FIX: Can’t transfer photos from iPhone to Windows 10/11

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Affiliate Disclosure
  • If you can’t transfer photos from iPhone to Windows, that can be caused by driver issues.
  • Make sure that you have the latest iTunes software and all permissions needed.
  • It's imperative that your iPhone and PC are both set as trusted devices.
how to transfer data from your iPhone to the Windows 10 PC

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Windows 10 is doing great so far, but some users have reported that they have difficulty transferring their photos from their iPhones to Windows 10.

Seemingly, they can’t transfer photos from iPhone, no matter what they try. If you’re one of those users, you might want to read these tips below. Some of them may be applied in Windows 11 as well.

Other problems encountered when transfering photos from iPhone to PC

Not being able to transfer photos from iPhone to your PC can be a big problem. However, our readers reported the following issues as well:

  • Can’t view iPhone photos on PC – This is an unusual problem, but you should be able to fix it by using one of our solutions
  • iPhone photos not showing up on PC – This issue is most likely caused by an outdated or corrupted driver
  • Can’t transfer photos from iPhone 6 to PC – This issue affects all iPhones, and many iPhone users reported this problem on their PC
  • Can’t transfer photos from iPhone with iTunes, Bluetooth, iCloud, iPhoto – Several readers reported that they were unable to transfer photos using iTunes and iCloud. In fact, they weren’t able to transfer their photos even while using Bluetooth connection
  • Can’t import photos iPhone 3gs to computer – This issue is usually caused by your settings and it can be easily fixed
  • Can’t import photos from iPhone 4s, iPhone 5 – This problem can occur on newer iPhones as well, and many readers reported that they can’t import photos from iPhone 4S or iPhone 5

What can I do if I can’t transfer photos from iPhone to Windows?

1. Verify if the iTunes Apple Mobile Device USB Driver is installed

  1. Close iTunes and connect your iPhone to your computer.
  2. Press Windows key + X and select Device Manager from the list.
  3. Find Universal Serial Bus controller and press plus to expand the list.
  4. Then, find Apple Mobile Device USB Driver on the list and if it marked with an exclamation sign, right-click on it and select Update driver.
  5. If that doesn’t work, you can also uninstall it and restart your PC. The system will automatically install the correct driver.

In case this method doesn’t work, or you do not have the necessary computer skills to update/fix the drivers manually, we strongly suggest doing it automatically by using a dedicated tool.

Note icon
If the Apple Mobile Device USB Driver isn’t available on the list, then you might have a problem with your USB port. To resolve this, simply try a different port on your device.

2. Try to import photos again

  1. Connect your iPhone to your computer.
  2. Press the Windows key + E to start File Explorer.
  3. Open This PC, find your iPhone under the Portable Devices, right-click it, and press Import Pictures and videos.
  4. In addition, you can try transferring your photos using the iTunes application.

3. Check if Apple Mobile Device Support is installed

  1. Press Windows Key + S, type in control panel, and select the app from the results.
  2. Locate and click on Programs and Features.
  3. Check the list for Apple Mobile Device Support. If it isn’t on the list of installed software, you need to remove iTunes, QuickTime, Apple Software Update, Apple Application Support.
  4. Then, reinstall iTunes.

iOS devices require Apple Mobile Device Support to be installed on your computer. To check if this feature is installed, follow the instructions above.

4. Restart the Apple Mobile Device Service (AMDS)

  1. Close iTunes and disconnect any iOS devices that you have connected.
  2. Open the Run window by pressing the Windows key + R.
  3. In the input field type the following and click OK: services.msc
  4. On the list on the left find Apple Mobile Device Service, right-click it and choose Properties from the menu.
  5. Find Startup type and choose the Automatic from the drop-down list, then click the Stop button below to stop the service.
  6. After the service has stopped click Start to start it again. Click OK and restart your computer.
  7. Open iTunes and connect your iOS device.

