Refunding Cyberpunk 2077 may not be as easy as it sounds

Teodor Nechita
by Teodor Nechita
Software Managing Editor
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  • Cyberpunk 2077 is famous for both how anticipated it was and how short it came of expectations.
  • With refund requests coming in daily, players are met with obstacles from certain platforms.
  • Learn all about Cyberpunk 2077 and find out why, it is still one of the most amazing games ever.
  • Are you an avid gamer? If so, visit our Gaming section, you won't regret it.
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It’s no longer a secret that Cyberpunk 2077 was the most anticipated game release in recent years, and neither is the fact that the launch managed to fall extremely short of expectations.

After being delayed and launched with a number of bugs under the belt, the game developers took action so that their customer’s satisfaction could still be (somewhat) guaranteed.

This ranged from urgent patch fixes such as update 1.04, to a reconsidering of their refund policy whereas they offered players the option of refunding the game on any of the platforms should they not be satisfied with the product.


Cyberpunk 2077 players are having trouble getting a refund

A few days ago CD Projekt Red officials stated that:

We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.

Unfortunately, CD Projekt Red most likely forgot that each individual store has different refund policies, and platforms such as Sony have a much different approach when it comes to the matter compared to Microsoft.

As an example, Microsoft refund policies for the Xbox platform state that:

Most purchases are not eligible for a refund after 14 days.

While the time frame is mentioned, there is no mentioning about wether the game can be refunded or not, and that the possibility of refund is open for debate from case to case.

On the flipside, Sony’s official refund policy states that:

If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.


While this may make it sound like things are pretty clear, there have been posts on the Internet where users claimed that they got refunds from Sony even after playing a good couple of hours:

I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library.

They added that Sony was issuing a business complaint to CD Projekt Red about the issues, and that they weren’t the first ones to call for refunds.

On the other hand, there are those that have been refused a refund, and they even posted the conversations they had with Sony representatives.


Physicals copies of the game will be treated differently

However, this confusing situation is only for the digitally-purchased copies, since the refund policy for the boxed copies is controlled by the store that you’ve purchased it from.

That being the case, those of you that have boxed copies will need to visit your store‘s website and check out whether you’re eligible for a refund or not.


All in all, no one has a clear answer as to how the refunds for this game should be treated at a global scale, not CD Projekt Red, nor Microsoft, or even Sony.

Fortunately, you don’t have to feel sorry for CD Projekt Red, since they made more than enough revenue to compensate for the incoming refunds.


Have you tried refunding Cyberpunk 2077? If so, let us know how your refund request was treated by leaving us a message in the comments section below.

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