A proxy is an intermediary between your computer and the Internet, often used to conceal your real location, and let you access websites that are blocked, or would otherwise be.
If you’re having trouble connecting to the internet with ExpressVPN due to a proxy error, it is possible that it has been set to use a proxy server.
First check your Internet connection whether it is active, and disconnect from ExpressVPN then try accessing a website the usual way. If you can’t, even when disconnected from the VPN, check your internet connection.
If you can access the website, this article outlines some solutions you can try and then check your connection again on the VPN to resolve the ExpressVPN proxy error.
FIX: ExpressVPN proxy error
- Try connecting to another ExpressVPN Location
- Change the protocol
- Disable your security software
- Download the latest ExpressVPN version
- Disable proxy in your browser
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Solution 1: Try connecting to another ExpressVPN Location
If you can access the internet when disconnected from ExpressVPN, but cannot connect to a server location, choose a different server location from the list of locations.
- Click Choose Location to access the list of locations
- Click on the server location to connect, then click ON button (you can also connect by double-clicking on the location)
- Go to the Recommended tab to see the list of top VPN picks to connect to
- Click All tab to see the list of VPN server locations by region
- Click Favorites tab to show the locations you saved as favorites. It also shows the three Recently Connected locations you connected to
- To find your desired location, go to the search bar by pressing CTRL+F, then type the name of your desired server location and double-click on it to connect
- Once you disconnect from the location you selected, you can go back to your smart location by clicking on Smart Location
- ALSO READ: FIX: ExpressVPN won’t launch on Windows 10
Solution 2: Change the protocol
Your device connects to ExpressVPN servers using VPN protocols, the default one being the UDP protocol, which in some countries like the Middle East, is blocked. Change the protocol, which will also help you achieve faster connection speeds.
For best performance, choose the OpenVPN TCP first, then L2TP, and lastly PPTP protocols in that order. ExpressVPN doesn’t recommend using PPTP unless it is very necessary as it offers minimal security.
- Go to the ExpressVPN window and click on the hamburger menu, then select Options (do this while disconnected from the VPN)
- Under Protocol tab, select the protocol you want to use and click OK
Solution 3: Disable your security software
Disable your security software like your firewall or antivirus as these may block your VPN connection. If you can connect, do the following:
- Configure the program blocking the connection to allow ExpressVPN. You may need to change the security level from High to Medium (depending on the program) and grant exceptions to ExpressVPN or UDP ports 1194-1204, or set it to Trust ExpressVPN.
- If you have the option to reinstall the security software or program blocking ExpressVPN connection, install it after the VPN is already installed so that it allows the VPN to connect by first uninstalling ExpressVPN, then uninstall the program blocking the connection, install ExpressVPN again, then reinstall the program blocking the connection.
Check if you can connect again using the VPN.
Solution 4: Download the latest ExpressVPN version
Uninstall the ExpressVPN app you’re running, sign in to your ExpressVPN account and select Set up ExpressVPN. Find the latest version for your device and then connect again, then see if it works.
- Right click Start and select Programs and Features
- Find ExpressVPN from the list of programs and select Uninstall
- In the SetUp Wizard, click You’ll get a notification after a successful uninstall, so click Close to exit the wizard.
- If the ExpressVPN is still listed as available after uninstalling it, right click Start and select Run
- Type ncpa.cpl and press Enter to open the Network Connections window
- Under Network Connections, right click on the WAN Miniport labeled ExpressVPN
- Select Delete
- Click Start and select Settings
- Click Network & Internet
- Select VPN. If you see ExpressVPN as available, delete it
Connect again to ExpressVPN.
Solution 5: Disable proxy in your browser
- Click Tools
- Select Internet Options
- Go to Connections tab
- Click LAN settings
- Uncheck all the options except Automatically detect settings and click OK for all
Let us know if any of these solutions helped fix ExpressVPN proxy error.
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