FIX: Something went wrong error on iPhone photos

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
Affiliate Disclosure
  • Transferring photos from your iPhone to your PC is a necessity, but sometimes certain issues can appear.
  • Many users reported that the Something went wrong error occurred while transferring.
  • Don't hesitate to explore our Mac Hub for more useful troubleshooting guides.
  • For accurate solutions to similar problems, you may also visit our Fix section.
iPhone photos Something went wrong

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Transferring photos from iPhone to Windows computer is usually simple, but sometimes you might encounter the Something went wrong error while transferring iPhone photos.

If you are facing a similar problem, here are a few quick solutions to fix this error on your Windows PC.

What can I do if the PC won’t import pictures from iPhone?

1. Disable the antivirus on your PC

The antivirus should prevent any suspicious files from entering your PC. However, sometimes your antivirus can cause the Something went wrong iPhone photos error.

To fix this issue, it’s advised to temporarily disable your antivirus. Most of the antivirus software allows you to disable it temporarily for a few minutes to a few hours.

If not, in the worst-case scenario, completely quit the antivirus process and make the transfer. If the problem is still there, consider switching to a different antivirus.

Viruses, malware, spyware, trojans, and adware are all designed to infiltrate your computer and are commonly distributed via hacked websites or e-mail accounts.

It is not a good idea to compromise your safety just because one antivirus does not work for you.

2. Change file permission for the Pictures folder

  1. Press the Windows key + E to open File Explorer.
  2. Right-click on the Picture folder, and select Properties.
  3. Go to the Security tab.
  4. Under Group or user names, click on the Edit button.
  5. Select your username from the profiles.
  6. Under Permission for (your username), make sure all the boxes are checked in the Allow section.
  7. Check the Full Control option, click Apply, and OK to save the changes.
  8. If you already have Full Control option enabled, disable it and turn it back on.

Also, try to give Full Control permission to Everyone/System profile under Picture properties.

CHECK NAMES Something went wrong iphone photos
  1. Press the Windows key + E to open File Explorer.
  2. Go to: Picture/ Properties/ Security/ Advanced/ Add/ Select a Principal
  3. Type Everyone, click on Check Names, and click OK.
  4. Under Basic Permissions, select Full Control, and click OK.

By default, iTunes transfers media files depending on their file format to a default location on a Windows computer.

If you had made any changes to your computer recently, it is possible to have changed the file permission for these folders.

3. Keep your iPhone unlocked

Apple does not allow any transfer of data between devices if the iPhone is locked. If your iPhone is locked, you may encounter the Something went wrong error.

To fix this problem, make sure that after connecting your iPhone to the PC, the iPhone is unlocked, and the lock screen is on during the file transfer.

Transferring files between iOS and Windows 10 desktop or laptop is not an easy task and many users encountered several issues by doing this operation.

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In order to store, plan and organize your personal data, you will have to transfer your files to one Windows device, and we strongly recommend the IOTransfer 4 software.

With only one click you can export all your photos, favorite music, or precious videos to PC, or selectively copy photos to anywhere you wish.

You can also transfer and backup your contacts to a PC on a regular basis in case unexpected accidents happen.

Therefore, once you get used to back up your contacts with this great tool, you are no longer overwhelmed when you lose data or even lose your phone.

IOTransfer 4

Now you can safely transfer photos across iPhone, iPad, and PC without sync limits with IOTransfer.

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4. Import photos in small batches

If you don’t import photos from your phone frequently, it is possible that you may have thousands of photos on your phone.

If you try to import all the photos at once, it may create a problem with the transfer process resulting in Something went wrong error. The solution is to import photos in small batches.

Select up to a few hundred photos and try to move the photos to your computer. If it works, increase the number until you get the error again.

Or simply continue to import photos in small batches until all the files are transferred.

5. Check the USB cable

A faulty USB cable may create a problem during file transfer. So, make sure that your iPhone USB cable is not damaged.

Also, make sure to use the official Apple cable for file transfer.

The Something went wrong error may occur if you use a third-party USB cable to move the files from your phone to your computer.

6. Use the Import pictures and videos option

  1. Connect your iPhone to PC and make sure the device is detected in the File Explorer.
  2. Look in the left pane and right-click on your phone.
  3. Select the Import Photos and Videos option.
  4. Select Review, Organize and group item to import option to select the files you want to import.
  5. Click on Import to transfer the photos to your PC.

Windows File Explorer allows you to directly import pictures and videos from any recognized device right in the File Explorer.

The Something went wrong iPhone photos error can be problematic, but we hope that you managed to fix it with one of our solutions.

If you have any further suggestions on this topic, feel free to drop us a line in the comments section below.

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