FIX: USB port not working on HP Envy laptops

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • If the HP Envy USB port is not working, you will not be able to use your peripherals.
  • Updating the drivers is an excellent starting point, especially if you use dedicated software.
  • You can also uninstall all the controllers so you can force the system to install them after a reboot.
  • Power refreshing your laptop can provide an unexpected solution so make sure you try it.
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For users with multiple devices, the USB port is one of the most important parts of any computer or laptop. So if it is not working, it definitely spoils the party.

However, if you’re using the HP Envy series of laptops and experience difficulty with the USB port, we’ll show you how to troubleshoot and fix the issue.

How can I fix the HP Envy USB port if it’s not working?

1. Update drivers

  1. Right-click on the Start button and select Device Manager.
  2. Click on Universal Serial Bus Controllers.
  3. Check for devices with a yellow exclamation mark/ question mark/ down-arrow mark/ error notification.
  4. If the driver has a yellow exclamation mark on it, double-click on it.
  5. Open Properties.
  6. Under Drivers tab, choose Update Driver.

However, other outdated drivers can cause this problem as well. Since updating drivers manually can be a long process, we recommend the tool below that will automatically update them for you.

The program scans your hardware and offers to re-download or to update all drivers. It only takes a few clicks to start refreshing all drivers, while this tool does the hard work.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

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  2. Launch the application.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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2. Uninstall all items listed on USB controllers list

  1. Right-click on the Start button and select Device Manager.device manager
  2. Click on Universal Serial Bus Controllers to expand the list.
  3. Remove any USB devices and memory cards plugged into your laptop.
  4. Disconnect any devices before uninstalling.
  5. Right-click on each item to uninstall.
  6. Reboot your laptop.
  7. Insert USB device.

Removing all the drivers will force the system to install new ones. They will be default drivers but still, there is a great chance that this time, your USB device will work.

3. Check Device Manager for warning signs

  1. Right-click on the Start button.
  2. Select Device Manager.
  3. Click on Universal Serial Bus Controllers.
  4. Check for devices with either a yellow exclamation mark/ question mark/ down-arrow mark/ error notification.
  5. If the driver has a yellow exclamation mark on it, double-click on it.
  6. Open Properties.
  7. Under Drivers tab, check the driver number and date to ensure they are similar.

4. Reboot your PC

  1. Unplug all USB devices from your laptop.
  2. Shut down the laptop.
  3. Remove the battery (if possible) and let it sit for about 10-15 minutes.
  4. Reboot your laptop.
  5. Plug back your peripherals.

Sometimes, a power refresh for your laptop can do miracles. It doesn’t always work but it’s also very easy to perform so try it out.

If you didn’t manage to fix the problem with the USB ports, then you might as well contact the manufacturer for a repair.

And if the laptop got too old and you need to update it, check our list including the best Windows 10 laptops and get yourself a new one.

Have any of these solutions worked for you? Let us know in the comments section.

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