Invalid email error message on Arc Games? Use this fix

Vladimir Popescu
by Vladimir Popescu
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Laptop with coffee on desk - Arc games invalid credentials

A large number of users have complained on different online forums that their Arc Games launcher is telling them that their credentials are invalid.

This can be extremely frustrating over time, especially if you can’t wait to play the latest release of a game.

In today’s guide, we will explore the best steps you can take if you find yourself in this situation. Read on for more details.


Follow these steps to successfully log into Arc Games

1. Make sure you’re using the right credentials

 

You will need to make sure that the information you provide to log into Arc is not erroneous.

To successfully log in, you will need to use the credentials for your Arc account, and not your Steam log-in.

Even though this solution might seem obvious, some users have managed to solve the issue by making sure they use their Arc, and not Steam log-in information. It is worth a check, just to be sure.


2. Try the password recovery option

 

If the above message keeps appearing, and you’re sure you typed the correct information in, then the first step is to recover your account.

To do so, you will need to either visit the Arc website login page or click the option from the Arc launcher log-in screen.

An email will be sent to the account that you used to create the Arc username. After receiving this information, try to see if you can log in. If you still can’t do this, please try the next method.


Want to permanently delete your Arc Games account? Do this


3. Log in using the email address as a username

 

In the case of some users, using the email address they utilized for creating the account inside the username box has allowed them to log in normally.

Try this method out, and if you still can’t log in, follow the next possible solution.


4. Activate the option Stay logged in inside Arc

 

When faced with this same issue, some users have had success by simply ticking the box next to the option Stay logged in, while attempting to sign into their account.

The fact that this method worked points to the possibility of this being a server-side issue.


Conclusion

We hope that this guide has proven useful in your situation and that you managed to log into your Arc account without any problems.

If this guide helped you in any way, you can choose to let us know by using the comment section found below this article.

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