Can’t transfer photos from iPhone to Windows 10 [FIX]

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Affiliate Disclosure

  • Backing up photos from their iPhone is something that many users frequently do.
  • As such, the guide below was written to help those that encounter issues during the transfer.
  • For more guides regarding this topic, check out our dedicated File Sharing Hub.
  • Having trouble with your OS? Then maybe you should visit our Windows 10 Fix page as well.
can't transfer photos from iPhone to Windows 10 PC

Windows 10 is doing great so far, but some users have reported that they have difficulty transferring their photos from their iPhones to Windows 10.

Seemingly, they can’t transfer photos from iPhone to Windows 10, no matter what they try. If you’re one of those users, you might want to read these tips below.


How do I transfer photos from iPhone to Windows 10?

1. Verify the iTunes Apple Mobile Device USB Driver is installed

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  1. Connect your iPhone to your computer. If iTunes is running, close it.
  2. Press Windows Key + X to open Win + X menu. Select Device Manager from the list.
  3. Find Universal Serial Bus controller and press plus to expand the list. Find Apple Mobile Device USB Driver on the list.
  4. If the driver name doesn’t have a down arrow, ! or ? or next to it, it means that it is successfully installed, and there might be some conflict with third-party software.
  5. If there’s a down arrow, you might need to enable the driver, and if there’s ! or ?, you might need to reinstall the driver.
  6. If the Apple Mobile Device USB Driver isn’t available on the list, then you might have a problem with your USB port, so try a different port for at least 30 seconds. In the worst case, your iOS device might not be compatible with chipset drivers, and you can try updating your chipset and motherboard drivers.

Update drivers automatically

In case this method doesn’t work or you do not have the necessary computer skills to update/fix the drivers manually, we strongly suggest to do it automatically by using DriverFix.

This tool is approved by Microsoft and Norton Antivirus. After several tests, our team concluded that this is the best-automatized solution. Below you can find a quick guide on how to do it.

Update drivers automatically

Downloading drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions.

The safer and easier way to update drivers on a Windows computer is by using an automatic tool such as DriverFix.

  1. Download DriverFix
    • There is no need to install it
  2. Launch the program
  3. DriverFix will proceed to scan your PC for missing broken or outdated drivers
  4. Choose to update o repair your USB driver
  5. Wait while DriverFix repairs or updates your driver
  6. Restart your PC
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2. Unlock your iPhone and set your PC as a trusted device

  1. Before transferring files to Windows 10 make sure that you unlock your iOS device using your passcode, especially if you’ve never synced it with your computer before.
  2. Make sure that your iOS device trusts your computer before transferring your files.

3. Check for updates

  1. Update your photo-management software and iTunes.
  2. Update your iPhone.
  3. Check if there’s an update available for your version of Windows using the Windows Update application.

Epic guide alert! Everything you need to know about viewing iPhone photos on Windows 10!


4. Try to import photos again

  1. Create a new photo to import.
  2. Connect your iPhone to your computer.
  3. Open This PC, find your iPhone under the Portable Devices, right-click it, and press Import Pictures and videos.
    Can't view iPhone photos on PC
  4. In addition, you can try transferring your photos using the iTunes application.

Editor’s recommendation: In case you still cannot do the transfer after following the steps from this solution, we recommend you try a dedicated software.

IOTransfer 2 PRO is one of the most used software for transferring data between iPhone and PC and it does not have any sync problems. Download it and let it do the job.

Download now IOTransfer 2 Pro (free)


5. Check the USB cable

Make sure that your USB cable is functioning and that is free of dust. In addition, check for any damage.

If you’re using a third-party cable you might only be able to charge your device, but not transfer any files. If you have any other spare USB cable, you can try it as well.


Looking for the best universal USB cable? This guide will help you decide which one to get.


6. Check if Apple Mobile Device Support is installed

iOS devices require Apple Mobile Device Support to be installed on your computer, and in order to check if this feature is installed do the following:

  1. Press Windows Key + S and type in Control panel.
  2. Select Control Panel from the list.
    Can't import photos from iPhone 5 can’t transfer photos from iPhone to Windows 10
  3. When Control Panel opens, locate, and click on Programs and Features.
    Can't view iPhone photos on PC
  4. Check the list for Apple Mobile Device Support.
    iPhone photos not showing up on PC can’t transfer photos from iPhone to Windows 10
  5. If Apple Mobile Device Support isn’t on the list of installed software, you need to remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes.

