HP ProBook's firmware issues might be caused by Windows Update

Many HP ProBook 445/455 G7 no longer worked.

Reading time icon 2 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

HP ProBook

Picture this: You have recently updated your HP ProBook, hoping for better results and possibly some fresh characteristics. Instead, you are met with a laptop that is not working. According to Neowin, some individuals who own the HP ProBook 445/455 G7 found their gadgets bricked after installing a firmware update.

The one to blame? Firmware version 01.17 is no longer on HP’s website. Only version 01.16.00 Rev.A remains the latest available one there. In the middle of this confusion, an email from HP suggested how serious this problem could be and requested two PCs be sent for further study at their lab in the USA.

The technician blamed Windows Update for sending out this problematic firmware. However, many users claim they got it through other methods, such as HP’s Support Assistant app or from HP’s support site.

The situation has trapped users, with some charged €400 for a repair they did not make. It is reasonable for trust in HP to drop, particularly when it comes to updates.

HP appears to know about the problem, but its current reaction does not provide much comfort for those out of warranty. The community is now waiting, hoping for a resolution that does not require them to pay.

Always be careful when handling firmware and BIOS updates. They carry a level of risk; if something goes awry, it can become quite disastrous.

If you own an HP ProBook and face this issue, many others likely have similar problems. HP might want to take responsibility and provide a just solution to all, regardless of warranty, but the company hasn’t said anything about it for now. However, it will most likely release an official statement these days. Nobody should be made to pay for a mistake they did not commit.

What do you think about this?

More about the topics: HP, microsoft