Wi-Fi not working on laptop, but working on phone [Solved]

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • Don’t you know how to get the laptop to recognize your Wi-Fi? Things get even more frustrating when the phone connects with no issues.
  • The good old fashioned restart may help you out. If not, there are other tips to apply.
  • Don’t hesitate to solve any problems in no time. Use our Wi-Fi Issues section for that.
  • Save a lot of time and effort to look for solutions when they are all gathered in our Laptop & Computer Troubleshooting Hub.
Fix Wi-Fi not working on laptop

Even with its stability downsides, Wi-Fi is certainly the most common way to browse the internet without being physically connected to the router.

Thus the laptop is a valuable asset in comparison to desktop PC. However, while enabling you to move around freely, wireless is more prone to connectivity issues.

And more than a few users reported that they’re unable to connect to a Wi-Fi network with their laptops.

To eliminate the overall connection issues, they stated that every other device can connect (handheld devices mostly), with the laptop being an only exception.

For that purpose, we prepared a detailed list of various solutions and workarounds that should help you address this problem. Make sure to check them out below.

What can I do if Wi-Fi is not working on laptop?

  1. Restart your equipment and laptop
  2. Run Windows troubleshooter
  3. Renew IP and flush DNS
  4. Unhide and rename SSID
  5. Use 2.4 GHz instead of 5 GHz on dual-band routers
  6. Change adapter Power Settings
  7. Reinstall network drivers
  8. Disable antivirus temporarily
  9. Disable IPv6
  10. Turn to recovery options

1. Restart your equipment and laptop

restart laptop

Let’s start with the elementary troubleshooting steps. Restarting your router, modem, and the laptop itself should always be a priority.

The IP conflict isn’t uncommon, especially if you use more than a few devices for accessing the internet via a single router. Two of them get the same IP assigned and then the issues start.

In addition, there’s always the possibility of a stall within the system, so restarting laptop is highly recommended, as well.

Restarting your equipment will clear up the possible stall. Firstly, try using the LAN, wired connection. If the problem concerns only Wi-Fi connection, restart your modem and router.

Power them off and wait for some time before turning them on again. Also, it might sound silly, but don’t forget about the physical switch or the function button (FN the on keyboard).

If you disabled Wi-Fi by accident, make sure to re-enable it accordingly.

2. Run Windows Troubleshooter

  1. Right-click on the Wi-Fi icon in the bottom and click Troubleshoot problems.
  2. Follow the instructions until the troubleshooter resolves the problem or at least diagnose it.wifi not working on laptop but working on other devices
  3. Close the troubleshooter.

Windows Troubleshooter is commonly overlooked when issues emerge. Now, one might say that the resolution rates aren’t exactly sky-high.

However, there’s also the identifying of the error which might come in handy with the later steps.

Sometimes it’s the IP conflict, sometimes it’s the Wi-Fi radio (pointing towards drivers or physical switch), SSID (network issue) or maybe the ISP (Internet Service Provider) is having problems.

Of course, in the scenario when even calculators can connect to the Internet via Wi-Fi and laptop can’t, the possible culprits are fairly limited.

So, don’t avoid unified Troubleshooters and give them a try before you move to more adaptable solutions.  In case you’re still unable to connect, move down through the list.

Don’t know how to fix Windows 10 Creators Update issues using the Troubleshooter? Find out how it’s done right here!

3. Renew IP and flush DNS

  1. In the Windows Search bar, type cmd, right-click Command prompt and run it as an administrator.wifi not working on laptop but working on other devices
  2. In the command line, type the following commands and press Enter after each:
    •  ipconfig /release
    • ipconfig /renewwifi not working on laptop but working on other devices
  3. Wait for some time and then type in this command and press Enter:
    • ipconfig /flushdns
  4. Close Command Prompt and try connecting to Wi-Fi again.

If IP is conflicting with one of the other connected devices, you can always restart it (when you restart the router, it reassigns IP) and move from there.

However, the special focus is on the DNS cache that collects your domain data and can affect negatively the connection.

DNS is there to translate the hostname to IP and IP to hostname. All collected translations are stored in DNS cache and the piling up can break the connection occasionally.

Fortunately, you can reset DNS and renew IP and move from there, as described above.

