but as you can see, sometimes your computer cannot find it. If you face this situation, please make sure you try any of the solutions from this article.


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