How do I contact Dropbox customer service by phone or chat?
1. Chat support
Depending on what your account type is (Basic, Plus, Professional, or Business), you will have different support options. To see the support options for your account, log in and go to Dropbox Support.
Basic, Plus, and Professional will get directed to chat or community support once they log in.
2. Phone support
- If you’re a Dropbox Business team admin, log in to your admin account and visit Dropbox Support to find out how to contact phone support
- If you’re part of a Dropbox Business team, but you’re not an admin, ask your team admin to visit Dropbox Support.
- Admins can also add additional admins to the team, so they have access to phone support
Note: Phone support is only available to Dropbox Business users during local business hours.
Here is some more information that could be of use in your case
Generally, support is available in English to all users.
Based on your account type and location, support may be available in German, French, Italian, Portuguese, Spanish, and Japanese. Log in and visit Dropbox Support to check your available options.
If you don’t see your language listed as an option on the support page send an email or chat in your language, and it will be routed to the appropriate team.
Support response times and available hours
Plus, Professional and Business users can usually expect a reply from email support within 1 business day.
Business users on the Enterprise plan can expect a response from email support within 1 hour any day of the week.
Note: If phone and chat support are listed as options when you visit the support page, they will be available during your local business hours.
In today’s guide, we explored the best methods to get into contact with Dropbox Support.
If this article has managed to answer your question, feel free to let us know by leaving a comment in the section below.
FAQ: Learn more about contacting Dropbox support
- Why is there no customer support links on my Dropbox home webpage?
- What is dropbot?