How to fix iPhone photos Something went wrong error

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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iPhone photos Something went wrong

Transferring photos from iPhone to Windows computer is usually simple, but sometimes you might encounter Something went wrong error while transferring iPhone photos. If you are facing a similar problem, here are a few quick solutions to fix this error on your Windows PC.

What to do if the computer won’t import pictures from iPhone?

  1. Keep your iPhone unlocked
  2. Change file permission for the Pictures folder
  3. Import photos in small batches
  4. Disable antivirus on your PC
  5. Check the USB cable
  6. Use the Import pictures and videos option

1. Keep your iPhone unlocked

Apple does not allow any transfer of data between devices if the iPhone is locked. If your iPhone is locked, you may encounter Something went wrong error.


To fix this problem, make sure that after connecting your iPhone to PC, the iPhone is unlocked, and the lock screen is on during the file transfer.

2. Change file permission for the Pictures folder

By default, iTunes transfers media files depending on their file format to a default location on Windows computer. If you had made any changes to your computer recently, it is possible to have changed the file permission for these folders. However, there’s a way to fix that:

  1. Open File Explorer.
  2. Under the Quick Access section, right-click on Picture folder and select Properties.
    Picture Properties Something went wrong iphone photos
  3. Go to Security Tab. Click on Edit button under Group or user name section.
  4. Select your username from the profiles.
    Permissions for Pictures Folder iphone pictures transfer problem
  5. Under Permission for (username), make sure all the boxes are checked in the Allow section including Full Control. If not, check Full Control option and click Apply > OK to save the changes.

If you already have Full Control option enabled. Try to disable Full Control and turn it back on.

Also try to give Full Control permission to Everyone/System profile under Picture properties.

  1. Go to Picture > Properties > Security > Advanced > Add > Select a Principal.
  2. Type Everyone, click on Check Names and click OK.
    CHECK NAMES Something went wrong iphone photos
  3. Under Basic Permissions, select Full Control and click OK.
  4. Restart your PC (optional). After the restart, try to transfer photos to see if the error is resolved.

3. Import photos in small batches

If you don’t import photos from your phone frequently, it is possible that you may have thousands of photos on your phone. If you try to import all the photos at once, it may create a problem with the transfer process resulting in Something went wrong error.

The solution is to import photos in small batches. Select up to a few hundred photos and try to move the photos to your computer. If it works, increase the number until you get the error again. Or simply continue to import photos in small batches until all the files are transferred.

4. Disable antivirus on your PC

bitdefender Something went wrong iphone photos

Your antivirus should prevent any suspicious files from entering your PC. However, sometimes antivirus can cause Something went wrong error iPhone photos error.

To fix the issue, disable your Antivirus temporarily. Most of the antivirus allows you to disable antivirus temporarily for a few minutes to a few hours. If not, completely quit the antivirus process and make the transfer.

If the problem is still there, consider switching to a different antivirus. Bitdefender offers great protection, and it won’t interfere with your system in any way, so be sure to try it out.


5. Check the USB cable

usb cable Something went wrong

A faulty USB cable may create a problem during file transfer. So, make sure that your iPhone USB cable is not damaged. Also, make sure to use the official Apple cable for file transfer.

The Something went wrong error may occur if you use a third-party USB cable to move the files from your Phone to computer.

6. Use the Import pictures and videos option

Windows File Explorer allows you to directly import pictures and videos from any recognized device right in the File Explorer.

  1. Connect your iPhone to PC and make sure the device is detected in the File Explorer.
  2. From the File Explorer, look in the left pane and right-click on your phone.
    File Explorer Import Pictures and Videos iphone
  3. Select the Import Photos and Videos option. Windows will now search for photos and videos on your iPhone. This may take some time, so wait till the Window scans for media files.
    Looking for Pictures and videos iphone photos transfer
  4. Select Review, Organize and group item to import option to select the files you want to import.
  5. Click on Import to transfer the photos to your computer.

This may not be the most ideal solution and also time-consuming due to the long scanning time, but you can use it as a workaround until the error is fixed with the iTunes transfer.

Something went wrong iPhone photos error can be problematic, but we hope that you managed to fix it with one of our solutions.


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