Fix: Didn’t Receive Email from Starlink?

Trying to sign up, reset your password, or verify your Starlink account – but no email is coming through? Many users report delays or complete failures when waiting for confirmation, password reset, or 2FA emails from Starlink.

This quick guide will help you troubleshoot the issue step-by-step, whether you’re a new customer or already using the Starlink app.

✅ Step 1: Check Spam Folder & Email Accuracy

• Look in Spam, Promotions, and Updates folders.
• Make sure there are no typos in the email you submitted to Starlink.
• Emails can sometimes take up to 24 hours to arrive, depending on your ISP.

✅ Step 2: Use “Forgot Password” to Trigger a New Email

• Go to the Starlink login page.
• Click Forgot Password, then enter your email address.
• This method is known to bypass stuck or failed confirmation emails.

Reddit users often report this trick works even if the original confirmation never arrived.

✅ Step 3: Use the Web Version, Not the Mobile App

• Some users see vague errors like “invalid email or phone” in the app.
• Try the desktop login page instead—it often gives more helpful error messages.

✅ Step 4: Fix 2-Step Verification Delivery Issues

• Starlink uses email and SMS for verification codes.
• If the email doesn’t come:
  • Click “Resend Passcode”
  • Make sure you allow cookies if using a mobile browser
  • Try switching from email to SMS

✅ Step 5: Correct a Mistyped Email Address

If you signed up with a wrong email, you may be locked out.

• If you’re already in the app or dashboard, go to:
  Settings → Account → Change Email Address
• If not, use the password reset method or contact support (next step).

✅ Step 6: Submit a Support Ticket

• Starlink doesn’t offer public support emails or hotlines.
• Go to the Starlink Support Page or use the app:
  • Tap Support → Choose a topic → Answer “No” to any option
  • Then tap “Create a ticket”

✅ Step 7: Still Nothing? Check Reddit or Wait

Users on r/Starlink often confirm:

“Just request password reset and the email finally came through.”
Give it a few hours, retry reset, or escalate through a ticket.

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