FIX: Solitaire errors 124, 101_107 on Windows 10 PCs/ Xbox One

By: Elsie Otachi
6 minute read

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Most, if not all gamers have come across error messages while trying to play their favorite games whether that’s on their Xbox consoles or Windows computers.

These errors may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted.

Usually, Microsoft releases the error codes (mostly known), and their corresponding issues, so if your error code starts with 101, there’s something not quite right with the news feature, or a file is missing from the manifest.

An error with the code 107 means something is preventing the game from downloading so you need to check your internet connection, antivirus program and ensure the game is whitelisted.

If you’re getting Solitaire error 124 or error 101_107, it’s probably within that range of issues, but here are some known solutions to help resolve the issue.

How to fix Solitaire errors 124/ 101_107

  1. Run App troubleshooter
  2. Run Windows Update troubleshooter
  3. Check that Windows Updates aren’t ‘stuck’
  4. Check if Xbox Live is down
  5. Create new user profile and try setting up from there
  6. Uninstall and reinstall Microsoft Solitaire Collection
  7. Make sure your firewall/anti-virus isn’t blocking the app
  8. Clear your Windows Store cache
  9. Uninstall and reinstall the game with a clean Windows Store cache
  10. Clear Disk cache

Solution 1: Run App troubleshooter

This fixes some issues that prevent apps from running such as screen resolution, and incorrect account or security settings.

  • Right click Start
  • Select Control Panel
  • Go to the top right corner and change View by
  • Select Large iconscontrol panel
  • Click Troubleshooting

troubleshooting control panel

  • Click on View all option on the left panel
  • Select Windows store Apps

 

Solitaire error 124/ 101_107/

  • Follow the instructions to run the app troubleshooter

Check whether you are able to play Solitaire again. If not, go to the next solution.

Solution 2: Run Windows Update troubleshooter

This tool automatically detects, and fixes most incorrect settings on your computer that brings the Solitaire error 124/ 101_107/, and prevent you from running any updates.

  • Click Start
  • In the search field box, type Troubleshooting > hit Enter
  • Click View all in the left pane
  • Select Windows Update

 

Solitaire error 124/ 101_107/

  • Run Windows Update Troubleshooter and follow the instructions on the screen

Solution 3: Check that Windows Updates aren’t ‘stuck’

If you’ve checked for Windows Updates and there was no problem there, try checking if there are some updates that are stuck because some do get stuck for various reasons.

  • Click Start
  • In the search box, type Windows Updates
  • Click Check for Updates

check for updates

  • Click Check Now
  • Click View Details
  • Install any updates you may find that have not been installed including optional ones
  • Restart your computer

Solution 4: Check if Xbox Live is down

Sometimes the network on Xbox goes down, in which case you can check and log in then click Support to see if it says “Xbox Service is up” or “Xbox Service is limited” or “Xbox Service is down”. It is down or limited, you may not be able to log in to your game till it is fixed.

Solution 5: Create new user profile and try setting up from there

You can create a new user profile then change settings to administrator privileges, and check if Solitaire error 124/ 101_107/ persists.

Here’s how you can create a new user profile:

  • Click Start
  • Select Settings

Solitaire error 124/ 101_107/

  • Select Accounts

Solitaire error 124/ 101_107/

  • Click Family and other users
  • Click Add someone else to this PC

Solitaire error 124/ 101_107/

  • Fill in the form with the user name and password. Your new user account will be created.
  • Click on Change account type
  • Click the drop down arrow and choose Administrator to set the account to administrator level
  • Restart your computer
  • Login to the new account you just created

If the issue goes away, then it may mean your other user profile is corrupted. You can try the following in case of a corrupted user profile:

  • On your new account, use it to downgrade your usual account
  • Click Apply or Ok
  • Raise back your old account to its default admin level
  • Rinse and repeat a few times as this will help to remove any corruption
  • Leave your account on as Administrator

Check whether Solitaire error 124/ 101_107/ goes away when using the newly created account. If it does, then you can either Fix the old user account or migrate to the new account.

Solution 6: Uninstall and reinstall Microsoft Solitaire Collection

If you usually don’t log in to Solitaire, uninstalling the app will erase all your games and progress. If you do log in to Solitaire before you uninstall, all your data will be saved in the cloud, and any saved games will not be lost when you uninstall and reinstall Microsoft Solitaire Collection. You can then pick up where you left off in the game you’re currently playing.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  • Click Start
  • In the search box, type Microsoft Solitaire Collection

Solitaire error 124/ 101_107/

  • Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Solitaire error 124/ 101_107/

  • Restart your computer
  • Right click Start
  • Select Run

Solitaire error 124/ 101_107/

  • Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Solitaire error 124/ 101_107/

Solution 7: Make sure your firewall/anti-virus isn’t blocking the app

Sometimes having multiple firewall, antivirus or malware programs, may at times prevent you from performing certain tasks or run processes on your computer.

If this is the cause of the issue, turn either of the three off temporarily then try to log in again.

Ensure you turn these programs back on immediately after you’re done to prevent hackers, viruses and worms from damaging your system.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not blocking the app. If your antivirus or firewall has an app “whitelist,” make sure that your Xbox Live-enabled games are on this list.

Solution 8: Clear your Windows Store cache

  • Right click Start
  • Select Run

Solitaire error 124/ 101_107/

  • Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error 124/ 101_107/ goes away after doing this.

Solitaire error 124/ 101_107/

Solution 9: Uninstall and reinstall the game with a clean Windows Store cache

This should be one of the last resort methods. Ensure you’re connected to Xbox and save your game data. If not connected, you may lose all your game progress.

  • Right-click on the Solitaire game app icon and choose Uninstall
  • Right click Start
  • Select Run

Solitaire error 124/ 101_107/

  • Type wsreset.exe  and press Enter
  • The Windows Store will launch for you with a clean cache
  • Go to Settings

Solitaire error 124/ 101_107/

 

  • In the Settings Menu, go to App Updates

Solitaire error 124/ 101_107/

  • In the App Updates menu, press Check for Updates AND Sync Licenses
  • Press the arrow key at the top left to go back
  • In the search bar at the right, type in the name of the game – Microsoft Solitaire
  • Reinstall the game

Solution 10: Clear Disk cache

This is another last resort method. Connect to Xbox Live and save your data before doing this otherwise you’ll lose all your game progress.

  • Close all your games using ALT+F4 while it is running
  • Click Start
  • Select File Explorer

Solitaire error 124/ 101_107/

  • Click the View tab at the top

Solitaire error 124/ 101_107/

  • Check the box that says Hidden Items

Solitaire error 124/ 101_107/

  • Go to the following folder: C:\Users\[USERNAME]\AppData\Local\Packages\[GAMENAME]\LocalState\
    • [USERNAME] – is the name you use to log in to the computer, for example John Doe
    • [GAMENAME] – is something with the name of the game. Something like this for example: Microsoft.Solitaire_8wekyb3d8bbwe
  • Delete the folder DiskCache.
  • Run the Microsoft Solitaire game again.

Were any of these solutions helpful? Let us know in the comments section below.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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