Fix Netflix errors 5009 and 16004 in a few easy steps

Fix » Netflix

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by Milan Stanojevic 

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Key notes

  • Error codes 5009, 16004 are two pretty common errors one from a very long list of Netflix error codes.
  • A quick solution is to make sure that your network supports streaming. 
  • For more details about your favorite streaming service take a quick tour to the Netflix Reviews page.
  • If you receive other streaming errors, you might find useful our Netflix Troubleshooting Hub.
Netflix errors 5009 16004

Error codes 5009, 16004 are two pretty common errors one from a very long list of Netflix error codes. These errors can arise for some uses when streaming Netflix movies. These two error messages state:

  • Netflix says Cannot play title. Please try again later. (5009)
  • Netflix says Could not connect (16004)

If you encounter any of these two errors, check out the resolutions below.

How can I resolve the Netflix errors 5009 and 16004?

Cannot play title. Please try again later. (5009)

 1. Restart your home network

restart home network

  1. Turn off your device.
  2. Unplug both your modem and router and wait 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on.
  4. Connect your router and wait until no new indicator lights are blinking on.
  5. Turn on your device and try Netflix again.

NOTE: This solution is available for Apple TV users.

2. Ensure your network supports streaming

  1. If you are on a work, school, hotel, or hospital public Wi-Fi network then check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  2. If you’re using a cellular data network or satellite internet: then if possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

3. Reinstall the Netflix app

netflix apple tv

  1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.
  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.
  3. Enter the App Store and search for Netflix.
  4. Select the free Netflix app from Netflix, Inc.
  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.
  6. Once installed, tap the Netflix icon.
  7. Enter the email and password for your Netflix account and tap Sign In.
  8. Try Netflix again.

Make sure the issue isn’t being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.

NOTE: Deleting the Netflix app will also delete any titles you have downloaded to the device. You may need your Apple ID and password to reinstall the app once it has been removed.

4. Try a different network

  1. Press the Home button on your device.
  2. Select Settings.
  3. Select Wi-Fi.
  4. Select a different network and connect to it.
    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.
  5. Once you are connected, try Netflix again.

If using a different internet connection did resolve your issue, but the new connection isn’t your preferred network, we recommend contacting your internet service provider for further assistance.

Netflix says Could not connect (16004)

It typically points to a network connectivity issue that is preventing your device from connecting to your Cast-enabled device. Follow the troubleshooting steps for your device below to resolve the issue.

Chromecast

Chromecast network

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

Other Cast-enabled devices

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider.

They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

  • Why is Netflix freezing or gets stuck loading?

If Netflix freezes or gets stuck loading, but the rest of your device remains functional, it typically points to information stored on your device that needs to be refreshed. A quick workaround is to exit Netflix and reboot your device.

  • Is Netflix available in my country?

Currently, Netflix is available in 190 different countries. Check out their website if your country is included on the list.

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Milan Stanojevic

Milan Stanojevic Shield

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he spends most of his time learning about computers and technology. Before joining WindowsReport, he worked as a front-end web developer. Now, he's one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.