Fix: Epson Event Manager Button Settings Are Not Available

Checking Windows Image Acquisition often does the trick

by Cesar Cadenas
Cesar Cadenas
Cesar Cadenas
Cesar has been writing for and about technology going on for 6 years when he first started writing tech articles for his university paper. Since then, his passion... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • There are reports of people complaining about problems concerning Epson printers and their Event Manager button settings.
  • At times, printing does not work even if the Epson app states that it is.
  • This guide will show you multiple ways that you can try out to fix this printing problem.
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Epson as a brand name for printers needs no introduction. It’s one of the world’s biggest manufacturers of computer printers and shows no sign of slowing down.

But like with a lot of tech out there, Epson printers are often victims of some kind of error or malfunction. Be it paper getting stuck, the ink not coming out correctly, or in the case of this guide, scanning problems.

There have been reports of the Event Manager button setting not working properly. This guide will help you troubleshoot and fix those problems.

Why can’t I get my Epson printer to scan to my computer?

Well, there is a multitude of reasons why your Epson printer won’t scan your computer. According to Epson itself, there may be a problem with one of the cables not being properly connected to either the computer or printer.

In other cases, it could be that Epson Scan isn’t selected in the scanning problem. It’s also entirely possible that the printer is in some kind of power-saving mode like Sleep or Standby. In that case, wake up the printer and restart it.

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All that said, follow these instructions if you’d like to know how to fix your Epson printer not scanning.

What can I do if Epson Event Manager button settings are not available?

1. Update drivers

  1. The first thing you should immediately do is update your drivers.
  2. Open the search bar on your Windows computer and search for the Device Manager. Click the first entry you see.
  3. In the Device Manager, click Printers.
  4. Right-click the Epson printer that appears and selects Update drivers in the window that appears.
  5. In the new window, select Search automatically for drivers.
  6. Your computer will automatically install Epson printer drivers. If the drivers are already installed, the window will let you know.

Updating drivers manually is a good option, but sometimes, doing this by yourself can be challenging. In this case, we feel like an automatic driver monitoring tool is much easier.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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2. Check Windows Image Acquisition

  1. Click on the search bar and type in Services.
  2. Click the Services entry that appears.
  3. In Services, scroll down to Windows Image Acquisition (WIA).
  4. Right-click it and select Properties.
  5. Ensure that the Startup type is set to Automatic.
  6. Make sure that the Service status reads Running. You can activate it by clicking the Start button.
  7. Click Apply on the bottom, then select OK.

3. Add permissions to Windows Defender Firewall

  1. In the Windows Search bar, bring up the Windows Defender Firewall.
  2. Click on the entry as shown in the image.
  3. Click Allow an app or feature through Windows Defender Firewall in the new window.
  4. Click Change settings in this new window.
  5. Click Allow another app.
  6. Click Browse.
  7. Search for the Epson Event Manager app. Click Add.
  8. The Event Manager app now has Firewall permissions.

How can I configure event buttons?

Epson has a set of instructions on its Support website that we highly recommend that you check out if you’d like to learn how to configure buttons on Epson printers.

But the short end of it is that you’ll have to assign the program that you want to configure in the Epson Event Manager. You select the action that you’d want to assign to the button. Click Close and you’re done.

Feel free to leave a comment below if you have any questions. Also, leave comments about guides you’d like to see in the near future.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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