If you’re wondering whether Nintendo eShop isn’t working or loading on your Switch or Switch 2, chances are you’re dealing with a blank screen, endless loading, or an unexpected error. The good news is that most Nintendo eShop issues can be fixed in with some simple troubleshooting methods, and in this guide we will walk you through the solutions that actually work.

How to fix Nintendo eShop not working on original Switch and Switch 2

1. Check if Nintendo eShop servers are down

If Nintendo eShop is not loading today, don’t spend time troubleshooting your console first. Nintendo occasionally performs server maintenance, and several error codes, including 2813-0990 and 2813-9700, simply indicate that the service is temporarily unavailable. Reddit users also report seeing blank pages or endless loading during server-side outages (check on Downdetector). Wait a while and try again later if Nintendo has acknowledged maintenance.

2. Restart your Switch or Switch 2

It sounds simple, but it works surprisingly often. If Nintendo eShop isn’t loading, do the following:

• Make sure to completely power off your Nintendo Switch or Switch 2 instead of putting it into Sleep Mode.
• After turning it back on, open the eShop again.

It’s worth noting that temporary network issues or background processes can sometimes prevent the store from loading properly.

3. Update your console

If Nintendo eShop is not working after an update or refuses to open, make sure your console itself is fully updated.

Install any available firmware updates, then restart your console before trying the eShop again. Nintendo recommends running the latest system software when troubleshooting eShop problems.

4. Clear the Nintendo eShop cache

One of the most common fixes for white screens, endless loading, or “This page cannot be displayed” errors is clearing the browser cache.

• Go to: System Settings > System > Formatting Options > Clear Cache

Choose the affected Nintendo Account and clear its cache. This removes saved web data without deleting your games or save files and has helped many users restore normal eShop functionality.

5. Test another internet connection

If Nintendo eShop isn’t working on Switch 2 or Switch, your Wi-Fi may actually be the problem. Make sure to do the following:

• Restart your router.
• Switch to mobile hotspot.
• Run the built-in Internet Connection Test.
• Turn Flight Mode on and back off.

Nintendo also suggests trying another wireless network if the current one isn’t connecting properly.

6. Check your Nintendo Account and region

If only the Nintendo eShop isn’t working while everything else on your console works normally, verify that your Nintendo Account is properly linked and that your selected country supports Nintendo eShop services.

If you’re using an unsupported region, you may not be able to access the eShop at all. To fix that, make sure to read our guide on how to fix Nintendo eShop not available in your country error.

Why is Nintendo eShop not working?

If Nintendo eShop is not working on Switch or Switch 2, it’s usually because of one of these reasons:

• Nintendo servers are temporarily down or under maintenance.
• Your internet connection is unstable.
• The console cache has become corrupted.
• Your Switch is running outdated system software.
• DNS or network settings are preventing the eShop from loading.
• A temporary Nintendo Account authentication issue is preventing access.

Final thoughts

Nintendo eShop problems are usually temporary and are often resolved by restarting the console, updating the system, clearing the cache, or waiting for Nintendo to finish server maintenance. If none of the fixes above work after several hours, it’s worth contacting Nintendo Support, as the problem could be account-specific or related to your network configuration.

FAQs related to Nintendo eShop issues

1. Why is Nintendo eShop not working today?

Most of the time, it’s because Nintendo is performing server maintenance or experiencing a temporary outage. Check Nintendo’s network status page before troubleshooting your console.

2. Why is Nintendo eShop stuck on a white screen?

A corrupted cache, DNS issue, or temporary server problem is the most common cause. Clearing the cache and restarting the console usually fixes it.

3. Does Nintendo eShop work on Switch 2?

Yes. Nintendo eShop is fully supported on Switch 2, and Nintendo has also improved its speed and responsiveness compared to the original Switch.

4. Why does Nintendo eShop keep saying “This page cannot be displayed”?

This usually points to a cache issue, outdated firmware, or network problem. Nintendo recommends updating the console, clearing the cache, and testing your internet connection.

5. Why won’t Nintendo eShop load even though my internet works?

Reddit users frequently report that the eShop can fail to load even when online games work normally. In many cases, the cause turns out to be a temporary Nintendo server issue or a corrupted eShop cache rather than the internet connection itself.