FIX: Something went wrong error on iPhone photos

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • Transferring photos from your iPhone to your PC is a necessity, but sometimes certain issues can appear.
  • Many users reported that the Something went wrong error occurred while transferring.
  • Don't hesitate to explore our Mac Hub for more useful troubleshooting guides.
  • For accurate solutions to similar problems, you may also visit our Fix section.
iPhone photos Something went wrong
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Transferring photos from iPhone to Windows computer is usually simple, but sometimes you might encounter the Something went wrong error while transferring iPhone photos.

If you are facing a similar problem, here are a few quick solutions to fix this error on your Windows PC.

What can I do if the PC won’t import pictures from iPhone?

1. Keep your iPhone unlocked

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Apple does not allow any transfer of data between devices if the iPhone is locked. If your iPhone is locked, you may encounter the Something went wrong error.

To fix this problem, make sure that after connecting your iPhone to PC, the iPhone is unlocked, and the lock screen is on during the file transfer.

Transferring files between iOS and Windows 10 desktop or laptop is not an easy task and many users encountered several issues by doing this operation.

In order to store, plan and organize your personal data, you will have to transfer your files to one Windows device, and we strongly recommend the IOTransfer 4 software.

With only one click you can export all your photos, favorite music, or precious videos to PC, or selectively copy photos to anywhere you wish.

You can also transfer and backup your contacts to PC on a regular basis in case unexpected accidents happen.

Therefore, once you get used to backing up your contacts with this great tool, you are no longer overwhelmed when you lose data or even lose your phone.

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2. Disable the antivirus on your PC

The antivirus should prevent any suspicious files from entering your PC. However, sometimes your antivirus can cause the Something went wrong iPhone photos error.

To fix this issue, it’s advised to temporarily disable your antivirus. Most of the antivirus software allows you to disable it temporarily for a few minutes to a few hours.

If not, in the worst case scenario, completely quit the antivirus process and make the transfer. If the problem is still there, consider switching to a different antivirus.

Bitdefender Antivirus Plus is a solid antivirus software that offers great protection, and it won’t interfere with your system in any way, so be sure to try it out.

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3. Change file permission for the Pictures folder

  1. Press the Windows key + E to open File Explorer.
  2. Right-click on the Picture folder, and select Properties.
  3. Go to the Security tab.
  4. Under Group or user names, click on the Edit button.
  5. Select your username from the profiles.
  6. Under Permission for (your username), make sure all the boxes are checked in the Allow section.
  7. Check the Full Control option, click Apply, and OK to save the changes.
  8. If you already have Full Control option enabled, disable it and turn it back on.

Also try to give Full Control permission to Everyone/System profile under Picture properties.

CHECK NAMES Something went wrong iphone photos
  1. Press the Windows key + E to open File Explorer.
  2. Go to: Picture/ Properties/ Security/ Advanced/ Add/ Select a Principal
  3. Type Everyone, click on Check Names, and click OK.
  4. Under Basic Permissions, select Full Control, and click OK.

By default, iTunes transfers media files depending on their file format to a default location on Windows computer.

If you had made any changes to your computer recently, it is possible to have changed the file permission for these folders.


4. Import photos in small batches

If you don’t import photos from your phone frequently, it is possible that you may have thousands of photos on your phone.

If you try to import all the photos at once, it may create a problem with the transfer process resulting in Something went wrong error. The solution is to import photos in small batches.

Select up to a few hundred photos and try to move the photos to your computer. If it works, increase the number until you get the error again.

Or simply continue to import photos in small batches until all the files are transferred.


5. Check the USB cable

usb cable Something went wrong

A faulty USB cable may create a problem during file transfer. So, make sure that your iPhone USB cable is not damaged.

Also, make sure to use the official Apple cable for file transfer.

The Something went wrong error may occur if you use a third-party USB cable to move the files from your Phone to computer.


6. Use the Import pictures and videos option

  1. Connect your iPhone to PC and make sure the device is detected in the File Explorer.
  2. Look in the left pane and right-click on your phone.
  3. Select the Import Photos and Videos option.
  4. Select Review, Organize and group item to import option to select the files you want to import.
  5. Click on Import to transfer the photos to your PC.

Windows File Explorer allows you to directly import pictures and videos from any recognized device right in the File Explorer.


The Something went wrong iPhone photos error can be problematic, but we hope that you managed to fix it with one of our solutions.

If you have any further suggestions on this topic, feel free to drop us a line in the comments section below.

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Editor's Note: This article was originally published in April 2019 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.
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  • I have done all of these and spent hours and hours researching and trying to upload smaller numbers of photos like suggested and still can not get a full selection to upload. always errors out and doesnt load all the photos IF i can even get it to upload/recognize my phone.

  • I have tried all the fixes above. Nothing seems to work. It makes it through about 5 to 7 photos and comes up with something went wrong. The only real solution is to switch to a mac instead of continuing to try and use windows. It seems that Microsoft and Apple intentionally create systems that do not work with each other to force you to pick one or the other.