5. Use a great third-party manager

If you want more efficiency and don’t want to spend your time following complicated steps, then the best way to deal with this issue is to use a powerful manager like DearMob iPhone Manager.

This great software not only simplifies the process considerably but also provides you with great results, and adds some very useful extra features like iPhone migration and mass delete options.

Efficiently and effortlessly transfer your data to and from your iPhone with this great software today!

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6. Reset your iPhone’s location and privacy settings

  1. On iPhone, go to Settings, then General.
  2. Now navigate to Reset.
  3. Then Reset location & privacy.
  4. Now connect your iPhone to the PC and select the Trust option on your phone.
  5. Open iTunes and be sure to check the Trust option as well.

According to our readers, if you can’t import photos from iPhone to Windows 10, you might be able to fix the problem simply by resetting your location and privacy settings.

After doing that, the problem should be resolved, and you’ll be able to transfer pictures without any problems. This solution works for iPhone 6, but you can use it with other versions as well.

7. Change the permissions of the Pictures folder

7.1 Allow full control for a user

  1. Press the Windows key + E to start File Explorer.
  2. Open This PC, right-click the Pictures folder, and choose Properties from the menu.
  3. Navigate to Security tab and click on Edit button.
  4. Select your account from the list and check Full control in Allow column.
  5. Now click on Apply and OK to save the changes.

According to users, if you can’t transfer photos from iPhone to Windows 10, the problem might be your permissions.

Several people reported that they had missing permissions for the Pictures directory, and that caused this problem to appear.

7.2 Allow full control to a user group

  1. Press the Windows key + E to open File Explorer.
  2. Click on This PC, right-click the Pictures folder, and select Properties from the menu.
  3. Click on the Add button.
  4. In the Enter the object names to select field you need to enter Everyone, then click on Check Names and OK.
  5. Select Everyone group and check Full control option in the Allow column, then click on OK to save the changes.

If just granting privileges to a user, try giving Full control to a group called Everyone.

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After doing that, the problem should be resolved, and you’ll be able to transfer pictures without any problems.

Should the issue persist, you might want to try transferring fewer pictures. Many users try to transfer all their photos at once, but that can cause this problem to appear.

Instead of transferring all your pictures, try to transfer ten or more at a time and check if that works. This might be a tedious workaround, but it works for some, so be sure to try it out.

8. Disable your antivirus

  1. Click the Start button, type security, and click on Windows Security from the results.
  2. Select Virus & threat protection.
  3. If you have a third-party antivirus installed, click on Open app. If not, you should see a switch to disable protection from Windows Defender.

If you can’t transfer photos from iPhone to Windows 10, the issue might be your antivirus software. Many users had this problem on their PC, but after disabling it, the issue was resolved, so be sure to try that.

However, that isn’t a permanent solution because you need protection. An alternative is to check its configuration and try to disable only the features related to removable storage.

Another solution is to get a better antivirus solution. Here’s a great list of the best antivirus tools for you to check out.

That’s how you can transfer your iPhone data to your Windows 10 PC. We’ve included all the different ways to do that.

What to do if you can’t transfer your iPhone protos in Windows 11?

A lot of problems from Windows 10 worked their way into the new OS, so our readers complained about not being able to transfer their photos from iPhone to Windows 11 too.

But as we’ve all come to know, the new OS is not so different than the old Windows 10. In fact, all the solutions we presented here also apply to Windows 11.

There are, however, slight changes in the design of the windows and menus that you will easily overcome.

For instance, for disabling the antivirus in Windows 11, you will need to click on Manage settings from Virus & threat protection settings, just like in the screenshot above to turn it off.

Otherwise, as we mentioned before, all the other indications provided for Windows 10 in our solutions are still pretty much the same.

And because we tackled the media transfer problem, you might also be interested in syncing data across multiple devices. Our useful list of the best data sync software on the market will surely help you out.

Don’t hesitate to give us any feedback regarding the subject or tell us about solutions that we haven’t mentioned in the comment section below.

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