An error occurred Flow will now shutdown on HP computer [FIX]


Tashreef Shareef
by Tashreef Shareef
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If you are using an HP laptop or HP all-in-one Desktop you may encounter Flow will now shutdown error after rebooting your system or after installing updates. This error is specifically known to have affected the HP devices running Windows.

The full error reads An error occurred; flow will now shutdown. The error seems to be with the Conexant Audio Flow Audio Driver. The Audio Drive comes pre-installed with the HP laptops or comes with the updates. If you are facing similar error, here is how to troubleshoot it on your HP laptop.

How to fix An error occurred flow will now shutdown on HP computers

  1. Update Audio Driver
  2. Rollback the Audio Driver
  3. Uninstall the Driver and Device
  4. Update Windows
  5. Perform a System Restore using Restore Point

1. Update Audio Driver

The issue can occur if the Conexant Flow Audio Drive is corrupted. You can fix the issue by updating the driver from the Device Manager. Here is how to do it.

  1. Press Windows Key +R, to open the Run Dialog box.
  2. Type devmgmt.msc and click OK to open Device Manager. Alternatively, you can also open the Device Manager by typing it in the search bar.
  3. From the Device Manager, expand “Sound, video and game Controllers” section.
  4. Right-click on Conexant High Definition Audio driver and select “Update driver”.
    conexant hd update driver section
  5. Select “Search automatically for updated driver software”. Windows will scan for any pending updates for the driver and download it.
  6. Close the Device Manager and restart your Computer. Check for any Improvements.

2. Rollback the Audio Driver

If you have the latest audio driver installed, try to rollback the driver update. While there is no way to Rollback the driver directly, but you can install the old driver manually. Here is how to do it.

  1. Press Windows Key + R to open the Run dialogue box.
  2. Type devmgmt.msc and click OK to open the Device Manager.
  3. In Device Manager, expand “Sound, video and Game Controllers“.
  4. Right-click on your “Conexant High Definition Audio” and select Properties.
  5. Now, click on the Driver tab and note down the Driver Version.
  6. You need to find and download the Audio Drive older than the installed version. You can find it on the official website most of the time.
    conexant hd update driver section
  7. Once the driver is downloaded, right-click on Audio Drive in the Device Manager and select Update Driver.
  8. Click on “Browse my computer for driver software option“. Locate the downloaded driver and install it.
  9. Reboot the computer and check for any improvements.

3. Uninstall the Driver and Device

If updating and rolling back the driver update did not work, try uninstalling the Conexant High Definition Audio. Here is how to do it.

  1. Press Windows Key + R.
  2. Type control and hit enter to open the Control Panel.

  3. Click on “Program” and open “Programs and Features”.
  4. Find “Conexant High Definition Audio” and uninstall it.

Now you need to uninstall the device from the device manager.

  1. Press Windows Key + R.
  2. Type devmgmt.msc and hit enter.
  3. In the Device Manager, expand “Sound, video and game controllers”.
    uninstall conexant audio driver
  4. Right-click on “Conexant High Definition Audio” and select Uninstall Device.
  5. Restart the system and Windows will automatically install any audio drivers if required.

4. Update Windows

Irrespective of whether the issue persists or resolved, make sure you do a Windows update and install any pending updates to get the latest available drivers and fix any bugs.

  1. Click on Start and select Settings.
  2. Open Update and Security.
    Windows 10 Pending Updates
  3. Click on Windows Update.
  4. Check if any updates are pending. If not, click on “Check for Updates”.
  5. Download and install the updates and reboot the system to complete the update.

5. Perform a System Restore using Restore Point

Windows OS by default creates a restore point whenever the user makes a major change to the computer like installing Windows updates or installing a software etc. Here is how to do it.

  1. Type Create Restore in the search and open “Create a Restore Point”.
  2. Click on the System Restore button.
    System Restore - Choose a different REstore Point
  3. Click on “Choose a different Restore Point” and click Next. If you don’t have the “Choose a different Restore Point” option, simply click on Next.

  4. Check the “Show more restore point” option box.
  5. Select one of the Restore Points and click on Next.
  6. Click on Finish to initiate the restore process.
  7. Windows will restart the system after the system has been restored to an earlier state.

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