Fix NVIDIA web helper.exe issues with these 6 solutions

Andrew Wafer
by Andrew Wafer
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NVIDIA web helper.exe
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The latest update for NVIDIA Geforce Experience introduced new features that can improve your Windows experience. However, the update also caused a new error that’s quite annoying.

Each time you boot or reboot your device you receive an error message saying that ‘There is no disk in the drive. Please insert a disk into drive D:.’.

Of course, the NVIDIA graphic drive cannot use a disk so this NVIDIA web helper.exe prompt is just a generic bug.

So, if you don’t want to receive the same error message each time you start or restart your Windows 10 machine, follow the guidelines below.

We’ve written extensively about NVIDIA driver issues before. Bookmark this page in case you need it later.

How to fix  NVIDIA web helper.exe errors

  1. Update graphic drivers and the Windows 10 system.
  2. Manually reinstall the graphic drivers.
  3. Uninstall NVIDIA Geforce Experience.
  4. Plug in a removable device into the removable drive.
  5. Rename the removable drive.
  6. Disable the drive.

1. Update Graphic drivers and the Windows 10 system

If you just received the NVIDIA web helper.exe error message you should check if you are running on the latest updates available for your graphic drivers and for your Windows 10 system. So, follow:

  1. On your computer press the Win+I hotkeys.
  2. From System Settings choose Update & Security.fix update and security not working windows 10
  3. From left panel select Windows Update.
  4. Apply any update that might be waiting for your approval.check for updates windows 10
  5. Click on the Windows Search field – located near the Start button (in most cases it’s the Cortana icon).
  6. In the search field enter device manager and click on the resume with the same name.
  7. From Device Manager find your graphic drivers.device manager windows 10
  8. Extend the drivers and right-click on each entry.
  9. Select ‘Update’.
  10. Restart your Windows 10 system in the end.

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2. Manually reinstall the graphic drivers

Uninstalling and reinstalling the NVIDIA graphic drivers might help you fix the ‘There is no disk in the drive. Please insert a disk into drive D:.’ error message:

  1. Open Device Manager again, as showed above.
  2. From Device Manager right-click on the NVIDIA graphic drivers.
  3. Choose Uninstall.
  4. Go to Control Panel – right-click on the Windows start button and select Control Panel.
  5. Switch to Category and under Programs click on Uninstall.The exclusive semaphore is owned by another process
  6. Uninstall any entry related with NVIDIA.
  7. Finally, go to NVIDIA installation folder and remove any files that are still there.
  8. Afterwards, reboot your Windows 10 system.
  9. Now, access the NVIDIA official website and download the drivers for your graphic card.
  10. Install these drivers manually by following on-screen prompts.
  11. Restart your device in the end.

3. Uninstall NVIDIA Geforce Experience

This error is caused by the NVIDIA Geforce Experience software. So, you can resolve it by uninstalling associated drivers.

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Of course, remove only Geforce Experience from your computer – everything can still work without problems as the main NVIDIA graphic drivers will be still there.

So, follow the steps from above but apply them only for uninstalling Geforce Experience.

4. Insert a removable device into the removable drive

If you have a removable disk configured as drive letter D and you don’t have a removable disk inserted in the removable drive, you may get this error message.

So, just insert a removable device and the problem will be solved.

5. Rename the removable drive

Once more, if the drive letter D is assigned to a removable disk, you can fix the issue by following:

  1. Press Win+R hotkeys.
  2. In the Run field type diskmgmt.msc and press Enter.disk management windows 10
  3. Right-click on the removable disk D and choose Change Drive Letter and Paths.
  4. Click on Change.
  5. Select the drive letter that you want to use and save your changes.

6. Disable the D drive

Apply these steps only if a removable disk is assigned to the D drive:

  1. Press Win+R keyboard hotkeys.
  2. In the Run box enter devmgmt.msc and click on OK.
  3. Expand Disk Drives and find the removable D drive (note: it mustn’t be your hard drive).
  4. Right-click on this drive and choose Disable.
  5. Restart your Windows 10 system.

That’s it, there are the troubleshooting solutions that can be applied for fixing the NVIDIA web helper.exe problem and the annoying ‘There is no disk in the drive. Please insert a disk into drive D:.’ error message that comes along.

Do tell us which method worked for you or if you managed to fix this issue by using another solution – we will update this tutorial accordingly and give you credits for your contribution.


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  • Thank you!!, I gave up for a while fixing this error because nothing worked and I never thought about “reinstalling the graphics driver”. It worked perfectly!!, thanks a lot for your help!