HP Envy x360 keyboard & mouse not working [Fixed]

by Kazim Ali Alvi
Kazim Ali Alvi
Kazim Ali Alvi
Author
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows. And at times, unscrewing the device to take... read more
Affiliate Disclosure
  • If the keyboard and mouse are not working on HP Envy x360, it's most likely an issue with the driver or configured settings. 
  • First, enter the BIOS to verify if the problem lies with the hardware or software.
  • If it's the software, update the keyboard and mouse drivers, or try the other methods listed below.
Fix HP Envy keyboard and mouse not working
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HP Envy x360 is a premier laptop with 2-in-1 functionality and has been loved by users worldwide. But, some have been reporting issues with it. The most common is that the HP Envy x360 keyboard and mouse are not working.

In most cases, when a device stops working, we instantly believe that it’s the hardware at fault. Based on research, we found that it’s generally outdated drivers, misconfigured settings, or conflicting devices that affect the functioning of the keyboard and mouse, as is the case here.

So before you take your HP Envy laptop to a repair shop, try the methods listed here to fix the keyboard and mouse not working issue.

What can I do if the keyboard and mouse are not working in HP Envy x360?

1. Some basic checks

First, restart the laptop, and check if the problem is fixed. This particular method eliminates any trivial bug or conflicting process and has been a lifesaver for many.

If that doesn’t work, it’s time to identify whether the problem lies with the device or the system. One of the simplest ways to do that is to enter the system BIOS. In case the keyboard and mouse work there, they are most likely fine, and need not be replaced.

In case both these methods don’t work, execute the following methods before taking your laptop to a repair shop.

Note icon
NOTE
Before you move forward, boot Windows into Safe Mode to get the keyboard and mouse to work. In case these work for a while when you boot the OS, execute these methods within that time frame.

2. Disable the Intel (R) Integrated Sensor Solution device

  1. Press Windows + S to launch the Search menu, enter Device Manager in the text field, and click on the relevant search result.Device manager to fix hp envy keyboard and mouse not working
  2. Double-click on the System devices entry.System devices
  3. Now, right-click on Intel (R) Integrated Sensor Solution, and select Disable device from the context menu.Disable device to fix hp envy keyboard and mouse not working
  4. Click Yes in the warning box that pops up.Click Yes

The Intel (R) Integrated Sensor Solution driver has been found to conflict with a bunch of processes, and disabling it has fixed the HP Envy keyboard and mouse not working issue for many.

Remember to create a restore point before making the change. This will ensure that you can revert to the original settings, in case things don’t go as planned.

3. Update the keyboard and mouse drivers

  1. Press Windows + R to launch the Run command, type devmgmt.msc in the text field, and either click on OK or hit Enter to launch the Device Manager.Device Manager
  2. Now, double-click on the Keyboards entry.Keyboard to fix hp envy keyboard and mouse not working
  3. Right-click on the keyboard that’s not working, and select Update driver from the context menu.Update driver to fix hp envy keyboard and mouse not working
  4. Next, select Search automatically for drivers.Search automatically for drivers
  5. Windows will now scan through all the relevant drivers on the system, and install the best one.

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Drivers play a critical role in the effective functioning of a device, and if they are outdated or corrupt, the device may stop working. If Device Manager couldn’t find an update, try the other methods to manually install the latest driver version in Windows.

Similarly, update the mice drivers, and check if the HP Envy keyboard and touchpad not working problem is fixed.

If you want to speed up the process, you can use a dedicated tool like DriverFix to update and fix corrupt drivers in bulk. You can set it up to regularly scan your drivers and automatically install updated versions whenever they become available.

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4. Disable tablet mode

Another underlying cause, though it doesn’t make much sense, is the Tablet Mode in Windows 11. When it is enabled, the keyboard and mouse stop functioning for many. This method may not work for all, but there’s no harm in trying it out.

The process to disable Tablet Mode in Windows 10 and the latest iteration is different. While in the former, you could do it from the settings, in Windows 11, the screen has to be rotated to the normal position. Once the mode is disabled, spacing between the Taskbar icons will reduce.

If none of the methods listed here have worked, you can reset Windows to its factory settings. Though that would not be the case for most.

Also, find out what to do if the USB ports are not working in HP Envy laptops, another common issue with the series.

Tell us which fix worked, or if you know of one that’s not listed here, drop it in the comments section below.

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