Microsoft is preparing Windows 10 Mobile for some of its Lumia phones, but problems related to Windows 8.1 are still present. This time we have one really annoying issue, the problem with constant restarting of Lumia phone running Windows 8.1.
How to Solve Constant Restarting Problem on Lumia Phones
Solution 1 – Download Stop Restarting App
Microsoft is aware of the fact that some Lumia phones have problems with unexpected restarting, so it released a special app, which reportedly solves the problem. You can download this app from Microsoft’s official download page, to see if it does the work. We cannot guarantee you one hundred percent that this app will solve the problem, because reviews are going from one extreme to another, as some users are reporting that the app is useless, while other say it perfectly fixes the issue.
Solution 2 – Perform Hard Reset
The next thing we’re going to try is performing a hard reset to return phone to its default settings. But remember, before you do a hard reset of your phone, you need to create a backup of your apps, data and media first. To create a backup of your staff, go to Settings>Backup and complete the process. The backup will be saved on your Microsoft account, and your data will be safe from deletion.
Now do the following to reset your phone:
- In the App list, tap Setting
- Tap About, and then tap Reset your phone
- Follow further instructions and restart your phone
When you’re setting up your phone again, after the restart, you’ll be prompted to install a backup of your data, so just login with your Microsoft account, and choose the backup you created earlier to bring your staff back.
Solution 3 – Check if hardware is okay
Maybe your problem is not software-related at all. Maybe the problem lays in hardware. Some users across forums have reported that damaged battery caused their Lumias to restart constantly. Some users also said that they had problems with processor, so the problem could easily be hardware-related. To make sure everything is okay with your phone’s hardware, you should take your phone to a local service, and see if these guys have a solution. If you go to the ‘better’ service, they’ll probably help you even if your issue is in software, as well.