What to do if Lastpass is not connecting to server


Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Lastpass server connection fix

When it comes to securing multiple passwords, Lastpass is among the best password managers due to its ease-of-use, security, and a freemium plan that’s tough to beat between competition. 

That being said, many Lastpass users have been encountering this error message:

Lastpass not connecting to server

Now, while there hasn’t been an official solution released yet, we’ve listed a set of troubleshooting tips below that you can use to try and resolve this issue on your own:

How to fix LastPass server connection issues

1. Update Lastpass

Simple to do, just check head over to the Lastpass website and install the latest version.

2. Change cookie settings/Clear cookies

Your browser may be automatically clearing your cookies. Therefore, you need to make sure that Lastpass is either exempt from third-party cookie checks. Or, alternatively, you can change your browser settings to stop your browser from blocking third-party cookies altogether.

Chrome

Exception

  1. Open Chrome
  2. Next to the user image at the top right of the browser, click the Menu icon > Settings
  3. On the left you will see a list, click Advanced
  4. Next click on Privacy and security Site settings > Cookiesgoogle chrome site settings
  5. Next to “Block,” “Clear on exit,” or “Allow,” select Add to add Lastpass as an exception
  6. Enter the web address (Lastpass.com)
  7. To create an exception for an entire domain, insert [*.] before the domain name ([*.]lastpass.com)
  8. Click Add

Acception

  1. Follow Exception steps 1-4
  2. Instead of step 5, change Allow sites to save and read cookie data to On

Firefox

Exception

  1. Open Firefox
  2. To the left of your address bar, click the Shield iconProtection settings
  3. Once you open the panel, click Privacy and security 
  4. Scroll down to Cookies and Site Data > Manage Permissions
  5. Enter the web address (Lastpass.com
  6. Click Allow

Acception

  1. Follow Exception steps 1-2
  2. Instead of step 3, under “Enhanced Tracking Protection” select Custom
  3. Deselect the Cookies checkbox

Internet Explorer

Lastpass Explorer cookie exceptions

Exception

  1. Open Internet Explorer
  2. Near the top right of the screen below the search bar, click Tools > Internet options
  3. Select the Privacy tab Sites
  4. Enter the web address (Lastpass.com
  5. Click Allow

Acception

  1. Follow Exception steps 1-2
  2. Select the Privacy tab > Advanced
  3. Under Third-party cookies > Accept

3. Disable Extensions

Try disabling all other extensions and restart your web browser and then attempt to log in to LastPass again. If the issue has been fixed then enable each extension one-by-one to determine which extension is responsible for the issue.

Chrome

  1. Open Chrome
  2. Next to the user image at the top right of the browser, click the Menu icon > More Tools > Extensions
  3. To disable an active extension, click the blue slider icon (will turn grey if disabled)

Firefox 

  1. Open Firefox
  2. Next to the user image at the top right of the browser, click the Menu icon > Add-ons
  3. To disable an active extension, click ExtensionsMore iconDisable

Internet Explorer

  1. Open Internet Explorer
  2. Near the top right of the screen below the search bar, click Tools > Manage add-ons
  3. Under Show, click All add-ons
  4. To disavbe an active extension, click to an extension to highlight it, and then click Disable

4. Check Date and Time settings

For Lastpass to function properly, check your machine’s date and time settings and make sure that they are accurate.change date and time settings

5. Whitelist Lastpass in firewall 

Your proxy or firewall may be blocking access; therefore, if you are using a proxy or firewall, configure permissions to allow access to Lastpass.

Alternatively, if configuring permissions doesn’t work then you can also disable your windows firewall.

  1. Click on Start > Control Panel > System and Security > Windows Firewall
  2. Click Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)turn off firewall windows 10
  3. Under each Network location, select the Turn off Windows Firewall option

6. Clear Lastpass cache

How to clear Lastpass cache

  1. While logged in to LastPass, click the active LastPass icon in your toolbar
  2. Go to Tools > Advanced Tools > Clear Local Cache
  3. Once cleared, log out and log back in order to recreate the local cache

7. Change where your mobile data is stored

If you’re logging on to LastPass via mobile device or tablet, please ensure that the application data is stored in the device’s internal memory and not on external storage such as a MicroSD card.

If you’re still experiencing the same error and/or you want to share your opinions with us then reach out to us in the comments section below.

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