4. Unhide and rename SSID

rename SSID

With this, we’re mildly stranding in the strange area. For some reason, users weren’t able to connect to networks with unusual names, meaning that you might reconsider renaming them to something less bloated.

So, make sure to use only standard alphanumerical symbols, without emoticons and Unicode characters in the SSID name, and try again.

Even though other devices locate it clearly, with the laptop as an only exception, give it a try.

Furthermore, sometimes the hidden SSID that needs to be manually inserted while connecting can also be an issue. Make it visible temporarily and try again.

That resolved the issue for some users and they were able to connect without difficulties.

5. Use 2.4 GHz instead of 5 GHz band on dual-band routers

  1. Press Windows + S, type Control, and open Control Panel.
  2. From the Category view, open Network and Internet.wifi not working on laptop but working on other devices
  3. Open Network and Sharing Center.wifi not working on laptop but working on other devices
  4. Select Change adapter settings from the left pane.wifi not working on laptop but working on other devices
  5. Right-click on your Wireless adapter (connection) and open Properties.wifi not working on laptop but working on other devices
  6. Click on the Configure button.wifi not working on laptop but working on other devices
  7. Select the Advanced tab.
  8. In the left pane, scroll to WZC IBSS Number Channel.
  9. From the right drop-down menu, choose channels 1, 6, or 11.
  10. Confirm changes.wifi not working on laptop but working on other devices

The story of two bands is rather simple. The 5 GHz band is much better in almost every regard. It’s faster, it’s less crowded since most other non-Wi-Fi devices use 2.4 GHz, it’s more stable.

However, there are two things that are better with 2.4 GHz. Firstly, its signal goes further and easier brakes trough walls. Second, it supports older devices with older wireless standards.

So, if all devices in your household (handheld and smart devices or PCs) are connected on 5 GHz and working well, make sure to try to connect to 2.4 GHz band with your laptop.

Also, if you have adequate software, make sure to choose channels 1, 6, or 11. They don’t overlap with each other. You can do it also in the Advanced adapter’s settings.

 Eager to find the best bandwidth monitors for Windows 10? Here’s a list with our top picks.

6. Change adapter Power Settings

  1. Right-click on the Battery icon in the notification area, and open Power Options.
  2. By the preferred power plan (Balanced, in my case), click on Change plan settings.
  3. Click on Change advanced power settings.wifi not working on laptop but working on other devices
  4. Expand Wireless Adapter Settings and then Power Saving Mode.
  5. Set Power Saving Mode both on battery and while plugged into a wall socket to Maximum Performance.
  6. Confirm changes and close the window.wifi not working on laptop but working on other devices

On the other hand, if the problem isn’t residing in Power Settings, just move onto the next step.

There are multiple power-related options that will affect how Wi-Fi works. Some of them will stall it in order to reduce power consumption, others will completely block Wi-Fi.

Power Settings are especially important on laptops since they’re mobile devices dependable on batteries in various scenarios.

You can set the High-Performance power plan, or change individual preferences related to Network adapter.

Follow the above steps in order to ensure that Power settings won’t affect your Wireless adapter and thus inflict connection issues and so forth.

7. Reinstall network drivers

  1. Right-click on the Start button and open Device Manager.
  2. Navigate to Network adapters.
  3. Right-click on the Wi-Fi device and click the Uninstall device option.wifi not working on laptop but working on other devices
  4. Restart your PC.

We can’t try to address network-related issues and skip on drivers in the process. There are various ways to get proper drivers for network adapters.

In Windows 10, drivers have been mostly installed automatically through Windows Update. However, these generically applied drivers aren’t always the best for the job.

On the other hand, if you’ve upgraded from Windows 7 to Windows 10, then make sure to update them for Windows 10.

The system should install the missing driver for the Network adapter automatically. If for some peculiar reason, Windows fails to update the driver, you can do it manually. Follow these instructions to do so:

  1. Right-click on the Start and open Device Manager from the Power User menu.
  2. Expand Network adapters.
  3. Right-click on the Wi-Fi Network adapter and click Update driver.

This should resolve driver-related issues. However, we all know how drivers are important for stable and reliable system performance. And tending to drivers isn’t always the easiest task.