7. Restart the Apple Mobile Device Service (AMDS)

If your iOS device isn’t recognized on Windows you might need to restart Apple Mobile Device Service, and here’s how to do it:

  1. Close iTunes and disconnect any iOS devices that you have connected.
  2. Open the Run window by pressing the Windows key + R.
  3. In the input field enter services.msc and click OK.
    iPhone photos not showing up on PC can’t transfer photos from iPhone to Windows 10
  4. Services window should open.
    • On the list on the left find Apple Mobile Device Service, right-click it and choose Properties from the menu.
      Can't transfer photos from iPhone 6 to PC
  5. In the Properties window find Startup type and choose the Automatic from the drop-down list.
    • Click the Stop button below to stop the service.
      Can’t transfer photos from iPhone with Bluetooth
  6. After the service has stopped click Start to start it again.
    • Click OK and restart your computer.
      Can’t import photos iPhone 3gs to computer can’t transfer photos from iPhone to Windows 10
  7. Open iTunes and connect your iOS device.

 


8. Try to transfer photos from iPhone on another Windows 10 PC

If everything else fails you can try to connect your iPhone to another PC to see if there’s any difference.

If the problem persists it means that something is wrong with your iPhone and you might need to contact a professional to fix that.

By connecting your iPhone to another PC you can easily diagnose if the problem is related to your computer, driver incompatibility or if it’s something wrong with your iPhone.


9. Use iCloud

iCloud isn't uploading from Mac

If you can’t import photos from iPhone on Windows 10, you might want to try using iCloud. After downloading iCloud, simply navigate to iCloud for photos and you should see three directories available.

One of these directories should contain your pictures and by accessing it you’ll be able to transfer them to your PC. Several iPhone 6 users reported that this solution worked for them, so be sure to try it out.


Can’t install iCloud on Windows 10? Solve the issue like a real technician by reading our guide!


We recommend you to download iMobie AnyTrans and try to transfer the photos through it.

This software not only helps you to sync your iPhone photos with your PC, but it also allows you to keep safe your music/image/video libraries in case of a device being damaged or lost.

Besides, you will be surprised to see how any video format is decoded by this software.


10. Reset your iPhone’s location and privacy settings

According to users, if you can’t import photos from iPhone to Windows 10, you might be able to fix the problem simply by resetting your location and privacy settings.

To do that, you need to do the following:

  1. On iPhone go to Settings > General.
  2. Now navigate to Reset > Reset location & privacy.
  3. Now connect your iPhone to the PC.
  4. Select the Trust option on your phone.
  5. Open iTunes and be sure to check Trust option as well.

After doing that, the problem should be resolved and you’ll be able to transfer pictures without any problems. This solution works for iPhone 6, but you can use it with other versions of iPhone as well.


11. Connect the iPhone via a different USB port on Windows 10 PC

If you can’t transfer photos from iPhone to Windows 10, the problem might be your USB port. Several iPhone 5S users reported that they were unable to transfer photos while using USB 3.0 port on their PC.

USB 3.0 ports are significantly faster, but sometimes issues with them can occur.

If you’re unable to transfer files while using USB 3.0 port, be sure to connect your device to a USB 2.0 port and check if that solves the problem. Several users reported that using USB 2.0 fixed the problem for them, so be sure to try that.


12. Change the permission of the Pictures folder

According to users, if you can’t transfer photos from iPhone to Windows 10, the problem might be your permissions.

Several users reported that they had missing permissions for Pictures directory, and that caused this problem to appear. To fix the issue, you need to do the following:

  1. Open This PC and right-click Pictures folder. Choose Properties from the menu.
    iPhone photos not showing up on PC
  2. Navigate to Security tab and click on Edit button.
    Can't transfer photos from iPhone 6 to PC
  3. Select your account from the list and check Full control in Allow column. Now click on Apply and OK to save changes.
    Can’t transfer photos from iPhone with iTunes

Several users reported that you can fix this problem simply by giving Full control privileges to a group called Everyone. To do that, just follow these steps:

  1. Repeat Steps 1 and 2 from above.
  2. Click on Add button.
    Can’t import photos iPhone 3gs to computer can’t transfer photos from iPhone to Windows 10
  3. In the Enter the object names to select field you need to enter Everyone. Now click on Check Names and OK.
    Can't import photos from iPhone 4s
  4. Select Everyone group and check Full control option in the Allow column. Click on OK to save changes.
    Can't view iPhone photos on PC can’t transfer photos from iPhone to Windows 10

After you grant the Full control to the Everyone, the problem should be resolved and you’ll be able to transfer pictures without any problems.

