7 Ways to Fix Cox When It’s Not Working [App, Wi-Fi, Cable]

Restarting the router or modem could fix the Cox Internet connection

by Loredana Harsana
Loredana Harsana
Loredana Harsana
Managing Editor
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Cox communications provide telecommunication services to Americans including Internet, cable TV, etc.
  • Many Cox users have reported that it has stopped working on the system.
  • It could possibly be fixed by restarting the system or router once and also, paying off all the pending bills could work.

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Cox communications is a service provider of internet, cable TV, telecommunication, and home automation. This company is based in Atlanta, the USA, in the year 1962.

Millions of users take Cox services, and they are now the third-highest service provider in the sector of telecommunications, cable TV, etc.

Many Cox users started complaining that they cannot use the Cox Internet service on their device all of a sudden and are not sure what can be done.

Some other Cox users also have problems regarding the Cox packet loss on all its plans.

Why is the Internet not working on Cox?

There are many reports regarding issues related to the Cox internet, Cox cable TV, etc. This issue possibly could be because of these factors mentioned below:

  • An issue with the Windows system – When there are issues with the Windows system, it tends to throw such problems with the Internet, cable TV service, etc.
  • A corrupted browser’s cache – If the browsing data in the browser installed on the system gets corrupted due to some obvious reasons, such problems occur on the system.
  • Subscription of Cox service account – This kind of problem arises when the subscription to a service provider like Cox is invalid or not upgraded
  • Problem with modem – When the router or modem is defective or damaged for some reason, such issues are bound to happen
  • Virus or malware attack – When you browse various websites, there might have been some unsafe websites; this can cause virus attacks like trojan, etc. on the device which causes this type of issue.

This article guides you on how to resolve the issue where Cox stopped working using the seven best possible fixes.

How do I fix Cox app if it’s not working?

1. Restart the router or modem

Sometimes, there may be a problem with the router or modem, which causes problems as mentioned in the article above.

Try restarting the router or modem by unplugging it from the system and waiting for a few minutes. After the wait is over, reconnect the router to the system, or plug it back if it is a modem.

If you think the router or modem is faulty, connect it to another system and see. You might have to replace it if it still creates the same problem.

2. Ensure there are no pending bills

When the subscription for Cox is over, and the unpaid bills remain in your account, you might face such problems.

So, it is better to sign in to your Cox account and go to the page where subscription details are present.

Make a successful payment of all the unpaid bills, and you will notice the problem would disappear within no time!

3. Clear the browser’s cache

  1. Open the web browser on your system like Google Chrome, etc.
  2. Once the Chrome browser is open, press the Alt and F keys together to view the More options list.
  3. Then press the S key on the keyboard once, which opens the Settings page on the browser.
  4. Now on the Settings page, go to the Privacy and security option on the left menu and choose Clear browsing data on the right-hand side.
  5. Under the Basic tab, select All time from the Time range dropdown menu.
  6. Afterward, select the Browsing history, Cookies and other site data, Cached images and files checkboxes.
  7. Finally, click Clear data.

We have shown you above how to clear the Chrome cache and cookies, but the process is very similar in all major browsers.

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4. Update and restart the system

  1. Click the Start button and select Settings.
  2. Select Update & Security.
  3. Hit the Check for updates button and install any new one.
  4. Restart your system after the updates are installed.

On Windows 11, after you go to Settings, click the Windows Update option from the left and hit the Check for updates button.

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If the problem is with the system, we recommend our users try updating the Windows system and then restarting it several times to see if this worked for you.

Many users have claimed to have resolved this issue by following this technique of restarting the system a few times. It is also a best practice to keep the system updated regularly.

5. Scan the system for viruses or malware

  1. Click the Start button, type security, and select Windows Security from the results.
  2. Choose Virus & threat protection.
  3. Select Scan options and check the Full scan box, then hit the Scan now button below.

Above, we have indicated how to perform a full scan using Windows Defender on Windows 10.

If you have a third-party antivirus, open it and select the full scan option from its menu. If you switched to Windows 11, the solution will work the same so try it out.

Whenever there is a virus attack or malware attack on the system because of browsing unsecured websites, through data transfer from some pen drives, or internet downloads.

So, try connecting the Cox app by scanning the system for viruses using the antivirus software installed on your system and then making sure the system is safe from the virus attack. It should work, then.

6. Change the DNS server to a public server

  1. Press the Windows and R keys together to open the Run box.
  2. Type ncpa. cpl in its textbox and press the Enter key.
    Type command ncpa.cpl in Run and press Enter
  3. This opens the Network Connections page on the system.
  4. Right-click on the network and choose Properties from the context menu.
  5. In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  6. Click Use the following DNS server addresses radio button.
  7. Enter 8 8 8 8 in the Preferred DNS server and 8 8 4 4 in the Alternate DNS server, and then click OK.
  8. Close all the open windows and restart the system.

7. Cox communications server down

If the Cox server gets a massive request from millions of users simultaneously, sometimes the server cannot handle those requests and shuts down. In addition, periodically, for maintenance, Cox shuts down their server temporarily.

During this period, the Cox app, internet, and Wi-Fi couldn’t be operated, which caused to create such problems mentioned above in this article.

You can find out if the server is shut down by checking the status of the Cox server, and if this is the case, we suggest you wait for a few hours and try again later.

How do you reset Cox after a power outage?

After a power outage where the power supply was completely cut off, the Cox setup box must be reset by pressing the hard reset button, which is present at the rear of the device.

Another way to reset the Cox box is by going to the Cox account and navigating to My services. Then, go to My internet and select the Reset equipment option.

Alternatively, you can switch off the device by unplugging the power cable, waiting for around 30 seconds or more, and then plugging the power cable back into the machine.

This resets the Cox device, but users would lose the data like favorites set, etc., but the speed would increase, which is a plus point for resetting the device.

How long does it take for Cox to reconnect service?

As soon as you reset the Cox device or sometimes the user’s payment status is renewed for their subscription, Cox would take around two minutes maximum to reconnect the service.

You might also be interested in reading our guide on how to get rid of packet loss in Cox.

Hope you have managed to resolve this issue on your device. Please let us know in the comments section below!

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