In order to spare you some time and effort, we recommend TweakBit Driver Updater. It’ll provide you with fresh and trusted drivers within seconds.

8. Disable antivirus temporarily

disable antivirus

Third-party antivirus solutions are arguably a must in the current fear state caused by perilous malware threats.

Nonetheless, even though the protective software improved over time with detection and multi-threat protection features, sometimes might act a ted more overzealous for its own good.

Which means that certain firewall-based security feature and/or network protection, can block your Wi-Fi connection.

That leads us to believe that temporary disabling antivirus might resolve your issue. You can also try to create an exception or make your network trusted later on if the problem is resolved.

 Interested in discovering the best antiviruses for low specs Windows PCs? Find our top picks in this complete list. 

9. Disable IPv4 or IPv6

  1. Press Windows key + I to open the Settings app.
  2. Open Network & Internet.wifi not working on laptop but working on other devices
  3. Under the Status section, select Change adapter options.wifi not working on laptop but working on other devices
  4. Right-click on your Wi-Fi adapter and open Properties.wifi not working on laptop but working on other devices
  5. Disable IPv4, confirm changes, and try connecting via Wi-Fi.
  6. If the problem is persistent, re-enable IPv4 and disable IPv6.wifi not working on laptop but working on other devices
  7. Click OK and look for changes.

The internet protocol IPv4 and it’s successor IPv6 mostly function in symbiosis, but, taking into consideration your configuration and network adapter, former or latter, can prevent connection.

What you can try is to disable either IPv4 or IPv6 (not both protocols at the same time, obviously) and look for changes.

This shouldn’t pose a hard task, but just in case you’re not sure how to do it, we provided the steps below:

10. Turn to recovery options

  1. Type Recovery in the Windows Search bar and open Recovery.wifi not working on laptop but working on other devices
  2. Click on Open System Restore.
  3. Click Next in the dialog box.
  4. Select the preferred restore point (the one where Wi-Fi worked without issues).wifi not working on laptop but working on other devices
  5. Click Next and then Finish for the restoring process to commence.wifi not working on laptop but working on other devices
  6. The procedure can take some time, so be patient.

Finally, if none of the previous steps succeeded to address the inability to connect to Wi-Fi on your laptop, there’s one final step that crosses my mind.

System Restore was always a good get-out-of-jail card when something goes wrong. However, besides the System Restore, Windows 10 offers a more advanced recovery option that could come in handy.

If there’s something wrong with your system and it’s serious enough to break the Wi-Fi connectivity completely, make sure to try the presented recovery options above.

You can also use the Reset this PC option in Windows 10:

  1. Press Windows key + I to summon the Settings app.
  2. Open the Update & Security section.wifi not working on laptop but working on other devices
  3. Select Recovery from the left pane.
  4. Under Reset this PC, click Get started.wifi not working on laptop but working on other devices
  5. Choose to preserve your data and restore your PC to default settings.

That’s it. We hope you’ve managed to resolve your issues with one of the advised solutions.

Of course, these are all mainly software-related workarounds, and they won’t be of much use if your hardware is faulty.

Please feel free to share your experience with the problem or add alternative solutions. The comments section is just below.

Moreover, do note that the above solutions may be used to overcome all these common issues:

  • Laptop won’t connect to Wi-Fi, but phone will – When encountering this problem, do note that it is likely related to incorrect drivers or complete lack of drivers.
  • HP laptop not connecting to wireless – Many laptop brands are actually affected by the same issue. In order to fix it, be sure to use the above tips.

FAQ: Learn more about laptop Wi-Fi issues

  • Why is my Wi-Fi not working on my laptop?

When facing this issue, chances are the IP is conflicting with other connected devices. There are also times when the Wi-Fi gets disconnected when a VPN connection is made.

However, you may apply the fixes found in this dedicated guide.

  • How do I fix the Wi-Fi on my laptop?

To fix Wi-Fi on your laptop, you may apply a handful of solutions. We first recommended restarting your equipment.

  • How do I reset my wireless connection on my laptop?

To reset your wireless connection, enter into Settings > Network & internet, then click on Manage known networks.

If you can’t open the Settings app, follow closely this detailed guide.

Editor’s Note: This post was originally published in September 2018 and has been since revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.


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