If the issue still persists, you might want to try transferring fewer pictures. Many users try to transfer all their pictures at once, but that can cause this problem to appear.

Instead of transferring all your pictures, try to transfer 10 pictures or more at the time and check if that works. This might be a tedious workaround, but it works for some, so be sure to try it out.


13. Disable your antivirus

If you can’t transfer photos from iPhone to Windows 10, the issue might be your antivirus software. Many users had this problem on their PC, but after disabling their antivirus the issue was resolved, so be sure to try that.

If you don’t want to disable your antivirus, just check its configuration and try to disable features related to removable storage.


Choose a more reliable antivirus software from our fresh list!


Not being able to transfer photos from iPhone to your PC can be a big problem. However, users reported the following issues as well:

  • Can’t view iPhone photos on PC – Many users reported that they can’t transfer or view iPhone photos on their PC. This is an unusual problem, but you should be able to fix it by using one of our solutions.
  • iPhone photos not showing up on PC – Several users reported that iPhone photos aren’t showing up on their PC. This is most likely caused by an outdated or corrupted driver.
  • Can’t transfer photos from iPhone 6 to PC – This issue affects all iPhones, and many iPhone 6 users reported this problem on their PC.
  • Can’t transfer photos from iPhone with iTunes, Bluetooth, iCloud, iPhoto – Several users reported that they were unable to transfer photos using iTunes and iCloud. In fact, they weren’t able to transfer their photos even while using Bluetooth connection.
  • Can’t import photos iPhone 3gs to computer – Several users reported that they had issues importing photos from iPhone 3GS. This issue is usually caused by your settings and it can be easily fixed.
  • Can’t import photos from iPhone 4s, iPhone 5 – This problem can occur on newer iPhones as well, and many users reported that they can’t import photos from iPhone 4S or iPhone 5.

FAQ: Learn more about transferring iPhone photos

  • Why can’t I browse my photos on my iPhone?

If you connect your iPhone to your PC and notice that you can’t browse the photos, then you need to follow the appropriate troubleshooting steps.

  • Why can’t I import photos from iPhone to Windows 10?

There are numerous reasons why importing from iPhone to Windows 10 may be hindered, but if you follow the steps in this guide, this should no longer be a problem.

  • Do I really need to backup my iPhone photos on PC?

No, iPhone photos are usually backup up on the iCloud automatically.


Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.

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  • Timely analysis – I Appreciate the facts , Does anyone know where my assistant could possibly get access to a blank CHEMPI Form 11 form to work with ?

  • Try some 3rd party software like Wondershare and FonePaw iOS Transfer which are popular. They are easy to use and convenient. You can save a lot of time on that. You can transfer contacts, photos, call history, messages and so on. That the powerful software!

  • I CAUSED the problem by adding ProCamera+ (dRaw-TIFF) pictures to my camera roll. Result? “Something Wrong.”
    I FIXED the problem by (gasp!) using Linux to copy the TIF files from the iPhone to a drive (I could not do this in Win10). I then was able to delete the TIFF files from the iPhone by hooking up in Win10, connect to DCIM folder on iPhone, to search for *.TIF, and then to permanently remove the pictures from my iPhone. Disconnect and reconnect and viola! Picture download now functioning as it should. Hope this helps, it only took me a week to fix this mess.

  • With Windows 10, my iPhone would sync with iTunes but not allow me to import photos or see it as a disk device to import photos. Here’s what worked for me. Connect your phone and attempt to sync with iTunes. Let that run. Then in Device Manager, click under Portable Devices, and you’ll probably see “USB MTP Device.” Uninstall that device. Then scan for hardware changes and you should see “Apple iPhone” appear where the MTP device was. Go to My Computer and you’ll see your phone as it used to appear.